worst support

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• The worst Support Adobe & service customer - Creative cheating!

  Good day everyone,

  So, I was using some of the CS6 products, but not have all the applications and get an email with an offer to get a 1 year subscription price reduced.

  I got it. It has been for automated PayPal payment. I was happy for 2 months.

  The month of 3d, I received a message there is a problem with billing information. I immediately contacted support and they told me to check the billing information. I checked and I said it is set to PayPal and I can't change it. They told me not to worry because everything is good.

  After that some days I contacted them again as I have not received the message about the payment. They said, don't worry, everything is good.

  I received an email there is a problem of Adobe Portfoilo. I contacted the support again. They said not to worry and forget about it.

  Then... The subscription was cancelled. I contacted the support again.

  They told me to get a full subscription for a full price.

  I'll now try old CS6 products instead of cheating wonderful Creative. In addition to spending a lot of time, I am not able to make the urgent work for my clients how costs more then the price of the subscription. I understand that Adobe does not want to keep their promotions, but it's just a... I can't describe all the emotions I have. I will certainly NOT use creative cloud. It is not worth to spend a dollar on this issue, given that the level of support is the worst I have ever experienced. They have not even say sorry.

  Don't worry, we you fool you. Stay away from creative cheating and be sure that they won't help you when you have a problem. We made a mistake? You pay customer and have a nice day.

  Just in case:

  How we stop to resume my perpetual license CS6 creative cloud?

  https://forums.Adobe.com/thread/1584746

• worst support ever

  Ah, here's how the bad technical support HP's... If you call to ask for help setting up the drivers for your printer instead of help, they try to SELL you a new printer! They out source all of their tech support jobs and give the tech commissions of people if they can sell new products. Never, ever, do business with HP!

  Looks like your printer is maybe more under warranty, which means that you must either pay for the support... or if the printer is old enough, it would be better to buy a new.

  Support is offered here, so you can simply state your problem and the product number and get what you need.

• Worst support ever (I can't get access to any application)

  Yesterday I paid for the 'Creative cloud' plan, but did not receive access to any application. Plan does not appear in my account. I asked twice for the service the customer help in the chat! Whenever they said something like: 'don't worry, everything is fine, the order processing may take up to 24 hours, you have to wait a bit. Today, after 24 hours after the payment, I have still no access to applications. Custumer support answered me third appeal: "it is a technical problem, our team will contact you within 2-3 days." Really? I'm going to lose 4 working days since this problem? Fantastic attitude towards the customer. Thank you very much!

  I'm sorry for my English. This is no native language for me. If you know Russian, I would use a lot of words which are known as the "Russian mat.

  Hi n_scherbakov

  I just checked and it seems that the order is processed. What happens when you try to launch the CC apps? Have you been able to download the CC desktop application? https://helpx.Adobe.com/creative-cloud/help/manage-apps-services-desktop.html

  If so, you may want to if ensure that date - click on the gear in the top icon right > check updates.

  Let me know if it helps!

  Thank you

  Madison

• Use of AC when the battery is at 100%? (S7-391)

  Hello world!

  I have been affected by the worst support from Acer, I have no problem with the ultrabook himself (Acer Aspire S7-391) but I have some doubts about pilots and other things, that they have avoided answering many ways. So, here's the thing:

  This ultrabook has all drivers that could be use the AC power when the battery charge reaches 100% to avoid tampering with the battery?

  The thing is that while I have 100% of the battery and the ultrabook is connected to the power adapter, it always seems to be draining the battery power and recharging it back to being 100% all the time.

  When I ask about the drivers, who might or might not be installed, I just need to find a way to access this functionality if possible, and if I can't, I need to know as soon as POSSIBLE so that I can start unplug the laptop right after that the battery has reached 100%.

  Thanks in advance.

  As you said with Connector 2 power pins can also disconnect the battery charge. It can disconnect the power supply from the battery charging circuit when the battery reaches a particular % with the laptop running load in power cables. I do not think that your computers support portable setting the level of charge of battery to a % custom. Your laptop must have a particular hardware and BIOS that supports. In some laptops, the BIOS has the ability to define a particular % of battery charge. I read somewhere that windows 8 do not support this feature, old version of windows (Vista) support this feature.

  Some write up I found online to help you.

  Memory effect

  First of all, it is necessary to unfold a myth that persists in the minds of many people.

  The effect of stack memory.

  In the basis of lithium batteries, it is in fact a myth, it applies only to the old nickel-based batteries. Therefore fully discharge and recharge the battery are completely useless and even harmful as discussed below.

  The modern lithium battery can be charged independently of its current percentage, because he has absolutely no negative effect in his performances.

  Should I remove the battery when the a/c is connected?

  Many users of portable computers have this question and we will answer it right now:

  The answer is: YES and NO, it depends on the situation.

  Have a fully charged battery and the laptop is connected is not harmful, because as soon as the load level of 100% of the battery stops receiving the energy load and this energy is shorted directly on the power of the laptop system.

  However, there is a downside to keep the battery in the holder when the laptop is plugged in, but only if he currently suffers from excessive warming caused by the hardware of the laptop.

  So:

  -In normal use, if the laptop does not get too hot (CPU and hard drive around 40 ° c to 50 ° c) the battery must remain into the Jack of the laptop;

  -Intensive use, which leads to a large amount of heat produced (i.e. games, temperatures over 60 ° c) the battery should be removed the socket in order to avoid unwanted heating.

  The heat between the fact that he has 100% load, is the great enemy of the lithium battery and not the plug, as many might think so.

  Battery discharging

  Full battery discharges (until the computer laptop power shutdown, 0%) should be avoided, because he insists a lot on the battery and may even damage it. It is recommended to perform partial discharge to levels of capacity of 20 ~ 30% and frequent accusations, instead of performing a complete discharge followed for a full charge.

  Laptop PC battery contain a gauge of capacity that allows us to know the exact amount of stored energy. However, due to the charge/discharge cycles, this sensor tends to be inaccurate overtime.

  Some laptops include in their BIOS, tools to recalibrate the battery meter, which is nothing else than a full discharge followed by a charge complete.

  So to calibrate the gauge, it is desirable, in all cycles 30 discharge, a full uninterrupted discharge, followed by a too, non-stop, full charge.

  An inaccurate gauge may have to the fact that the capacity of the battery are values are false. The battery can report that he still has 10% of capacity, when in fact it has a much lower value, and this causes the computer to the unexpected shutdown.

  Cycles of discharge (or charge) are to use this charge battery (100%), but not necessarily all at once.

  For example, you can use the laptop for a few minutes in a day, using half of its e ability then it load completely. If you did the same thing the next day, it can be considered a discharge cycle, not two, so it may take several days before finishing a complete discharge cycle.

• Windows Mail error number: 0x800CCC0F - beneficiary account an e-mail

  I have Vista, Windows Mail, and he worked for always without problems.  I use Windows Mail to retrieve electronic mail of three e-mail accounts.  The first two accounts always work - send and receive.  It hiccups on the recovery of emails on behalf of others (Comcast.net) and are not sent.  The error that says:

  Your server suddenly put an end to the connection. The possible causes for this include server problems, network problems, or a long period of inactivity. Account: "mail.comcast.net', server: 'mail.comcast.net', Protocol: POP3, Port: 110, secure (SSL): Yes, error number: 0x800CCC0F

  The Windows Security window sometimes appears first, by asking 'Please verify that the user name and the password are correct for your mail server' with username and passwork promtps.  Then I'm stuck in a vicious circle of this.

  I deleted my comcast account and recreated without result.  I have not changed the security settings.  Comcast said that I've put it in place correctly.  And it has worked for years in this way.  Any suggestions?

  A Comcast tech said to use SSL? Figures. Comcast has the worst support you can find. Follow the instructions here to the letter.

  How can I set up/configure Outlook Express, Windows Mail & Windows Live Mail to E-mail from Comcast?
  http://www.Comcast.com/customers/FAQ/FaqDetails.ashx?ID=2288

  Bruce Hagen
  MS - MVP October 1, 2004 ~ September 30, 2010
  Imperial Beach, CA

• activate wifi with envy m6

  How can I activate Wifi with my laptop 1117TX m6 of jealousy?  A few days ago a technician of a mobile wireless service provider told me how to turn it off but now I have access to a Wifi connection and I can't remember how to put in operation.  I spent all day trying to find information on this at all and came to the conclusion that HP has easily the worst support scheme to simple questions from any company that I have ever met.  Can someone please help me because it makes me crazy with frustration?

  Hello D22.

  Welcome to the HP Forums!

  I understand that you don't know how to activate the wireless feature. By pressing F12 might do the trick. I would also try to connect an Ethernet cable to a router, if that doesn't help, just to be sure, that it can connect to a network.

  You can also find important information on this Microsoft Web site: why I can't find a wireless network?

  If you need additional assistance, please provide the following information:

  1. the operating system. If you need help to find this information, please visit this site in order to determine the Windows operating system.

  2. have you installed new software or drivers on this computer, before the problem appeared?

  In addition, if the question has recently arisen, I would make a system restore. I want that back you to as soon as possible to restore point. Here is a document on how to perform a system restore: System Restore

  Mario

• problem with graphic driver

  Hello

  I have HP ENVY Sleekbook 6-1080ex
  and I just install win 7 64 bit
  and when I install driver amd it did not recognize the card or the card intel
  so pleas help me with this

  If you want me to do not install/update the Intel graphic adabter

   

  * beep *.

   

  By the way I solved the problem of update intel map first then I updated the amd and it's work

   

  You are the worst support I've ever seen (after support for link DSL )

• Db recovery mode standby idle DG and lag for days.

  We have a 2 RAC primary node and a node 2 RAC qa ensures environment under redhat linux.
  
  There are two nights some interviews caused primary down, and db switched to standby mode. and now I've discovered by dgmgrl the following error:
  
  DGMGRL > see Configuring
  
  Configuration - oraqa_dg
  
  Protection mode: MaxPerformance
  Databases:
  orasqa - primary database
  Error: ORA-16810: multiple errors or warnings found for the database
  
  oraqa - (*) Physical standby database
  WARNING: ORA-16829: accelerated failover configuration is trolling
  
  Fast-Start Failover: ENABLED
  
  The configuration status:
  ERROR
  
  DGMGRL > failover to oraqa
  Perform the failover NOW, please wait...
  Error: ORA-16600: not connected to the database target of standby for failover
  
  Failed.
  Unable to failover
  DGMGRL > passage to the oraqa
  Continue to pass, please wait...
  Error: ORA-16810: multiple errors or warnings found for the database
  
  Failed.
  Impossible to failover, primary database is still "orasqa."
  
  I started to recover standby database managed using disconnect log current;
  
  and see an a MRP of the running process node, but the other node does not.
  
  recovery mode is inactive and without recovery from media alert logs.
  
  
  
  TIME TO NEWSPAPERS
  ---------------- ------------------------
  Last application: 21 - FEB - 13:01:16:34
  Finally received: 21 - FEB - 13:01:16:34
  
  UNIT NAME VALUE
  -------------------------------- ---------------------------------------------------------------- ---------------------------------------------
  apply day (2) over time to second interval (3)
  apply the day lag (2) second interval (0)
  about 32 seconds startup time
  day (2) lag transport at second interval (0)
  
  Calculated time: 22/02/2013 15:23:10
  
  How can I get media recovery began?
  
  Another question, I discovered through crsctl res stat, the db pending status intermedia.
  ORA.oraqa.db
  1 LINE intermediate oracle02 Mounted (closed)
  2 (closed) mounted INTERMEDIARY online oracle03
  
  Please advice what I can do from this point.
  
  Thanks in advance.

  982335 wrote:
  updates:

  I finally got all the reconstruction work the day before (previous primary) primary (previous standby).

  Now everything works.

  However, I want to the previous primary crossing as primary.

  What do I have to configure anything to keep him there as primary?

  Thanks in advance.

  Uh, waiting for reconstruction is not the right solution. I expect not to rebuild the day before. I prefer to troubleshoot and resolve the problem. If in case there is no information of what I asked in my previous posts, then in the worst support we can take tips from Oracle Support.

  So that you, me, everyone can learn what it exactly was behind all this. Next time, I suggest to "Troubleshoot & problem" rather than rebuild. :)

  >
  There seems to be network problems and I can not say exactly.
  I will propose to show all files of newspaper broker after issuance of 'view' to restore order?
  also relate alert the log file for any type of information.

• New to the cloud, seen many mistakes without response

  Hi, I'm a new user in the cloud, and so far, the experience has been less than stellar. With the help of Adobe Application Manager (the most recent version, you mind), I downloaded all the programs I needed and they ran fine. My first mistake occurred when I tried to update to Photoshop and Illustrator, when I was told the update simply failed.

  A more important problem is that whenever I turn on my computer for the night or it resets unexpectedly on me, all of my Adobe programs lose their paths and simply break. Going in Adobe files in my Local disk drive and start the programs it leads to this error, but for each program, not just Dreamweaver.

  C:\Program Files (x 86) \Adobe\Adobe Dreamweaver CS6\Dreamweaver.exe
  Windows cannot access the specified device, path or file. You can not have the appropriate permissions to access the item.

  Naturally, I contacted the Technical Support for more information and was faced with the worst support I never received. Usually, I'm straight up told by bad support that there is nothing that they can do, but this time I was brought along in the hope that they could do something. Even asked me to share my screen with an indirect link, which I just wasn't comfortable. In the end, I was basically pushed back and asked new contact with them Monday, as a new Department would be about it for me at this time. I would have appreciated being told that they were clueless about the situation, so I could at least pass and try somewhere else, but this next conversation went on for about half an hour, excluding the long wait, I've experienced.

  All representatives actively help other customers. Your estimated wait time is 3 minute (s) and 14 second (s) or more. Thank you for your patience.

  All representatives actively help other customers. Your estimated wait time is 3 minute (s) and 14 second (s) or more. Thank you for your patience.

  All representatives actively help other customers. Your estimated wait time is 3 minute (s) and 14 second (s) or more. Thank you for your patience.

  All representatives actively help other customers. Your estimated wait time is 3 minute (s) and 14 second (s) or more. Thank you for your patience.

  All representatives actively help other customers. Your estimated wait time is 3 minute (s) and 14 second (s) or more. Thank you for your patience.

  All representatives actively help other customers. Your estimated wait time is 3 minute (s) and 14 second (s) or more. Thank you for your patience.

  All representatives actively help other customers. Your estimated wait time is 3 minute (s) and 14 second (s) or more. Thank you for your patience.

  You are chatting with 'Souloumiac' now

  Mohamed: Hello. Welcome to Adobe Technical Support.

  Mohamed: To better help you, can you please provide me with your full name, phone number and mailing address?

  Thomas: Hello:

  Thomas: First name is Thomas Yoon, number - and the sending address.

  Mohamed: Thank you for the information.

  Mohamed: I understand that you can not install the software. Is this correct?

  Thomas: To a point, Yes. Many programs download, but it is inconsistent when they choose not to day/download.

  Thomas: In addition to this, all my programs lose their paths when a reset, and I have to force all uninstall them and reinstall every time.

  Mohamed: Thanks for the information

  Mohamed: Just to confirm that you are getting the error during the installation of the update?

  Thomas: Yes, it's one of the mistakes. I've also seen corrupted download errors.

  Mohamed: Thank you for the information.

  Mohamed: Sorry to inform you that for the installation of update you need Product Support Specialist.

  Mohamed: Then please contact us back on Monday.

  Thomas: Well, just contact this page again?

  Mohamed: Yes, you will be directed to the Product Support Specialist.

  Thomas: Ok thank you. What can I do about programs becoming useless once I reset? Reinstallation on each reset has been very difficult.

  Mohamed: You try to reinstall the software now?

  Thomas: I'll have to, Yes.

  Mohamed: You can try uninstalling and reinstalling the software, if you encounter a problem please contact us back.

  Fadel: ------.

  Thomas: No, my problem isn't impossible to reinstall. I have to reinstall them all whenever my computer resets itself, and that shouldn't be the case.

  Mohamed: Thank you for the information.

  Mohamed: Want to share your computer screen so I can access see what you see?

  Thomas: Uh, I've never had to share screens with support before, I'm not sure I'm comfortable with an unknown IP address.

  Thomas: I can type the error message that I get when programs are not available, if that helps?

  Mohamed: I'll give you the link to share your screen.

  Mohamed: Is this right?

  Thomas: As I said, I'm not comfortable sharing my screen with an unknown IP address. Support never asked me to do this with errors.

  Mohamed: Very well.

  Mohamed: Could copy you paste the exact error message.

  Thomas: C:\Program Files (x 86) \Adobe\Adobe Dreamweaver CS6\Dreamweaver.exe Windows cannot access the specified device, file, or path. You can not have the appropriate permissions to access the item.

  Thomas: This happens with all the Adobe programs I downloaded after each reset.

  Mohamed: Sorry it is mistake to update you will need to contact the Product Support Specialist.

  Thomas: I'm sorry, but how is it a mistake to update?

  Thomas: It happens on every reset where my programs simply disappear.

  Mohamed: You have this error during the installation of the update.

  Mohamed: Then contact us back on Monday will direct us you to the Product Support Specialist.

  Thomas: I don't think you understand. I'm not trying to install updates. I'm just trying to get my basic programs run and stay on my computer.

  Thomas: I will contact back Monday but it's not really helping.

  Mohamed: Very well.

  Mohamed: You have any other questions for me?

  Thomas: I don't.

  Mohamed: You can choose to print or send a copy of this transcript of the conversation by using the options in the upper right of the chat window.

  Mohamed: Please contact Adobe. Good bye.

  Thank you for chatting with us. Please click on the 'Close' button in the top right of the chat window to tell us how we did today.

  As you might be able to say, I started to get excited at the end. In no case is that help me, and it ended only waste my time, leaving me with this big problem yet. It could be a bad contact, but now I have this feeling bitter that my request for support Monday will not be the same.  Can anyone here help me with mistakes? Having to reinstall the Application Manager followed by all my programs (having to uninstall too dead files) on every restart is incredibly tedious and boring, especially if my computer restarts accidentally against my knowledge of updates or something else. I would appreciate help, thank you!

  Make your system restore behave, turn off your virus scanner during install it and keep it to quarantin ing files, run with sufficient user privileges. That's all there is to it.

  Mylenium

• IMac CS4 migrated to the new fatal error

  I used migration assistant to move files and applications from my old laptop to a new iMac running Mac OS X 10.7.2. When I try to open a file in Photoshop, I get the following error:

  Fatal Error - component missing

  / Library/Application Support/Adobe/Adobe Version Cue CS4/Client/4.0.0/VersionCue.framework

  I've seen a few posts on Version Cue etc but I don't know what is with that. I tried to uninstall and I get an errro message so I can't do it again now. I'm stuck.

  Thanks for your help.

  LMGehling honestly, I would recommend from the beginning again.  Among the worst support issues I did experience with customers is when they used the type of transfer of Migration Wizard/EZ solutions.  Migration should go a lot faster if you don't tell him that to transfer documents and settings.

  You can try to manually remove items related to Adobe on your system.  They should mainly be located at the following locations:

  / Library/Application Support/Adobe

  User / Application Support/Adobelibrary

  Applications /.

  Installers/applications/utilities/Adobe/Adobe

• The best software, at worst to purchase support.

  The best software, at worst to purchase support.

  My account because this invalid clicking Association creative Cloud (annual)

  Expired "management plan" does not at all appear.

  I am currently a great job and aparentimente, can not use my invalid account. I tried again to make a purchase and nothing so far.

  I like the adobe software, but the support is horrible

  In this case, you must contact Adobe customer service, they will certainly check and assist you accordingly:

  Click on the button still need help and select the Chat option:

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_account-settings

• Adobe, the support of a large worst company

  Really came to this conclusion recently.

  3 guys to chat in a row, they're all disconnect mid conversation. None of them does not solve anything.

  Support phone call said 5 hour wait.

  I'm locked out of PS on laptop because of a fake serial number problem.

  kevin4545 wrote:

  The first guy tech said he reset the license, but it still persists. He said to call technical support.

  It's a bit worrying.  Who says that something is wrong with your system or the installation of Photsohop on it.

  I think that you have to take care of the repair.  It may be too was waiting for someone else to solve the problem for you.

  On the general principle that Photoshop can run on a MacBook Air (which I'm not quialified to check, as I do not use Mac)...

  First read this and understand what I'm saying, don't just blindly follow it. I'm trying to give you an idea of an only way to success, even if it is a lot of work.

  What I would say is to save a copy of your Photoshop preference files, and then completely remove Photoshop using the steps listed in the Creative Suite cleanup tool page:

  http://www.Adobe.com/support/contact/cscleanertool.html

  After that, reinstall your new Adobe software.  I don't know if you'll be able to run it at this stage, or whether Photoshop will force you in an attempt to activate, but If you can, upgrade to the current version (13.0.1.1) without activating it first.  In other words, run it in mode free trial if given the choice and help - updated.

  If you were able to get your freshly installed Photoshop update copy, and it is up and running, THEN go through the activation process it.

  If you have third-party plug-ins 3, I will try to install them before you activate Photoshop if possible.

  Good luck.

  Above and outside.

  -Christmas

• Support in Russia is the worst service I've ever met

  Hi, guys! My name is Paul.

  The problem is that my girlfriend 5 c's iPhone was stolen. We finally found it, but it was deleted and locked with unknown AppleID.

  I phoned Customer Service to Moscow and spoke with Anton, he asked me to send him a photo of the receipt. I did exactly what he said.

  The next week I was awaiting its response, but received nothing. I called again and I realized that, after sending files that I need to call Service to the customer and with kindness, ask them to deal with my files. Really? Not all of them.

  Then, an officer confirmed that he sent my files to the engineers and I have to wait for their response.

  ... 1 week later - no response. A week more - even...

  I decided to call again. Maria replied and said that a week ago, they received response of engineers with refuse. I asked why? "I don't know", she says. "Maybe something wrong with your receipt", she added.

  I was really surprised and asked him: ' are you OK? " I sent you received with all the information on the device: s/n, the IMEI, store name, shop post address and etc. »

  I have a few cases, a principal - ID case *.

  I spoke with Maria, Anton and some other useless agents, spent more than a month with no results.

  Any ideas what should I do then?

  < personal information under the direction of the host >

  It might have been easier to go to an Apple store (if it is available in Russia) with your documentation to remove the lock of the Activation.

• members of the team get tiralversion when they connect the first time, after nog activation trial period is possible, they showed in the team, with good ID but adobe refuses to acknowledge the affiliation. Adobe support is the worst ever seen, some Indian

  How I can activate

  Hello

  I apologize for the frustrating experience.

  Don't you see State of the team member of the license as 'Active' on the admin console?

  Please visit: https://helpx.adobe.com/creative-cloud/help/manage-teams-membership.html

  Kind regards

  Sheena