XP Pro SP3 will be closed but NOT restart

My HP laptop came with XP Professional SP2 and I have recently upgraded to SP3 from the Microsoft windows update Web site.

Everything works, but now the computer does NOT restart - it starts to and then turns off with the fan runs constantly.  I have to manually down the power button to turn the system off completely, then press the again press power button to restart.

I tried to start the last known good configuration, but that has not solved the problem. I also tried to do a repair using the CD to reinstall/repair XP Pro SP2 OS came with my laptop but now it asks the OS product key (which he did not until I upgraded to SP3). The operating system was preinstalled by HP and all I have is the CD to reinstall/repair came with the laptop.

Also, when I ran the CD of the OS, it initially gave me a message that the file "i386\winntupg\netupgrd.dll" is missing (who again once he has never done before I upgraded to SP3). I can not load this file on the CD of the operating system because of the issue of the 'key' above. (not sure if it is related to the issue of restarting I'm going to).

Please tell us the solution to revive the issue. Thank you.

Hi cindy,.

·          You are able to start Windows?

·          Where successfully able to install Windows XP service pack 3 on the laptop?

You can be to invite him activation that you have completed the installation of repair on the computer.

Look under the laptop to locate the product key for Windows XP is installed on the computer, and then use activate.

How to activate Windows XP

http://support.Microsoft.com/kb/307890

If you can start Windows and facing restart issue, then check if the problem persists in safe mode.

A description of the options to start in Windows XP Mode

http://support.Microsoft.com/kb/315222

If the reboot problem does not persist in safe mode, then it is possible that some third-party programs installed on the computer is causing the problem.

I suggest that you put the computer in a clean boot state and check if it helps.

To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See the link below to learn more about how to clean boot.

How to configure Windows XP to start in a "clean boot" State

http://support.Microsoft.com/kb/310353

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

(a) click Start, type msconfig in the search box and press ENTER.

(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

(c) under the general tab, click the Normal startup option, and then click OK.

(d) when you are prompted to restart the computer, click on restart

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