File Manager XP PRO SP3 will not recognize USB floppy A: drive

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• Win XP Pro sp3 does not recognize USB devices.

  I get the message "(défaillant ou inconnu)." "Install driver or driver not required" (!) Can't uninstall/reinstall driver in Device Manager. What should I do my Canon 40 d DSLR recognized? The camera is perfectly functional.
  UPDATE! I used a different USB cable and the problem disappeared. That would be the life that were easy!

  Hi Michael,

  As you mentioned, the problem disappeared using another USB cable, it means that the USB cable has gone wrong.

  You can continue to use another USB cable to connect the Canon 40 d SLR digital.

  Hope the helps of information.
  Please post back and we do know.

• After recommending the bios update, hp dv6131od running xp pro sp3 will not load windows - is there a wa

  After installing an update of the bios recommended on the hp website my dv6131od running xp pro sp3 will not load windows

  Update does not seem to have problems - failure, lack of time for flash, backup, etc.

  boot sequence seems normal (finds it a bootable cd in the drive, etc.), but windows won't load in safe or other mode

  next steps?  is there a way to access the BIOS?

  Thank you

  There is a simple solution to this problem.  The HP Online Crash Analysis Team has finally responded to my email after 34 days.  I had given up hearing from them despite several requests to repeat.

  I had completely disassembled the laptop trying to find the bios setting the jumpers on the motherboard in response to an idea contained in one of the PM, I sent... all to nothing does not...

  OCAT told me to look in the BIOS under "system configuration" for the Native SATA support.  The last update of the BIOS resets this point 'activated', but that only works for Vista & Win 7.  This must be set to "disabled" for XP and previous operating system.

  I hope that this post will save someone having to wait 5 weeks invest hours of work for a solution that took 3 minutes!

• HP dv7 will not recognize the second hard drive

  My HP dv7-2185dx running Windows 7 will not recognize the second hard drive, bios recognizes this Intel Rapid storage acknowledges.

  Main hard drive is a 1 to install a second hard drive to 500 GB.

  Hello

  Try the following.

  Judgment of the laptop and unplug the 2nd HARD drive.

  Robinet tap away at the key esc that you start the computer to launch the Start Menu, and then select f10 to open the bios menu.  Press f5 to load the default values (sometimes it's f9, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER.  Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.

  When windows has reloaded, download and reinstall the Chipset driver at the following link.

  Chipset Driver - Windows 7.

  When this is finished, stop the laptop.

  Reconnect the 2nd HARD drive, then start Notepad and let Windows take over completely for a few minutes before checking if the reader appears in the lower part of the disk management window.

  Kind regards

  DP - K

• My windows will not recognize my CD/DVD drive

  My computer crashed recently and since then windows will not recognize my CD/DVD drive. My removable disk (e :)) is there, but I was told that windows cannot access the disk.) Also when I try to eject a developed error warning.

  Hello

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - Microsoft MVP - Windows Expert - consumer: bike - Mark Twain said it right.

• Adobe pro 9 will not recognize the .xlsx (Excel) files to combine documents into a single PDF

  I have yet to understand why Adobe pro 9 does not recognize the .xlsx files to combine into a PDF file. Need this problem solved quickly before our high season resumes. any suggestions? I know that you can save the Excel worksheet to a PDF document, but it takes too much time and space on our server. We must be able to combine the Excel file with files Post Script together at a time instead of going back to add more later. We are constantly updating of spreadsheets on a daily with the type of business that we do, you can understand why save the worksheet in PDF format updated every hour is a problem/waste of time.

  Thank you

  Brittany

  My guess is that you have OFFICE 2010 or newer. AA 9 PDF Maker that is necessary for what you want to do is not compatible with OFFICE 2010.

• Windows vista Manager or the device does not recognize the cd/dvd drive

  I have windows vista and it is not recognize my cd/dvd drive. When I click on my local drive (c :)) and recovery hp (d) shows up, I checked my device manager and nothing shows here either for my cd/dvd drive, so I checked the cable but it looks fine.) checked the files of the upper and lower register, but that fact so I just bought a dvd burner external made by polaroid that is USB2.0 and supposed to be plug-and-play, but when I connect it nothing happens nothing. the power turns on two cd players and the disc starts to spin but it stops after 15 seconds and I get nothing. I am confused and don't know what to try. Please help thanks. so I tried to use the running microsoft dvd set and the message I said 'dvd cd drive not detected '.

  I tried these steps with no luck

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error during the installation of Windows Vista after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Hello mike salinas.

  1. you have any third-party burning software installed on your computer?

  2. have you checked if the external CD drive works on another computer?

  I suggest that you check if your internal CD-ROM drive is detected in the BIOS.

  Usually, you must press a key (for example, F2, F12, DEL, ESC) or a key combination whenever you turn on your computer, but before I get to the BIOS to start Windows. Check to see if there is the CD/DVD drive in the BIOS.

  You can see the article for more information about the BIOS:

  http://Windows.Microsoft.com/en-us/Windows-Vista/BIOS-frequently-asked-questions

  Regarding the external CD/DVD drive, I suggest you see if it works on another computer.

  Thank you
  Irfan H, Engineer Support Microsoft Answers. Visit ourMicrosoft answers feedback Forum and let us know what you think.

• Windows xp pro sp3 will not start corrupted boot.ini and hal.dll - please help

  I installed Norton 360 offred via internet was last updated.  It immediately launched all applications previously disabled at STARTUP in msconfig.  And shortly after he started to gives me the blue screen "to the death".  This done in two days, and I was desperately trying to solve the problem by turning off almost all applications critical to running Windows XP Pro SP3, Norton and Office 2007 Home and student.  I even went and tried to edit the Boot.ini file in startup and recovery under the Advanced tab in the workstation properties.  Now all I get is an error message Windows cannot start because the hal.dll file is missing or damaged.  I replaced it by copying a modified version of the boot sequence, while the hard drive of my laptop was enslaved to my desktp PC, but nothing helped.  I can't even the Recovery Console to start on my laptop.  I need HELP, please.

  These profile errors are usually caused by one of the following:

  1-profile corruption.  The user profile is damaged and that Windows cannot load.  To resolve this issue, create a new user profile and move your files to the new profile.   See here for more information:

  How to copy data from a corrupted to a new profile in Windows XP user profile

  2 drives or corruption of the file system.  Run chkdks /f on the volume C:.  Please note that there is ALWAYS a risk of data loss when chkdsk is run on a volume, ideally, you should have a backup of your files before running chkdsk.

  3 - virus or malware activity.  Some of these parasites can revoke your permissions on the folder of your profile, check the permissions on "C:\Documents and Settings\Andre" and make sure you have a full control on the folder.  Check this box until you try #1 or 2 above.

  Some of these parasites can also revoke your permissions in key areas of the registry and create real Dany on the machine that can prevent you to run some of your software.  Use Regedit to load your old profile hive (NTUSER. (DAT) in your profile folder (C:\Documents and Settings\Andre\NTUSER. (DAT) and make sure you have full control over the key.  In the advanced security settings to ensure that the child objects are inherit permissions from the parent and put a check mark on "replace entries permissions for all child objects...". "Click on apply and OK your way out.  See here for easy to follow instructions for loading and editing of remote registry hives: http://www.rwin.ch/xp-live/regedit.htm make sure you unload the hive when you're done, otherwise the changes will not be saved.

  These parasites can also revoke permission on the other key of registry and system files, you can use SubInACL to restore your permissions on these key objects, see here for more information:

  Solve installation errors using the SubInACL tool to repair the file and registry permissions

  John

• New installation of XP PRO sp3 does not recognize the 500 GB HD

  OK, here are the details:

  System: Computer PORTABLE of Acer Aspire 1700 Pent4, 2 GB of RAM, 80GB (3.5 "full-size, trainee) IDE HD [this is the original HD on this laptop of size important which is designed to use disks 3.5" hard].

  Initial situation: Windows XP Pro (SP3 integrated) installed on HDD of 80 GB and works without poblems. BIOS does NOT show the ability of the intern HD in the BIOS screen. BIOS reports only the model and the serial number of the HD, and there is no options to specify the HD type/format (e.g., MLA, etc.)

  Available: Win XP Pro bootable CD slipstreamed with SP3; It is tested and verified work well to install PC or laptop!

  When running XP Pro on a partition internal 80 GB HD, and when I join a brand new WD 500 GB IDE HD via USB, HD is recognized correctly. I can partition and copy data on the HD 500 GB with no problems!

  When I replaced the old 80 GB HD with the new HD 500 GB HD interning on the laptop, I have the following problems:

  1. I can NOT boot into Windows XP Pro (SP3) which was Ghost on the HD 500 GB of the old 80 GB portable HD it recharges, and if I try the console recovery or secure boot, then the laptop restarts also.
  1B. I have Ghost xp partition to 80 GB HD to a piece of spare HD (40 GB) and replaced the 80 GB with the 40 GB HD and was able to start the laptop without problem. So the problem is NOT related ghost!

  2. I can't perform a clean install of Windows XP Pro (SP3 integrated) because Windows XP Setup recognizes the HD 500 GB GB 131 HD. Therefore, the remaining capacity is not recognized.

  3. I can NOT perform the installation of Windows XP pro (SP3 integrated), even if I have previously partition new HD 500 GB by attaching it to a free desktop PC and use Partition Magic, partitioner of Paragon Disk or other partitioning tools. After partitioning prior, when the 500 GB HD is installed on the laptop (as a trainee HD), then win xp installation lists quality HD of GB 131 and lists the existing partitions as corrupt!

  4. Curiously, if I use Knoppix, Debian, Ubuntu or linux boot CD Mint and start the laptop computer with one of these linux distributions, then the linux installer recognize the HD properly during the phase of recognition of material and later during the phase partitioning HD, the linux system to report a full capacity of 500 GB available for partitioning. In addition, when there are partitions, partitioning linux program then lists these partitions properly as well!

  Considering the 4 points and especially MS Windows XP PRO (integrated with SP3, which should recognize HD with sizes exceeding 137 GB limit - from MS says you must be at least XP SP1 to overcome the size 137 GB limit - and that the different distributions of linux can see the full-size HD 500 GB with no problems) which is exactly the problem with Win XP? Why it does not recognize the full capacity? And how to win xp recognizes a 500 GB capacity, if the new HD is attached to the laptop via USB as an external drive when running XP PRO (SP3) of the 80 GB internal HD?

  so... Can anyone sheds light on the issue with Win XP Pro installation on HD 500 GB IDE?

  Nicely,

  LO

  Hi Palcouk and Doc,

  I think that's the final answer!

  Although, there is a mixture of simple to complex responses to the problem at hand, what it all comes down is that there is a significant difference between the installation of Windows XP and Linux installer program. The XP installation program needs help from the BIOS to deal with HD, and if the BIOS does not support, XP not has no facility to remedy the situation. OTOH, most of Linux new kernels rely on the BIOS for a limited number of extended, but communicate directly with the hardware, in this case, with the HD and therefore manages the material accordingly.

  It seems among users of dual-booting (win/linux) using old PCs, it is a matter of very pretty. What they end up doing is using the first 137 GB that is seen by the BIOS without problem for XP (either as a single partition or divided into several partitions), and the rest of the space is used for Linux because linux has no problem.

  I guess that it really nails the problem with my laptop to a BIOS NON-lba-48-bit!

  Then close this thread as answered or matter who has more to say about this?

  LO

  P.S.: It was very nice meeting you fellows and appreciate all the help and tech expertise.

• Recovery disks will not recognize my new hard drive

  Original title: why I can not reformat my upgrded from vista to w7 disk

  I can't reformat my vista upgraded to windows 7, as I tried to add another hard drive, which will not take my recovery disks. The message to reboot

  You try to add an additional hard drive or you try to replace the current hard drive with a new one?

  Recovery/restore disks are specific to OEM (made by the manufacturer that also makes your computer) unless you are lucky enough to actually have on the contrary an OEM copy of the operating system in question (Windows Vista I guess) and it is bootable and will guide you through a real installation of the operating system and not a "restore image."  What means what, is supported by the OEM in question for the method - no Microsoft.

  Now - you may be able to perform a new installation of Windows 7 using the Windows 7 upgrade media you have - depending on how you got it...?

• Computer will not recognize USB printers

  Original title: no USB connection recognized computer to the printer

  I use windows 7 64-bit. I use a HP Deskjet 2050 for 3 years... all of a sudden he says computer is not connected to the printer. I uninstalled and reinstalled the printer drivers, still nothing. I bought a new printer and the computer still does not recognize a USB connection of the computer to the printer (HP Officejet 2620).

  Michelle,

  Thank you for keeping us posted.

  I'd like you to try this article-

  http://support.Microsoft.com/kb/2654149/en-us

  Please let us know if that helps.

• First Pro CC will not recognize the second monitor

  Greetings:

  I'm having a problem with the help of my second monitor to the output in CC PP.  I did the following based on another post:

  Try these two steps to check the transmission is enabled:

  1. go in the program monitor Panel menu > check "Allow to pass" is checked.

  2. go to Preferences > reading > check your 2nd monitor is present and active.

  What I get when I do it is a black screen that covers the top left of my screen at 1920 x 1080, the size of my other monitor.  When I save a project and use my second monitor for a sign, say under my belt, I'm able to drag the Panel above and use it, but when I save and reboot, the Panel is always on my primary monitor:

  Model name: iMac

  Model identifier: iMac13, 2

  Processor name: Intel Core i5

  Processor speed: 3.2 GHz

  Number of processors: 1

  Total number of Cores: 4

  (By heart) L2 Cache: 256 KB

  L3 Cache: 6 MB

  Memory: 32 GB

  Boot ROM version: IM131.010A.B05

  Version of the SCM (System): 2.11f14

  NVIDIA GeForce GTX 675MX:

  Chipset model: NVIDIA GeForce GTX 675MX

  Type: GPU

  Bus: PCIe

  The PCIe track width: x 16

  VRAM (Total): 1024 MB

  Provider: NVIDIA (0x10de)

  Device ID: 0x11a2

  Revision ID: 0x00a2

  ROM revision: 3707

  Exhibition:

  iMac:

  Display type: LCD

  Resolution: 2560 x 1440

  Per pixel: 32-bit color (ARGB8888)

  Main screen: Yes

  Mirror: Off

  Online: Yes

  Integrated: Yes

  VP2365WB:

  Resolution: 1920 x 1080 @ 60 Hz

  Per pixel: 32-bit color (ARGB8888)

  Display serial number: RDC104500162

  Mirror: Off

  Online: Yes

  Rotation: support

  I tried different confgurations in Preferences-> reading, but get the same result every time.  I have to force quit when I get the black box, I'm unable to access other options of PP.  Anyone encountered this, and if so, is there a solution?  I saw that there was a problem of "transmit", but that does not solve this problem.  Thank you!

  I don't hate replying to my own post, but I thought I'd post here how I solved my problem in case someone else ends up here with a similar one.

  To be clear, I have 2 monitors and when I activated transmit full playback screen would be superimposed on my workspace creation on monitor 1 even though I had specified to monitor 2 in my video device in the preferences > reading.

  It seems that during the last few months (I have a vague memory of it), I decided to check the "improvements" in the way Mavericks managed multiple monitors. I created two spaces in Mission Control, this is how Applications in the dock wins a menu extended options in the menu contextual (the one that appears when your right click the application icon in the dock). I knew that this extended menu was there because the site of Apple told me.

  From the OPTIONS menu on my 2 monitor setup are then ASSIGN to > all workstations; OFFICE ON DISPLAY 1; OFFICE ON DISPLAY 2; NONE.

  After trying the various options to see if the operation was consistent with the explanation of Apple and if I wanted to work with spaces, I decided that I don't have not so I removed the spaces that I created in Mission Control.

  Remove the deleted spaces these additional options ASSIGN to THE menu even though I wasn't aware of this at the time.

  A few days later, I went to allow the TRANSMISSION when editing in Premiere Pro (that I had used successfully before) than having the problem described in this thread. I stupidly credited this problem for a recent update of CC and in the release of 2014 CC does not correct it, I started to look elsewhere.

  Cut to the end and the way - after proving that a new Mac user account test does not show the problem, I have returned to my user account, active areas in control from Misson, changed the menu ATTRIBUTE to None for Premiere Pro (default), then the TRANSMISSION function worked correctly, showing a full picture has been assigned to the correct window.

  OK, the last paragraph may suggest I knew what to do but I have not, I had spent a lot to research in the library of the user to search for differences, until I came across this.

• Acrobat 9 Pro Extended will not recognize my Dell 3115cn Scanner

  I've recently updated for Acrobat 8 running on Windows 32 - Bit XP to Acrobat 9 Pro Extended running on Windows 7 64 - Bit.  When I try to create a PDF document from my scanner, I get the error "The chosen unit is not supported" Message.  There seems to be no easy soultion to this problem, and I can't find solutions on Dell Web sites or Adobe.  The same scanner used to work with the older version of Acrobat running on Windows XP.  Please help if you have a solution.

  To test that Michael suggested, try to use your graphics software scanner. If this does not work, then you have probably a scanner issue, not a question of Acrobat.

• OfficeJet Pro 6830: Despite firmware update OfficeJet Pro 6830 will not recognize 3 cartons of party

  Hello

  I've updated my printer firmware immediately after receving email October 13, who informed me of the new update that would again allow my printer to continue using 3rd party ink cartridges.  However, even after this update--carried out with the support of download HP or what we call the program - the printer still refuses to acknowledge the 3rd party cartridge.

  Am I the only one having this problem? What is the solution?

  Sincerely,

  Adrian Hughes

  Hello

  Please re - download and run the *.exe file to apply the fix.

  Kind regards.

• XP Pro SP3 will not update automatically

  My XP machine run are no longer updated Automatic; It started this week.  The "shield" appears in the lower right hand, and a download of updates 0% is displayed when I roll the cursor of the mouse on it.  When I try to go to the Windows Update site, I get a 'The Explorer cannot view the site,' when I click Update automatically, I get a message 'check to see if you have the correct update software', which then triggers a "site has encountered a problem and cannot display..." "I also have a message"Explorer cannot view the site"if I try to click on the Windows Update Web site from the Security Center.  Also, I started to do the boring site redirects these cretins: http://lpgen.info/mylpgen/regerrors1/64x1219458_r1?c=camp3 as well as the so-called News9 which is really an artificial site for a pyramid scheme.  Someone here must know what is happening; care to share?  If this computer is infected, I also approximately seven years, digital photography on a series of RAID disks and external sources, which are now disconnected from the computer and the sitting idling.  Unfortunately, until I get all this problem, so is my idle sitting company.  Appreciate all advice/help/solutions.

  Alan

   

  photostaats wrote:

  My XP machine run are no longer updated Automatic; It started this week.  The "shield" appears in the lower right hand, and a download of updates 0% is displayed when I roll the cursor of the mouse on it.  When I try to go to the Windows Update site, I get a 'The Explorer cannot view the site,' when I click Update automatically, I get a message 'check to see if you have the correct update software', which then triggers a "site has encountered a problem and cannot display..." "I also have a message"Explorer cannot view the site"if I try to click on the Windows Update Web site from the Security Center.  Also, I started to do the boring site redirects these cretins: http://lpgen.info/mylpgen/regerrors1/64x1219458_r1?c=camp3 as well as the so-called News9 which is really an artificial site for a pyramid scheme.  Someone here must know what is happening; care to share?  If this computer is infected, I also approximately seven years, digital photography on a series of RAID disks and external sources, which are now disconnected from the computer and the sitting idling.  Unfortunately, until I get all this problem, so is my idle sitting company.  Appreciate all advice/help/solutions.

   
  What software AntiVirus were / are do you use?  Is it updated and it is now up to date?
   
  Restart, and then log on as an administrative user.
   
  Download, install, execute, update and perform a full scan with the following
  (freeware version):
   
  SuperAntiSpyware
  http://www.SUPERAntiSpyware.com/
   
  Restart, and then log on as an administrative user.
   
  Download, install, execute, update and perform a full scan with the following
  (freeware version):
   
  MalwareBytes
  http://www.Malwarebytes.com/
   
  Restart, and then log on as an administrative user.
   
  Download and run the MSRT tool manually:
  http://www.Microsoft.com/security/malwareremove/default.mspx
   
  Restart, and then log on as an administrative user.

   

  Download/install the latest program Windows installation (for your operating system):
  (Windows XP 32-bit: WindowsXP-KB942288-v3 - x 86 .exe)
  
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en
   
  Restart, and then log on as an administrative user.
   
  Download the latest version of Windows Update (x 86) agent here:
  http://go.Microsoft.com/fwlink/?LinkId=91237
  ... and save it to the root of your drive C:\.  After having save to the root
  
  the C:\ drive, follow these steps:
   
  Close all Internet Explorer Windows and other applications.
   
  AutoScan--> RUN and type:
  %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
  --> Click OK.
   
  (If asked, select 'run.) --> Click on NEXT--> select 'I agree' and click
  THEN--> when it completed the installation, click "Finish"...
   
  Restart, and then log on as an administrative user.
   
  Visit this web page:
   
  How to reset the Windows Update components?
  http://support.Microsoft.com/kb/971058
   
  ... and click on the "Microsoft Fix it."  When asked, select "RUN."
  both times.  Check the box "I agree" and click "next".  Select the check box
  to "Run the aggressive options (not recommended)" and click "next".  Let
  He finish and follow the instructions until it does.  Close/exit.
   
  Restart, and then log on as an administrative user.
   
  Visit http://windowsupdate.microsoft.com/ and select this option to make a
  CUSTOM scan...
   
  Whenever you are about to click on something in these pages - web
  first of all, press on and hold down the CTRL key while you click on it.  You can
  release the CTRL key after clicking on each time.
   
  Once the scan is complete, select just _ONE_ of high priority updates
  (deselect all others) and install it.
   
  Restart, and then log on as an administrative user.
   
  If it worked - try the web page - selection not more than 3-5 a
  time.  Reboot as needed.
   
  The optional software updates are generally safe - although I recommend
  against the 'Windows Search' one and all of the "Office Live" those or
  "Windows Live" which for the moment.  I would like to avoid completely the
  Optional hardware updates.  Also - I don't see an urgent need to install
  Internet Explorer 8 at this time.
   
  Come back - especially if you're stuck somewhere, but even if you don't-
  and let everyone know how it turns out.
   
  --
  Martin Stanley
  MS - MVP
  --
  How to ask Questions the Smart way
  http://www.CatB.org/~ESR/FAQs/smart-questions.html