XPS 15 9550 freezes randomly (on any OS)

Similar Questions

• XPS 15 9550 with black screen problem

  Hello

  I have a XPS 15 9550 UHD, 512 GB SSD and using the laptop without major problems for 3 days. Today, I tried to start in safe mode for windows and you press the F8 key at random on the departure. It has not worked and I retried the boot. I could randomly pressing keys like F5-F6-F7-F8 function, etc.  But now the screen is always black, no sign of any connection Logo Dell or bios. I see that power exists on the laptop, fans run, there is on the keyboard lights up but the screen is black and there is absolutely no sign of boot.

  I also press and hold the FN + start button / stop. It did not work. I tried but its not start. What could be wrong here? Remove the battery (I hope that security will not be cancelled if I open the back of the laptop) and retry the turn a good idea?

  BTW I bought this laptop in the United States and return to my country Turkey. The DELL warranty is valid internationally?

  Best regards

  Try to press and hold the power button for about ten seconds, release and press it again. If I remember something like this happened to me recently, and I think it's how I solved it.

  BTW, F8 to enter Safe Mode has been disabled in Windows 10. You can hold SHIFT while clicking on the power > restart links on the login screen or the Start Menu (on the left or right, click on the selection) and then enter in the troubleshooting section. The other option is to change BCDEdit.

  EDIT: I just now experienced some strange problems on this site. From time to time if I right click on one of the posts to choose open in a separate tab, the select box (which has a number of other selections) is completely or partially black. I have never seen it before. I use the latest version of Firefox as my browser.

  JohnD

• My iMac freezing randomly

  My iMac freezing randomly or at least, I think that, but it looks like especially to freeze when I'm on safari, the word element is it freezes and if I see a video, I can still hear the noise and the mouse moves on the screen, but I have cannot move or click on anything, any who know or have an idea of what's going on

  < image edited by host to remove the serial number >

  Discuss the beta software in Apple Support communities

  You have accepted a confidentiality agreement upon registering for the beta program:

  CUSTOMER AGREEMENT SEEDS AND CONFIDENTIALITY

  Please read the e-mail you received: Software Apple beta program

  The NDA forbids you to discuss beta software issues here or anywhere else. The above two documents describe how to submit problem reports to Apple.

• MacBook Air freezes randomly

  Hi all

  I had a problem with my Macbook Air early 2015 since nearly a month. I freeze random OS experience (I'm under OS X El Capitan 10.11.4): the cursor moves and the keyboard is unresponsive, so I can't do anything at all. The only thing I can do to "unlock", it requires the laptop to restart (by turning manually him off and then back on). This problem occurs more or less one or two times a week and I didn't notice a particular task or request that I am running that may cause the gel. Usually, it happens while I'm surfing the web with Safari, but not all the time.

  Any ideas or suggestions on how to solve the problem?

  Thank you very much in advance for your help.

  Download and view a report of Etrecheck:

  http://www.etresoft.com/etrecheck

  Ciao.

• Satellite Pro R850-15F - freezing randomly and the fan speeds up

  Hello

  I have a Toshiba Satellite Pro R850-15F who gave me four years in refurbished condition and so it is quite old.
  I have recently installed Windows 10 and things seemed to work very well.

  However, last week, I noticed that at least once a day my laptop freezes randomly and immediately the internal fan accelerates, becomes much stronger and a cold air. Whenever this happens, I turned off the laptop and turn it back on it.

  After that, it works normally again until the next time it freezes. I don't know anything about computer hardware, but I suspect that it is a problem of series and I wanted to get some advice in case my laptop is close to dying.

  If anyone has any help or advice or suggestions to solve the problem, then I would be extremely grateful if you would contact me.

  Hope to hear from someone soon,

  Flashback

  On this virtual path, it is not easy to say what the problem is here. To me, it looks like problem with some background process that as a result of extremely high CPU usage that locks the phone whole.
  High CPU usage means more heat in such situation the fan starts to run a lot faster.

  Have you noticed this behavior with a specific action or the use of certain applications?

• Screen freezes randomly (Macbook Pro retina 13 inches early 2015)

  MacBook Pro (retina, 13 inches, early 2015)

  OS X Version of El Capitan 10.11.4

  Processor: Intel Core i5 at 2.9 GHz

  Memory: 8 GB 1867 MHz DDR3

  Graphics card: Intel Graphics Iris 6100 1536 MB

  
  

  I bought this MacBook on the Apple store online a year ago, and I must say it has been a very reliable machine up to now. It starts way faster that any laptop I have ever used before.

  However, recently to update my OS on the 10.11.4 version, my screen freezes randomly. The keyboard and trackpad are both unresponsive.  Closing the cover does nothing either, since the macbook won't sleep normally as it would be. The only solution I had was to hold down the power button to force it to close.  This has been extremely frustrating and made me lose valuable data too.  I ran the Diagnostics of Apple and the only error seems to be the battery issue. It has been said, however, that it should not affect the performance of the computer.

  
  

  If someone has encountered this problem, great tips, thank you would be much appreciated!
  

  
  

  Hey, I bought the same macbook 6 months ago, the macbook had several recurring problems, graphic and audio glitches, what happened was, sometimes (for watching movies, or playing games) the screen went black with a red line on the left side of the screen, then after 2-3 seconds screen is returned to normal, and then there was a glitch-audio distortion that attaches after 10 seconds - 1 min.

  I have tried to solve this problem, because to the 4months, 2 authorized repair shops are rendered as well an apple store, they told me that the tests have said everything was perfect, they failed to reproduce this problem, and that is probably a software problem, it wasn't, because I did everything to eliminate the risk that this was a clean install os software problem to use different browsers, readers different flash etc.

  About a month and a half my macbook froze for the first time exactly like yours, frozen screen, slider became unresponsive, caps lock light insensitive, trackpad locked (didn t click), closing the screen was always on the apple logo. I did exactly what you were doing, forced to shutdown by pressing the power button.

  I was furious, thinking that this is an escalation of the hardware failure and he was in awe of this next step is to "die".

  The next time he "froze" again, I went to the apple store nearby with the macbook in a frozen state and demanded that they fix it, I insisted the guy writes it down and describe the exact condition of the macbook was when I took it to them, and he said that they will run tests and see When I tell him that it is the "millionth" time test you my macbook, he said, that even if the tests show nothing they will replace the logic board, we signed a "service record" who says that they will replace the logic board and the battery and for the first time that I was happy they will finally fix.

  I was wrong, they called me a week later and say we took some tests and everything is ok, it was the last straw, I did not pick up the macbook and said that I will not pick up unless they fix it.

  Next day I went to the store and made a big fuzz, saying: I have contacted the Ombudsman, and I'll still take legal action if they didn't fixed it the next day.

  Next day I went and they had replaced the logic board so the top-case with battery.

  The reason I say this is, their support at least in my case, it was terrible to the point that I preferred to throw the macbook in the trash and never look back, you can't really imagine how long it took me to convince to repair or replace, for 4months I was on the phone or online chat and was flowing like a ball from one to the other.

  If you are still under warranty, go directly to the apple store and request a fix, when I say request, do not be polite, don't bite on phrases like "we will do everything, so you won't have to come back again," go aggressive mode, because at least in my case, be polite did not help, the best thing would be, when it freezes again not turn off it take it straight to the apple store.

  Another thing is, I had a battery problem when running the diagnostics, whenever I gave it to them they said oh "battery is ok, sometimes the tests fail," my argument? If the tests fail how do you rely on them...

  Go and demand, it is their responsibility to fix, 3 and a half months being polite is not done, I'm aggressive and stares at me in 1 week.

  Good luck

• Satellite L450D keeps freezing randomly

  Hello

  I recently bought a L450D refurbished: Win 7 64 bit, 4 GB ram, 2.1 Ghz AMD dual core, it works much faster than my Toshiba 1 year anyway.

  The problem is, it keeps freezing randomly. When this happens the screen looks like the picture in the link, mouse and keyboard are completely insensitive, but I left it and the battery is flat it beep?

  

  So far I've only updated windows, it is the partition of Toshiba hard disk but f8 during the startup does not seem to do anything and when I tried to write the recovery disc it burned but said unable to end of file during the verification step.

  Any help would be greatly appreciated,
  Thank you
  Dan

  Hello

  Mobile on the photo looks like a problem with a graphics chip.

  Maybe the laptop freezes because of the high temperature of the GPU. What do you think that?

  Have you noticed a higher temperature?

  If Yes, try to clean the cooling fans using a jet of compressed air you should also try an update of the display.

• Satellite A660-18 freezes randomly

  My Satellite A660-18 freezes randomly especially when I play games or watch video.
  Also sometimes when I'm just passing the mouse. He is 1-2 times a week/2 weeks. When it happens the screen freezes but the audio on for a while and does not react to any keypress so I have to manually turn it works.

  I don't think it's a graphics card overheating issue, as happens sometimes in just a few minutes after I turn on my laptop and I use a cooler pad as well.

  Hello

  This sometimes happens, it means that you can't reproduce it, which means that it s really hard to tell what could cause this.
  Theoretically, it could be just a software problem. Perhaps only the registry is damaged.
  In this case, the new OS installation must be carried out.

  Of course it could be also related to memory: to test the RAM by using some tools such as mem86 + or similar.
  Also, make sure the HARD drive; for this, you can use the tool called Drive Fitness Test.

  Welcome them

• USB mouse loses power, freezes randomly, ceases to work, a solution

  Running the SP3 XP, 32-bit home edition, P4 2.8 Dell 4600i.  To run run a Dell USB keyboard and mouse USB ativa.  These are the only two USB devices connected to my computer.

  All updates are underway.

  For a few months now, I got my mouse USB working at random times stop.  Move my mouse the mousepad on my pant leg seemed to thaw it (most) of the time.  Recently, I got a warning from outdated taskbar re "USB Power Surge" dialog box when I resorted to unplug the mouse and reconnecting to restore operation of the mouse.

  A power surge USB Google search led me to a fix!  This correction, however, is not as described below.

  Use your computer as an administrator.

  Click right poste post work, select Properties, select hardware, select Device Manager.  Scroll down to Bus USB controllers, open the sign more Bus USB controllers, do scroll to the USB root hub and highlight.  Right-click this entry, and then select Properties.  A window will open with four tabs.  Choose the power management.  The page should say hub USB root and below, should be a check box to uncheck "Allow the computer to turn off the device to save power" that box and close.  Close all dialog boxes, including the Device Manager.

  That repeat the same exact steps for all of the other listed USB root Hubs and close once.  It should not be necessary, (it was not for me), but a reboot may be necessary to save the settings.

  I think my computer has been turned off for my mouse when it was not used or has struggled to recognize that the mouse has been used.  Sometimes the red laser would disengage (no light) or available power would be reduced, resulting in malfunction.

  This Council would apply to the proper functioning of any built-in USB port used.  I have eight USB ports allowing to use it on my computer, and there are four lists of USB root hub, each with a 500 my rating.

  Solutions to vary on symptoms and devices used; It is a solution that I have found anywhere else.

  Sometimes replace the device (mouse) is the key, or buy a hub USB self-powered can address performance issues.  With a card integrated (mother) USB port, only 500 mA is available to power a USB device, but a self-powered USB hub will support USB devices that draw more current than the built-in USB port can provide, particularly when a single USB port supports, such as a mouse and a USB set camera.

  In my case, the mouse has worked on a Linux machine, but not on the XP computer.  The keyboard would freeze a few seconds sometimes when you tap on XP, but not on Linux.  Now, both the mouse and the keyboard work as expected and there is no point of freezing more of any kind.

  Operation of these devices has got to be a little frustrating, but the solution was simple.

  I hope this helps.

  Joe

  Hello

  Thanks for sharing the steps to solve the problem. It will help other users with the same concern in the community.

  Add to your suggestion and information, here are a few articles from Microsoft, you can access: to change the settings for a device power management: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/devmgr_changing_power_settings.mspx?mfr=true

  Error message when you wake a Windows XP-based computer in hibernation or on standby: "power surge on Hub Port: a USB device has exceeded the limits of its hub port power": http://support.microsoft.com/kb/934644

• A1107 Power Down/freezing randomly

  Hi all, I have a growing problem with my Tablet A1107 ICS running.  It turns off randomly and it was get worse gradually, first few and far between from past but 30% to 50% and now 80% and more often.  It seems also to freeze randomly, usually while charging but not always. [Edit]  The gel seems to occur more often in other standby mode.

  I'm handy and ingenious with research and have spent countless hours in research that has led to a few helps out.  Here's what I've tried so far.  The first being the cleaning my system resources thinking too much running at the time was draining the system and overload it.  It certainly helped the system as it works much more fluid and effective today, but both problems persist.  I tried a full factory reset via recovery mode and it looked good for a while (perhaps a day at most) but the problem arises again.  The last method, I'm still in the middle of, but I don't have much hope, forever I will present anyway.  It uses airplane mode since I do not use this device on a network, only on Wifi and the intelligence unit was a big eater of enormous resources for this reason.  I read a lot of messages to other devices claiming that this their caused problems so I thought I'd give it a try.

  Anyway, that's my conundrum, and I would greatly appreciate any help.  Thank you!

  [Edit]  Confirmed, flight Mode has absolutely no good.  It turned off this time with more than 90% battery life.  Help please, this problem becomes seriously annoying.

  [Edit]  WOW, now it just turned off while plugged into the charger AND 98% of its power.  I don't understand this.  Anyone?

  All theoretical now, I just took the Tablet back and got another. thread closed.

• XPS 15 9550 keyboard backlight Timeout

  Just got the XPS 15 9550 edition Signature from Microsoft. The keyboard backlight expires in about 10 s computers laptops Dell last authorized delay control in the center of mobility Windows (WMC), but it is not a Dell keyboard WMC custom setting in Windows 10.

  It is also not a framework of Control Panel, or a BIOS which affects the delay. No utility of pilot/do downloads that answer this question.

  Any ideas on how to set the backlight timeout?

  I found the solution, searching the Internet,

  Reference Dell Feature Enhancement Pack (DFEP)

  Dell Feature Enhancement Pack provides OS extensions and functions for Dell business client platforms, including:

  -Support of keyboard shortcuts and system events

  -Dell custom extensions and power management

  -The battery health information

  -Touch screen

  -Keyboard backlight

  -The presets

  First install option 1: www.dell.com/.../DriversDetails

  Install second option 2: www.dell.com/.../DriversDetails

  Good luck and everything should work.

• XPS 15 9550 upgrade parts

  I just ordered a XPS 15 9550 with a processor Core i5, 8 GB RAM, 1 TB + 32GD SSD and Gefore GTX 960 2 GB. I don't want to use for the games as well as work, here are the updates I had in mind:

  RAM: add another 8GB (Dell store it for ~ $ 75)

  SSD: switch to 256 GB (Amazon ~ $125)

  Graphics card: 970 or 1060 (Amazon ~ $ 350-500)

  I "ve never done before upgrade parts, so my question is should I take into account when these purchases (don't like each 8 GB RAM I find can be used in a laptop, etc.)." Are there specific things that I need to look out for when buying these regarding the dimensions and compatibility?

  The agent assured me I can upgrade these, but honestly, I can't really trust their knowledge on these things.

  Please let me know your thoughts, I can still cancel the order if I can't do these updates that are important to me. Thank you!

  The 8G, you have now is probably 2 X 4 - so to upgrade you get 12G, if you replace a 4 by 8.

  You will probably not find any SSD PCIe m2 worth buying for $125--ça is going to be more in the range of $175 to 200 for a decent (Samsung, Intel, Crucial, Sandisk) SSD PCIe m2.

• Vista Ultimate x 64 freezes randomly even when you are not running applications

  I feel the random system freezes from my PC. My PC Spec is below. Even if being run without applications and the system is on the desktop system will freeze randomly (can not move the mouse and the keyboard does not respond) and will force me to restart the system manually. I noticed an error message in the event viewer what cultures upward each time that this gel coming and I was wondering if you could provide me with a solution?

  Filter event with the query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA 'Win32_Processor' AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace '//./root/CIMV2' because of error 0 x 80041003.» Events cannot be delivered through this filter until the problem is resolved.
  

  I have included my PC specs and components below, but it is unlikely to be a hardware problem most of the time, even when focusing on the computer with 'memtest' etc it will not break.

  Power: 800 W

  [Product information]
  * Product type: motherboard
  * Product model: M4A78T-E
  * Product S/N: 93MOAI569328
  Place of purchase: www.scan.co.uk
  * Date of purchase: 2009/6/7

  [Map mother specifications]
  * Revision of the motherboard: 93MOA1569328
  * Card motherboard BIOS revision: worm 2208

  [VGA Card Specification]
  * Supplier of the VGA card: GIGABYTE
  * VGA card model: GV-R467ZL - 1GI
  * VGA card Chipset: ATI RADEON HD 4670
  * VGA card driver: 8.563.0.0

  [CPU specifications]
  * Provider of CPU: AMD
  * CPU Type: PHENOM II X 2 550 BLACK EDITION
  * Processor: 3.1 GHZ

  [Specifications memory]
  * Memory seller: CORSAIR
  * Memory model: XMS3 DDR3
  * Memory: 2 X 2 GB

  [HARD drive specifications]
  Seller of HARD drive: WESTERN DIGITAL
  HARD drive model: CAVIAR BLACK
  HARD disk capacity: 160 GB

  [The module map specificatio]
  Seller of maps add-on:
  Type of card module:
  Model of card module:

  * Operating system: Vista 64 bit

  Hello

  Try the clean boot method, which is a process of elimination to see what could be the cause
  the question. Pilots also have an influence on the performance of the system so I would update those
  as well.

  Norton has been known to cause strange problems on some systems, so I would use the
  Norton Removal Tool to check its impact. The following recommendations for free
  replacements, so you have good protection while check you this. Download all
  replacements before you remove Norton and install after removing and resetting.

  Download - SAVE - go to where you put them - click on - RUN AS ADMIN
  (Norton Removal Tool and others)

  Norton Removal Tool
  http://Service1.Symantec.com/support/tsgeninfo.nsf/docid/2005033108162039

  List of tools to clean/uninstall anti-malware programs
  http://answers.Microsoft.com/en-us/protect/Forum/protect_start/list-of-anti-malware-program-cleanupuninstall/407bf6da-C05D-4546-8788-0aa4c25a1f91

  -------------------------------------------------

  Here's what I use and recommend: (these are all free and very effective versions.)

  Avast and Prevx proved extremely reliable and compatible with all I have
  launched on them. Microsoft Security Essentials and Prevx have also proven to be very
  reliable and compatible. Use MSE or Avast and Prevx, Prevx 3 but not all.

  Avast Home free - stop any shields is not necessary except leave the file system, Web,.
  Operational network (Script and behavior are also recommended in Ver 6 +).

  Prevx - Home - free

  Windows Firewall

  Windows Defender (is not necessary if you use MSE)

  Protected IE - mode

  IE 8 - SmartScreen filter WE (IE 7 phishing filter)

  I also IE always start with asset if filter InPrivate IE 8.
  (It may temporarily turn off with the little icon to the left of the + bottom
  right of IE)

  Two versions of Avast are available 6.x and 4.8 x

  Avast - home - free - 6.x stop shields you do not use (except files, Web, network, &)
  Shields of behavior) - double click on the icon in the Notification area - real time Orange - click on the
  Shield that you want to stop - STOP. To stop the Orange icon to show an error indicator-
  Click on the Orange icon - top right - settings - click on the status bar - uncheck shields you
  disabled - click OK
  http://www.avast.com/free-antivirus-download

  Avast 4.8 x - home - free - stop shields, you don't need except leaving Standard, Web,.
  and the network running. (Double-click the blue icon - look OK. - upper left - Shields details
  Finish those you don't use).
  http://www.avast.com/free-antivirus-download#TAB4

  Or use Microsoft Security Essentials - free
  http://www.Microsoft.com/Security_Essentials/

  Prevx works well alongside MSE or Avast

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with the other security
  programs. It is a single scanner, VERY EFFICIENT, if it finds something come back here or
  Use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp?prevx=Y   <-->

  PCmag - Prevx - Editor's choice
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Also get Malwarebytes - free - use as scanner only. If you ever think malware and that
  would be unusual with Avast and occasional Prevx running with the exception of a low level cookie
  (not much), to UPDATE and then run it as a scanner. I have a lot of scanners and they
  never find anything of note that I started to use this configuration.
  http://www.Malwarebytes.org/products/malwarebytes_free

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• XPS 15 9550 - TPM "disappeared".

  After receiving my XPS 15 9550 about six weeks ago, I immediately enabled BitLocker w/TPM. Which was working fine until a week or so; I was invited all of a sudden for the recovery BL key after having the laptop off for about 24 hours.

  Consecutive restarts kept asking the recovery key. Finally, I tried suspending protection BL. Trying to take it back, I got the error message "no security of the TPM secure mechanism were found on this computer". And of course: TPM has been put as a device "hidden" in Device Manager, try to re - activate it led to the same error message. Also, I was unable to find any mention of TPM in the BIOS.

  No hardware changes or upgrades to the BIOS didn't had been played when this problem occurred.

  I tried earlier to upgrade the BIOS version 1.2.0 to 1.2.2 (later), but without success - the TPM is still missing from the BIOS. I also tried to restore the settings to factory, but with the same result.

  Finally, I got a hold of a Dell technician who was able to understand my problem. I was told to make a laptop computer power cycle: remove the battery, remove the memory sticks and finally press the power button for a good 30 seconds. Then wait 30 seconds before put you everything back together.

  In other words, only a full reset CMOS. But it worked! After starting the TPM module, options were "Safe" in the BIOS.

  I still wanted to know what caused this in the first place however.

• XPS 15 9550 GPU and CPU to reach maximum temperature?

  Hello

  I recently got the XPS 15 9550 i5-6300HQ and GTX 960 M. It's beautiful but when NLB is games that it becomes warm to the touch but not excessive, but I followed the material time and he reaches up to 85 degrees GPU (then fan goes crazy, until it lowers once again) and 80 degrees CPU. It can sometimes keep 80 degrees on both for the entire session. I appreciate is when they work hard but these temperatures too high for my laptop? I can't find that Dells limits recommended. I have not noticed any limitation. Other users have comparable temperatures?

  For additional info in these temperatures, the GPU running at 100 percent and the CPU on all 4 cores about 70 percent.

  Thank you!

  A little more follow-up, in the case where it is useful.  I found a review of the XPS 15 9550 on notebookcheck.net, dated 12/23/2015.  They said "the GPU temperature does not fluctuate as much as the CPU: it can reach 90 ° C, where limitation of the sets in and the temperature of the GPU will stabilize at about 70 ° C."

  They give an image of a video stress test which includes a photo of the utility HWInfo of surveillance.  It shows the GPU reaches 90 c, but strangled at 70 ° C by reducing its clock speed.  In their fatigue test, the GPU clock is reduced to 600 s and GPU memory up to 400 MHz.

  When I run stress tests, accompanied by HWInfo for monitoring sensors, my GPU clock remains higher than 1100 MHz and GPU memory remains at 1252.8.  It never decreases and the temp is around 90 C.

  I have no idea if the limitation is controlled by software or the GPU itself.  Dell, nor NVIDIA me could provide useful information on this.  If it's a software framework somewhere in the NVIDIA Control Panel, I don't know where to find it.