XPS 8700 - BD - ROM (HL-DT-ST DVD-RW/BDROM CH20N) not recognized Windows 10

Hello

The issue I'm having is that my BD - ROM player suddenly is no longer recognized by Windows 10 (update 1511 installed).

I looked at length on the Dell forums and the web for this problem. The difficulty of recording often mentioned (e.g. http://www.tenforums.com/drivers-hardware/16301-windows-10-my-dvd-cd-drive-not-recognised-all-post366938.html#post366938) does not at all.

I ran diagnostics Dell SupportAssist, and it recognizes my drive model and serial number, but doesn't read any media. In Windows itself, I don't then click the drive because it displays "Access denied" and the Eject option also raises an error.

My system is relatively new (2 years), but just outside the extended warranty expired 2 months ago. Can someone please help to solve this?

Thank you

Hello

November cumulative update for Windows 10 (the update 1511) was only recently released.  Specific hardware manufacturers normally updated firmware for their components, release them and we can post updates and place them on our support site to download (once we have tested and confirmed the update).

If the manufacturer has not produced this update, but it may be something that they are working on or there may be other delays. If all goes well he will be released soon, or maybe Microsoft will make an update if they find something in their update of 1511, which must be rectified.

Unfortunately, I have no way of telling when these corrections will happen so you can stay out of 10 Windows without having to install the package update from November until a fix is published.

Todd

Tags: Dell Drives

Similar Questions

  • How can I fix my CD-ROM drive or a DVD drive that is not recognized by Windows or other programs, so I can't play or access a CD or a DVD.

    How can I fix my CD-ROM drive or a DVD drive that is not recognized by Windows or other programs, so I can't play or access a CD or a DVD. Sometimes, when I click on one of the disks that it opens, but the page for the drive is empty. It also says to insert a disk, sometimes when there is a disc in the drive. How this can be fixed.

    Hi vtdubu,

    ·         Did you do changes on the computer before the show?

    Follow the steps in the article.

    Your CD or DVD drive is missing or is not recognized by Windows or other programs

    http://support.Microsoft.com/kb/982116

    Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following link. http://support.Microsoft.com/kb/322756

  • Dell XPS 8700 - failure of the keyboard when the bios boot (but not when Windows is loaded)

    My Dell XPS 8700 has 10 Windows and a Logitech Keyboard wireless, connected by USB. The keyboard works absolutely fine when Windows has loaded. I have the latest version of the bios, A11.

    However, when the computer is turned on and starts the bios start, it displays 'Keyboard Failure' on the screen for about half a second. When I try to go into the bios setup by pressing "F2" at the counter (I keep typing "F2" from the moment when I press the power button on the computer), there is no answer. The "keyboard failure" and inability to enter the bios setup seems to happen if I do a cold immediately after a stop start, a cold start after the computer is turned off for an extended period or a reboot.

    I tried to connect the wired keyboard original Dell one of the USB ports on the front of the unit (without disconnecting the wireless keyboard) with the same problem at the start of the bios.

    I encountered this problem on versions of bios A11 both A03. I know that in the past, although I don't remember when - I was able to enter the bios setup by pressing "F2".

    Any thoughts on how to solve this problem?

    You can try and reset the CMOS. It will return your settings to factory settings, but not the version. Usually, this erases these problems because CMOS stores data editable such as your wireless keyboard settings. BIOS stores the information about the basic material that is unchangable as your keyboard usb, mouse and other essential equipment. If you notice, when you just plugin any keyboard and mouse, its recognized at startup. Your needs software to run wireless device and that is stored in the CMOS.

    So once reset you the CMOS, you may need to then install the wireless software.

    Good luck.

  • Equium L350D - DVD/CD drive is not recognized

    Hello

    Having a real problem with the internal DVD/CD player in my satellite.

    Any DVD software I try to use my DVD drive is not recognized. I tried to use the following: Toshiba installed, Windows Media Player, iTunes.

    This is the error message:
    The specific drive is not found. Check the setting by going to settings-> actions-> Source settings, or otherwise verify that the disc has been correctly connect to the PC.

    I hope someone can help!

    Optical disc drive is correctly listed in the Device Manager and Windows Explorer?

  • Can't burn files to DVD, error: "Media is not recognized.

    Original title: cannot burn files to DVD

    I am running Windows XP. I tried to burn different files on discs DVD new (e.g., Imation DVD - RW and RiData DVD + RW). I tried using Easy Media Creator 9, AShampoo Burning Studio ^, a Windows Media Center to burn my DVD discs (especially JPEG photos). In each case, I get the error message that my "media" are not recognized. This player will play music but it not "burn" my photos. Help, please!

    Hello
     
    1. what type of DVD burner do you have? Is this a DVD burner with capacities of reading and writing?
    2. have you ever burned a DVD using this DVD player in the past?
    3. are you able to burn the CD?

    Method 1.
    To diagnose and repair problems with your CD or DVD drive when trying to read or burn media automatically.
    Reference:
    Your CD or DVD drive cannot read or write media
    http://support.Microsoft.com/mats/cd_dvd_drive_problems

    Method 2.
    The article below describes how to troubleshoot common problems that may occur when a Windows XP-based computer cannot read a CD or a DVD in a CD or DVD drive. This article contains several methods that you can use to try to solve these problems, and it also includes some advanced troubleshooting steps.
    How to troubleshoot common problems that occur when a Windows XP-based computer cannot read a CD or DVD
    http://support.Microsoft.com/kb/321641/
     
    I hope this helps.

    Thank you, and in what concerns:
    Shekhar S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.
    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • My cd/dvd drive is still not recognized, have tried to make a sys.restore

    I recently had some problems with my registry and other places after receiving unknown virus problems. Now, I believe that this caused my componet cd/dvd not work or even be recognized. I did several restarts after uninstalling and reinstalling the drive and still is not recognized or displayed in the DEVICE MANAGER. I had several boot SYSTEM RESTORE, but to no avail. My question is, is the cd/dvd drive is no longer functional?

    My question is, is the cd/dvd drive is no longer functional?

    It is possible that the drive does more - if you have another computer, you can test the DVD drive in this computer. Also try the links below.

    Your CD or DVD drive is missing or is not recognized by Windows or other programs:

    http://support.Microsoft.com/kb/982116

    Your CD or DVD drive cannot read or write media - Fix It:
    http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

  • Bay DVD replace HARD drive not recognized by Windows

    I have a 7737 with the 256 GB SSD, but I wanted more storage internally and was not too annoyed to have DVD - so I bought a caddy and replaced the optical drive with a WD Scorpio Black 750 GB drive.

    When I went into administration - computer management - disk management tools, he acknowledged that the drive was there because he told me that he needed reprogramming - so I went ahead and let him. The disc quickly disappeared from the list, and I can't do anything that he can come back.

    I tried to refresh, rescan the drives, restart (how can I confirm the BIOS recognizes the drive correctly, as the "SATA ODD', but Windows still refuses to acknowledge that he is here.) Device Manager displays only the SSD and scanning for hardware changes have no effect.

    Maybe it's a coincidence, but now my laptop seems a touch slow, especially in the graphics... and I noticed that in the Task Manager, System interrupts now takes 10 percent of time CPU on average. I can't say that I've never noticed that before. My old Samsung laptop (which has integrated graphics rather than a dedicated card, to be honest) claims system interrupts doesn't take any time at all CPU. This seems to suggest a conflict any exist, and maybe that's why the drive is not recognized?

    Because Device Manager is not see it, I can't check for updated drivers.

    Because disk management can't see, I can't format / partition / assign a drive letter.

    The BIOS does not let me do anything with the drive, go into properties or disable / re-enable, or something like that.

    Can anyone suggest what I might have missed in the configuration, or what I can do to fix this?

    Thanks in advance.

    Unfortunately, I can't find a downloadable diagnosis for your laptop. Try Seatools. Seagate website has a download, that you can use to create a CD bootable or flash player to test hard drives.

    I just want to see if a tool outside Windows can detect the drive and all the problems.

  • DVD Player Toshiba laptop not recognizing discs

    My DVD player portable Toshiba Satellite M300 no longer recognizes discs.  When a disc is inserted, the player turns on but does not recognize that a disk has been inserted.  I have read that it is a problem with the installation of the Vista SP2 but unable to find a solution.  Can anyone help?

    It is unlikely to be caused by the software (Windows), but is much more likely to be an optical drive down (hardware). Try to start with a bootable CD/DVD, your installation of Vista/recovery DVD for example (do not run recovery!) or a Linux Live CD. If the reader does not recognize the drive outside of Windows you will know for sure that the material is bad. Contact Toshiba technical support for replacement in this case. MS - MVP - Elephant Boy computers - don't panic!

  • XPS 8700, lower slot is wired only for PCIe x 1, NOT PCIe x 4

    Looking at the manual PDF of Board shows 4 slots, one PCIe x 16, 2 PCIe x 1, and a PCIe x 4, but the key to this diagram indicates that the x 4 slot is really a 1 x. So is a full function 4 x 4 lanes or maybe the manual is really correct and it will only work as a slot 1 x 1 lanes. Nobody knows for sure, or is there a way I can check this? I'm looking to add the map I love needs 4 x and/or firewire 800 and eSata.

    Although completely, but cause thanks that I was about to order that card eSATA/Firewire 800 for who is there and who would be worse. What is a computer of 'performance '...

  • DVD + RW disc is not recognized

    I have a Toshiba SA40-231, model No. PSA40E-08DLT-EN which has a DVD ROM/R/RW. I tried to save some stuff using a DVD + RW 4 x. However, the reader does not recognize the DVD. What I am doing wrong?

    Hello Gerry

    Your device has just DVD-R/RW drive and it can't handle with + R or + RW media.

    Good bye

  • DVD + RW drive is not recognized

    I have a XPS desktop computer and run a registry clean. After it ran, I tried to listen to a music CD and the drive does not appear on my computer in the Design Manager. Could I have deleted something in the registry? If so, how can I re - install my DVD RW? I need help! I am running Windows Vista Home Premium. When you insert the DVD or CD, you can hear the startup disk, and then it stops and nothing. As stated above, it does not appear in my legacy, or I don't know what drive letter it is labeled.

    Thanks for any help.

    OK, everyone, after paying Dell Technical Support remotely in my computer and 'try' to solve my problem, they have deleted a few things in the registry, run my computer as mud after he said he was finished! STILL has not fixed the problem! Says that my DVD drive is bad and that it replace it! I cannot accept that the answer, so I started doing tests antivirus without results on infections, then went into my BIOS and looked series in car ports and which ones have been turned on and off. I lit them all, then restarted my computer. WOW! Surprise! The DVD drive was found and actually works! I had errors on the splash screen could not find other material that should have been connected to these empty ports. I went back in my BIOS and turn off unused ports. no error message more and the player works like new! After that this problem has been fixed, the computer starts more quickly actually and runs faster as well!

    Thanks to all who offered suggestions on how to solve this problem! According to me, it has been resolved.

  • DVD/CD burner is not recognized by XP on my Satellite Pro U300

    I just bought a Toshiba U300 Satellite Pro with Vista installed :-(.

    For my work, I need to use software that is not compatible with Vista... so I installed my XP - pro software.
    I ran Windows Update a few times, until there is nothing to update.
    I installed all the drivers on the Toshiba site.
    I've updated the BIOS.

    Everything seems to work, butX-(the DVD writer is recognized as "UNIDAD DVD-RAM (e :))"
    XP just a READER of CD/DVD, not recognize... a WRITER and I am absolutely sure that he's a WRITER, because I used it on Vista to burn a bootable cd.

    Someone knows what to do?

    Hello

    I think that this can be resolved very easily.
    Go to the properties of the CD/DVD (right click > properties), select the tab called record.
    There, you must activate the option called CD (mark) activate recording.

    By the way; have you tried to use a burning like Nero for example software?
    Check it!

  • pilot missing dvd/CD; drive even not recognized by the computer

    somehow, when I tried to burn a dvd, (windows DVD Creator) the computer seems to have removed its own driver for the dvd drive (I put the disc in, it recognized that it was not a disk supported, put a new one in the drive, and create dvd windows then told me that I need to install a dvd/cd writer to complete my project). the relase button disk would not work after turning in the second disc and always used to work even after that. If I use a pin code manually to open and put a disk in the light lights up recocnizing there is something in there, but that nothing, not even spin the disc. No cd, dvd or all other discs work. Ive tried a few different driver Fixer programs, even those you pay (mender driver, driver detective - no even to recognize the missing driver) and can't seem to find a solution. cd/DVD device does not even appear in "device system' list or lists of material which must show all devices, programs or drivers... also do not show my E: / in my computer, what would be my dvd/cd drive." I tried the "regedit" and could not find the 'filter filter up/down' you are supposed to remove to fix. " filter of upper/lower case is not listed in the options.

    I'm on a hp Pavilion dv6000 and ive tried searching on the site Web of hp and help all forums, with no solution until now...

    Hello

    For the CD/DVD problem start up that convenience store and work down to jump
    nothing. He is even said to continue if the CD/DVD drive is not displayed in Device Manager.
    You are much less likely to solve the problem by a hit or miss approach to try this
    or such. And of course, there may be a material cause.

    The HP forums, ask questions and I hope that those who have had
    the same issues on similar equipment that have solved the issue respond. Only way
    to succeed is to give your best effort.

    HP does not have a lot of online documentation and help diagnostics on their site and those
    could help to resolve some of the questions withour paying for support.

    Back up your data on the device and it goes back out of the box state
    can be one of the best moves to solve the present problems.

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

  • Add map its SoundBlaster to XPS-8700

    I have a desktop XPS-8700. I added a second DVD burner and a second hard drive in the box. I wonder if there is enough power to quietly add a sound card. I'm sure there is an available slot. I have not to add anything like that, but the two discs I mentioned. Neither made any other changes.

    Assuming that it's OK to add the sound card, do you know if you need to install the software first or the hardware. I'll probably have to download new drivers since I'm now on Windows 10.

    Thank you.

    X 1 most of its cards use 10W max so this isn't a problem.

    The soundcard as an option for the 8700 is a 3D SB1350 Recon.

    http://www.TigerDirect.com/applications/SearchTools/item-details.asp?EdpNo=8141031

    70SB135A00002

    http://www.OutletPC.com/mg4312-Creative-Labs-24-bit-96-kHz-sound-card.html

    I don't know what is the part number of the audio cable to the front panel.

    The Dell OEM different looks of a generic 1350 Soundblaster card.

    His Creative Labs 70SB135000000 Sound card manual

    Map of 70SB135000000 from Dell is designed to work with the audio jacks included when you get the appropriate cable.

    http://www.Intel.com/support/motherboards/desktop/sb/CS-015851.htm

    Noon is no longer available due to the removal of the port Joystick 15 standard pins.

    The midi interface Roland UM - ONE USB is what I recommend.

    http://www.RolandUS.com/products/details/1157/downloads/

  • error code 39 on Hl Dt - St CD-Rom GCR - 9493 B DVD / CD

    HL-Dt - St CD-Rom GCR - 9493 B DVD / CD Code 39 Message says windows can not load this hardware device driver may be corrupted or missing

    Most often when a device is not it's because of a driver.  Try reinstalling your.

    http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly? SignedIn = 1

    http://captaindbg.com/how-to-update-drivers-on-Windows-7/

Maybe you are looking for