You try to reset a password in hotmail for a less irritable friend!

Hello

A friend is not-very-techno asked me some tips. She had a hotmail account and for some reason any could not access it on his new iphone. She tried to enter her password, but I was told that it had been changed when she didn't. She tried as much as she understood how doing this before you ask me to nothing does not.

His name and to his knowledge, I tried to reset her password. I offered to my own email address another contact and information from her, answered questions from password reset (lines subject recently used E-mail, e-mail addresses to which emails have been sent recently, name & date of birth, the current / previous passwords used, security issues.) I tried it 2 or 3 times and every time he came up saying "not enough information - cannot reset.

Now, I understand that it is good to take to the serious violations of safety, but when an individual try EVERYTHING they can remember to answer all questions necessary for setting up / reset their e-mail password and it will fail, so it's disturbing. Also disturbing was the fact that, in the course of one attempts remains, a security question asked that my friend had NO IDEA on... prompting me to think if this account has been compromised?

What is the best way so she can move forward? We have everything with all the information she has tried. Come up a different e-mail account I don't know what to think.

I understand your frustration...

But understand that we may not speed up your request here.

All the associated accounts questions are processed using the secure form here
Select the error you must help with and fill in the information requested on the next page.
You must be connected to a Microsoft account to access the form.

Some options for you Contact support

Blocked accounts ici 

Account issues are now handled here

See this article for more suggestions to help solve your problem.

CONTENT COURTESY OF MY PARTNER JMH3143 

Tags: Windows

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