Z3 dead after trying to update

I tried to update my Z3 this afternoon, downloaded the PC companion and the update. I plugged my phone as instructed and he started to update. Companion PC came with a notification that there no internet connection, although there was that the loading of web pages were normally. I clicked retry on the pop up box, but nothing helped. Companion PC rebooted and my phone will be the first Sony Xperia black page on start up and stop there.

The phone will not let me turn off just power button, I need to hold the power button / stop and the volume to be able to descend. When the screen Sony, PC companion doesn't detect the phone, saying no phone/Tablet not connected. When I turn off the phone using the power + flight buttons, PC companion then recognizes the phone, I try to go to software update of the phone, a screen will appear asking how to connect, I press ok and the screen doesn't go away, when I press cancel it brings back me to the PC companion selection screen. After a minute of phone being turned off and plugged into the USB port, the phone lights, displays the black start to the Sony Xperia screen and stays there. Then companion PC does not recognize the phone.

Please help, its driving me crazy

@Bennyfromtheblock, for me, it looks like you connect the phone too early. When you perform a repair of software you should not the phone until the PC Companion shows you how to connect it.

Follow these steps: force a shutdown of the device (WE / OFF + programmable volume for 5-10 seconds) > without connecting the phone, press "Start" on the support area > press 'Start' of phone / Tablet Software Update > now, you will get a message that says "could not find phone / tablet" > in this message, you have to press the blue clickable link "fix my phone / tablet" > you will start a step by step guide that takes your grace to repair and This guide will also tell you when and how to do to connect the phone.

@Tanke_MD, you have an internet connection all the time when you try to repair or update the phone? You must have an internet connection through any update/repair process. If you do, you use a Proxy or similar for your connection? Or maybe you have a firewall/antivirus which blocks PC Companion.

Tags: Sony Phones

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