Z3 double broken screen cannot remove data or cut completely.

HI, I have a Z3 twice and broke the main screen. I want to delete all data before sending it for repair but the screen does nothing.

I went through the steps detailed here - http://talk.sonymobile.com/t5/Xperia-Z3-Z3-Dual/unresponsive-screen/m-p/1007534 but I'm not able to switch the phone off completelly - only a soft restart using the power and volume button - the phone then restarts before I can move on to step 4 where I connect the usb with the low volume button. At that moment the phone has rebooted.

Which allows the phone to completely run out of battery is not an option as above requires at least 80% battery even when it is plugged.

Is there another way to delete all data or another way off the complete phone using other buttons?

Thank you.

Sorry to hear about your phone.

To turn off the phone, try to keep the yellow button next to the SIM card for a few seconds. Does he put it off so that you can make a PC Companion software repair.

Tags: Sony Phones

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