Cisco Services

I was trying to use the portal for a while, but after following all the instructions I found is not working. I have recorded one got access to the web page. I have install the collector, collect and send the information, but that inventory never appe

What is the maximum number of devices that can be set by the CSPC, using the recommended default platform VM? To expand a bit; This network runs a routine of DAV followed a comprehensive collection of data then download Cisco.  As this will take plac

Hello world I'm new to SmartNet contracts, I came to know that each SmartNet contract is associated with an account manager. How can I find the details of the account manager. Who should I contact. Kind regards ABY Laurance claudon

That's happened? I don't see NMP to https://tools.cisco.com/smartservices.  Not in the more menu: screen_shot_2016-05 - 01_at_11.19.06_am.png SNTC appeared on this menu.

Hi all I try to install the collector on VM. I used the VirtualBox and the NMP image - CSPC2.5.2.1 - UCS - C220M3.iso.When the virtual machine starts the connection to localhost is requested but I can't make connection. I tried connections located on

Hello community! I am a new user of the NMP and trying to download data from my CSP collector on the smartservices portal.  I get a java error on two different computers with different versions of java (7u40, 8u71).  Anyone seen elsewhere and know a

It is in the Application settings - Notifications - alerts company related products?  I want to just make sure (1) it works 'immediately' and (2) alerts for products contain security alerts. Thank you!!

Is there a way to set the timer for the disconnection of the Session in the collector configuration.

I weekly schedules for my work of discovery, inventory and download job.  My last successful upload was this past weekend.  The last successful upload was March 27.  The downloaded data from March 27 were correct and the portal showed all expected da

When I log in the SNTC dashboard and navigate to the Administration, the only option I have is "Collectors", can you tell me how can I access the other menu options like download Processing, Import files, Etc? Thank you Greg

I finished the self-service Onboarding: implementation the process EPSC 2.5 Collector successfully and logs indicate that download is complete data, but I don't see all the inventory in the SNTC dashboard. I waited several days and there is still no

I get the following error when you set up a Managing Director of multiple browsers and the numbers of contract/SN.  I also cleared my browser cache.  Any ideas to go beyond this issue? "We encountered an error while processing your request. Please re

Hello Today, we received a FN and I do not see this still displayed in SNTC. The time usually needed to post the FN in SNTC and a list of affected devices who are enrolled in the NMP? I was looking for model adapter RAID and its S/N on series B and s

I have some SG 300 PoE switches in my network.  In the list of Portal inventory that they show growing to not recognized.  The portal supports devices such as the SG 300?  As it is right now, they are excluded from all the relevant reports (ex: contr

I have licensed a collector but he does not appear in the dashboard smartservices under Administration > all collectors. -AO

Dear, What happens if I download the same SN device with the collector and then download again in the portal, but with different data

I get the error when you connect to the EPSC below. the GUI works fine. I tried to reboot several times. any thoughts? ########################################################################## This system is drenched and the use of authorized users.

Hello In the treatment of the Upload, I have a progress in the inventory for 11 days.  I think it might be hung.  I already have another inventory, but it might stop the others for the last 2 weeks. Thank you Clark Collins IV SWN

Suddenly, I am unable to access the EPSC device console via SSH or local console.  When I connect, for the "admin" account credentials are accepted and then the following text is displayed: ############################################################

Hello How to merge several configuration into one? Thank you & best regards