10.10.5 crash report analysis
I have an iMac 2011 which has been crashing repeatedly in the last two days without specific rhyme or reason. Here are the accident report:
Anonymous UUID: E3688F55-F989-CE73-FC16-4DDD225CE8AA
Thursday 5 May 11:04:43 2016
Panic report *.
panic (the appellant 2 0xffffff8026216df2 cpu): Kernel trap at 0xffffff7fa71199a1, type 14 = page fault, registers:
CR0: 0 X 0000000080010033, CR2: 0 X 0000000000000028, CR3: 0X000000000C619098 CR4: 0X00000000000626E0
RAX: 0 X 0000000000000000, RBX: 0XFFFFFF805125EB00 RCX: 0XFFFFFF805125EB00 RDX: 0X000000000000012E
RER: 0XFFFFFF820F8D3B20, RBP: 0XFFFFFF820F8D3B30, IHR: 0XFFFFFF804ADE6000, RDI: 0XFFFFFF805B39F580
R8: 0XFFFFFF805125EB00, R9: 0 X 0000000000000000 R10: 0XFFFFFF804C6DF5FC R11: 0000000000000000 0 X
R12: 0XFFFFFF820F8D3BE0, R13: 0 X 0000000000000000, R14: 0XFFFFFF805125EB00 R15: 0XFFFFFF804875B200
RFL: 0 X 0000000000010282, RIP: 0XFFFFFF7FA71199A1, CS: 0000000000000008, SS 0 X: 0 X 0000000000000010
RFL: 0 X 0000000000010282, RIP: 0XFFFFFF7FA71199A1, CS: 0000000000000008, SS 0 X: 0 X 0000000000000010
Lack of CR2: 0 x 0000000000000028, error code: 0 x 0000000000000000, CPU error: 0x2
Backtrace (2 CPU), Frame: Return address
0xffffff820f8d37d0: 0xffffff802612ad21
0xffffff820f8d3850: 0xffffff8026216df2
0xffffff820f8d3a10: 0xffffff8026233ca3
0xffffff820f8d3a30: 0xffffff7fa71199a1
0xffffff820f8d3b30: 0xffffff7fa711c502
0xffffff820f8d3b60: 0xffffff802670148f
0xffffff820f8d3bc0: 0xffffff80266fed83
0xffffff820f8d3d00: 0xffffff80261e1307
0xffffff820f8d3e10: 0xffffff802612ef8c
0xffffff820f8d3e40: 0xffffff80261139f3
0xffffff820f8d3e90: 0xffffff802612429d
0xffffff820f8d3f10: 0xffffff802620231a
0xffffff820f8d3fb0: 0xffffff80262344c6
Extensions of core in backtrace:
com.apple.iokit.IOSurface (97.4) [A4AE35B7-0C17-38F2-AD0D-A4C4B40196FB] @0xffffff7 fa7115000-> 0xffffff7fa7127fff
The process corresponding to the current thread BSD name: com.apple.WebKit
Mac OS version:
14F27
Kernel version:
14.5.0 Darwin kernel version: Wed Jul 29 02:26:53 PDT 2015; root:XNU-2782.40.9~1/RELEASE_X86_64
Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4
Slide kernel: 0x0000000025e00000
Text of core base: 0xffffff8026000000
Text __HIB base: 0xffffff8025f00000
Name of system model: iMac12, 1 (Mac-942B5BF58194151B)
Availability of the system in nanoseconds: 15061180959571
last load kext to 272505264687: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa6ced000 size 69632)
kexts responsible:
com Fortinet.FCT.kext.fctapnke 1
com Fortinet.FCT.kext.avkern 1.0.1
com Apple.filesystems.msdosfs 1.10
com Apple.filesystems.smbfs 3.0.2
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 110.19.6
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com Apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.6f3
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDAHardwareConfigDriver 272.18.1
com.apple.driver.AppleHDA 272.18.1
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.7.3
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
3.10.25 com.apple.driver.AppleMuxControl
com.apple.driver.AppleBacklight 170.7.4
3.10.25 com.apple.driver.ApplePolicyControl
com.apple.iokit.IOBluetoothUSBDFU 4.3.6f3
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleMCCSControl 1.2.12
com.apple.kext.AMDFramebuffer 1.3.2
com.apple.AMDRadeonX3000 1.3.2
com.apple.kext.AMD6000Controller 1.3.2
com.apple.driver.AppleIntelHD3000Graphics 10.0.0
com.apple.driver.AppleMikeyDriver 272.18.1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0
com.apple.driver.AppleIRController 327,5
com.apple.iokit.SCSITaskUserClient 3.7.5
com.apple.driver.AppleUSBCardReader 3.5.5
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 36
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.iokit.IOAHCIPassThrough 1.0.3
com.apple.driver.AppleUSBHub 705.4.2
com.apple.driver.AirPort.Atheros40 700.74.5
com.apple.iokit.AppleBCM5701Ethernet 10.1.3
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AppleUSBUHCI 656.4.1
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com Apple.NKE.applicationfirewall 161
com Apple.Security.Quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com Apple.kext.Triggers 1.0
com.apple.driver.AppleBluetoothHIDKeyboard 176,2
com.apple.driver.IOBluetoothHIDDriver 4.3.6f3
com.apple.driver.AppleHIDKeyboard 176,2
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 272.18.1
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleHDAController 272.18.1
com.apple.iokit.IOHDAFamily 272.18.1
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.driver.AppleThunderboltEDMSink 4.0.3
com.apple.iokit.IOSurface 97.4
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMC 3.1.9
3.10.25 com.apple.driver.AppleGraphicsControl
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3
com.apple.iokit.IOBluetoothFamily 4.3.6f3
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.iokit.IOAcceleratorFamily2 156.16
com.apple.kext.AMDSupport 1.3.2
3.10.25 com.apple.AppleGraphicsDeviceControl
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5
com.apple.iokit.IOUSBMassStorageClass 3.7.2
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
3.1.7 com.apple.driver.AppleThunderboltNHI
com.apple.iokit.IOThunderboltFamily 4.2.2
com.apple.iokit.IO80211Family 730.60
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.7.5
4.5.8 com.apple.iokit.IOFireWireFamily
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com Apple.Security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 398
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com Apple.KEC.pthread 1
com Apple.KEC.corecrypto 1.0
Model: iMac12, 1, IM121.0047.B21 of BootROM, 4 processors, Intel Core i5, 2.5 GHz, 16 GB, MSC 1.71f22
Graphics card: AMD Radeon HD 6750 M, AMD Radeon HD 6750 M, PCIe, 512 MB
Memory module: DIMM0/0 BANK, 4 GB DDR3, 1 333 MHz, 0x0000,--
Memory module: DIMM0/1 BANK, 4 GB DDR3, 1 333 MHz, 0x0000,--
Memory module: 0/DIMM1 BANK, 4 GB DDR3, 1 333 MHz, 0x0000, -.
Memory module: 1/DIMM1 BANK, 4 GB DDR3, 1333 MHz, 0x857F, 0 x 483634353155363446393333334700000000
Airport: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0 - P2P
Bluetooth: Version 4.3.6f3 16238, 3 services, 27 aircraft, 1 incoming serial ports
Service network: Ethernet, Ethernet, en0
Serial ATA Device: WDC WD5000AAKS-402AA0, 500,11 GB
Serial ATA Device: OPTIARC DVD RW AD - 5690H
USB device: FaceTime HD camera (built-in)
USB device: Hub
USB device: USB receiver
USB device: Hub BRCM2046
USB Device: USB Bluetooth host controller
USB device: Hub
USB device: USB UltraPro
USB Device: IR receiver
USB device: Memory card reader internal
Bus crush: iMac, Apple Inc., 22.1
After several accidents, we were able to trace the issue to an antivirus product. The trigger was transfer or download a file using com.apple.WebKit. Finally in one of the accidents, the antivirus application has been cited. After changing the anti-virus products, it was more a problem.
Tags: Mac OS & System Software
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Basically, it is a problem with Digital Guardian not supporting stable not built but rather ESR only.
Christopher of Verdasys said
The conflict between Firefox and Verdasys Digital Guardian is due to Digital Guardian supporting only the ESR of Firefox versions. If you encounter a problem with Firefox and Verdasys Digital Guardian please have your contact to open Digital Guardian support organizations a support incident with the support of Verdasys for more information on a proposed work around.If you are in an organization with their own COMPUTER service, you should contact your IT Department and ask them to switch you to the version of ESR of Firefox
However, WE cannot give you the solution because Verdasys was not able to give the solution to workaround for Mozilla, since it is only for the customers of the DG.
Verdasys Digital Guardian is a security software, we cannot discuss his duties with someone else then authorized contacts. We can configure around this problem, however, in order to inform customers of this method, they will open a support with the support of Verdasys incident. When an authorized contact opens an incident we provide suggested around work.
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Everytime I open Firefox 29.0.1 I get the screen crash report why
Everytime I open Firefox 29.0.1 I Get the screen crash report I want to restore the tabs, as far as I know that Firefox crashed. This started after I upgraded to Ver 29.0.1
Rather than do a uninstall complete, you can try this:
Create a new Firefox profile
A new profile will be your plugins installed by system (for example, Flash) and extensions (e.g., security suite toolbars), but no themes, other extensions or other customizations. It should also have databases of completely fresh settings and cool a cache folder.
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firefox.exe -P
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Click on the button create a profile. I recommend using the default location suggested, in other words, do not click the button to choose a different folder. Then launch Firefox in the new profile that you have created.
If you browse around, exit, reboot, etc, the problem continues?
When you return to the Profile Manager to return to your normal profile, you might be tempted to use the button to delete the profile. It's a little too easy to accidentally delete your 'real' profile, so I recommend you to resist the temptation. If you don't want to clean up later, I suggest to make a backup of all your profiles first in case something go wrong.
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