13 elements does not start on a Windows 10 PC

I just bought 13 items for use on a PC running Windows 10.  Whenever I try to start the program I get "login required"-when I connect I get ALS which I accept and the window closes without an error message but the application does not start.  Elements of 12 always works without any problem.  Chat is currently closed, so can't get help from Adobe - can anyone using the Forum?  BTW - I tried to uninstall/reinstall and my profile indicates that the license is active.  Thank you, John

Do run as Administrator http://forums.adobe.com/thread/969395 [says again and also to Adobe all emissions] will sometimes fix errors "bizarre."

Tags: Photoshop

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