1700 MXP not respond remote control

Hello

One of my clients has problems with their codec MXP 1700.

It no longer meets the remote control. They tried another remote of an edge 95 MXP that does not work either.

The two remotes work with the decision of edge 95 MXP on batteries or a remote control problem.

The remotes are the two TRC 4.

I checked the deployment guides and admin and it says that the only way you can tell a MXP stops responding to the remote control is to Kiosk mode and select this option. The device is not in Kiosk mode.

I have RMA had the codec. They have received a new and configured it but they have exactly the same problem.

Here, any help would be greatly appreciated as I really don't want to have to do another RMA.

Thank you very much

Luke

Check the following to ensure the functioning of the TRC4 remote:

Control Panel > Menu Settings > KIOSK MODE SETTINGS > ALLOW the USE OF THE remote CONTROL: WE

Control Panel > Menu Settings > KIOSK MODE SETTINGS > KIOSK MODE: OFF

Once you have confirmed that ALLOW USE OF REMOTE CONTROL is enabled, you can use the shortcut key to activate the Menu.

  • Press the phone book 5 times and then press 2.  You should now be able to navigate in the menu of the MXP using the remote control.

You can also increase the remote control IR signal, if necessary.  To access the switching of IR signals, you need to remove the cover of the batteries and batteries (see attached image) on the remote control.

Tags: Cisco Support

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