2 in the same CUCM UCCX

Hello

I develop a customer scenario have two distinct UCCX for 2 separate remote offices in the CUCM even. I have 2 UCCX version 8.5.1.10000 - 37 and 1 cluster CUCM version 8.6.2.20000 - 2.

I have 2 separate axluccx_users, 2 separate rmcm_users, 2 separate jtapi_users, I see everyone in 2 UCCXs servers, but I see not all UCCX 2 officers. Each UCCX can see respective agents.

Each CTI of the respective ports only fed users of applications, devices, etc.

or

The supersivor have another option to change the jurisdiction of the officer without accessing the Web Application of the IPCC, but supervisors need to constantly change the skills of the staff. This customer has any CSQ based skills.

Best regards

Claudio Costa

Hi, Claudio

Each UCCX system displays all users marked with an "Extension of the IPCC" CUCM system, so Supervsiors management skills will see all users and you cannot prevent this.

'Team' and 'competence' configurations are specific to each group, so if you do not allocate users on the other system UCCX to the teams so that they appear not in the app to the supervisor, and you can not 'break' the other (i.e. UCCXB) UCCX defining skills badly on the local (i.e. UCCXA) UCCX - that are defined locally on your cluster.

The pole on the other agents will appears in the filtering historical Client as well.

Aaron

Tags: Cisco Support

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