2410xi Photosmart all in malfunction

When you go to it starts, it goes into his boot procedures but then running continuously and makes a rattling noise.  When the noise stops, the screen has an hourglass on it and you can't use.  Reloading the software, checked updates, done a manual reset, cleaned, etc., with no solutions.  Any suggestions?  Please notify.

OK, I had this problem for a while.  There are some things that may work.

1 turn the printer off, then restart your computer, wait until it starts perfectly, then try to spin again.

2. If above doen't work, (it takes a star shaped screwdriver)

a. lift the lid and you will see two screws on the left side, unscrew them

(b) on the right side to lift the cover which is on the butttons and there will be a small hole under the black buttons and color, press a small screwdriver into the hole and slide the entire Panel toward you, it will slip and you will see a two other screws on the right side, unscrew those.

c. (be careful) lift the top, be careful the glass (put something behind the cover to support) now, here's the problem I found, you must clean the bottom of the glass, be very careful not to damage the Strip on the right side.  After cleaning the glass, take a q-tip and cafefully clean glass mirrors on the part that has the light and moves, you must lift the part slowly and away from you, go to the section and you'll see the glass strips, clean them carefully.  put all back together and it should work.

I think that the scanner is dirty and it doesn't seem to find the part of the white strip to define, then it keeps going backward.  That's what I just did last night and now it works very well (I hope)

Tags: HP Printers

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