4.4 Lightroom crashes on my windows 10
Hello
Recently my LR 4.4 crashes as soon as I start it. This occurs even after I reinstalled Windows 10 (by clearing all user data and applications) and LR on my machine. Help, please!
TIA.
Here is the error message from the Windows Event Viewer:
Journal name: | Application |
Source: | Application error |
Date: | 2016/06/23 18:31:27 |
Event ID: | 1000 |
Task category: (100)
Level: | Error |
Keywords: | Classic |
User: | N/A |
Computer: | HOME / OFFICE DESK- |
Description:
Name of the failing application: lightroom.exe, version: 4.4.0.11, time stamp: 0x514b016c
Name of the failed module: CameraRaw.dll, version: 4.4.0.10, time stamp: 0x514b0134
Exception code: 0xc0000005
Offset: 0x00000000000483ee
ID of the process failing: 0x24c
Start time of application vulnerabilities: 0x01d1cdb81f82678b
The failing application path: C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.4\lightroom.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.4\CameraRaw.dll
Report ID: b140389f-b793-45d0-a14c-7b76eed93197
Faulting full name of the package:
ID of the failed package-parent application:
The event XML:
" < event xmlns =" http://schemas.Microsoft.com/win/2004/08/events/event "> "
<>System
< name of the provider = 'Error of Application' / > | |
< qualifiers EventID = '0' > 1000 < / EventID > | |
< niv.2 > < / level > | |
< task > 100 < / task > | |
< Keywords > 0 x 80000000000000 < / keywords > | |
< TimeCreated SystemTime = "" 2016-06 - 24 T 01: 31:27.000000000Z "/ >" | |
< EventRecordID > 296 < / EventRecordID > | |
Application of < channel > < / Channel > | |
< computer > computer OFFICE-B7C44CU < / computer > | |
< security / > |
< / system >
< EventData >
lightroom.exe < data > < / data > | |
< data > 4.4.0.11 < / data > | |
< data > 514b016c < / data > | |
CameraRaw.dll < data > < / data > | |
< data > 4.4.0.10 < / data > | |
514b 0134 < data > < / data > | |
c0000005 < data > < / data > | |
00000000000483ee < data > < / data > | |
< data > 24 c < / data > | |
< data > 01d1cdb81f82678b < / data > | |
< data > C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.4\lightroom.exe < / data > | |
< data > C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.4\CameraRaw.dll < / data > | |
< data > b140389f-b793-45d0-a14c-7b76eed93197 < / data > | |
< data > | |
< / data > | |
< data > | |
< / data > |
< / EventData >
< / event >
This is the information Page for the Windows Event Viewer:
117354642, 4 the fault type bucket
Event name: APPCRASH
Answer: No available
Cabin ID: 0
Signature of the problem:
P1: lightroom.exe
P2: 4.4.0.11
P3: 514b016c
P4: CameraRaw.dll
P5: 4.4.0.10
P6: 514b 0134
P7: c0000005
P8: 00000000000483ee
P9:
P10:
Attached files:
C:\Users\***\AppData\Local\Temp\WER766F.tmp.WERInternalMetadata.XML
These files are available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_lightroom.exe_d0e7ad3fb670d08b a1f1c7f061a6681827e1b03b_9869a3a1_09d39699
Symbol of the analysis:
Recheck for solution: 0
Report ID: b140389f-b793-45d0-a14c-7b76eed93197
State: 0
Bucket Hashed: 0f52dd66ff6965faeb1530c9a8cc09ca
Hi Akash,
It turned out that the last update Windows 10 from a few nights ago solved the problem. Now, I think the update of Windows 10 a few weeks ago to corrupt some library/driver LR and some other raw editors use. I shot of LR on and off for two days now without any problems. I think that this experience should help me (and probably you) in the future to try to identify the mysterious causes of application failures.
Appreciate your patience to stay with me to try to understand what was going on.
LR
Tags: Photoshop Lightroom
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The event XML:
" < event xmlns =" http://schemas.Microsoft.com/win/2004/08/events/event "> "
<>System
< name of the provider = "Application Hang" / >
< qualifiers EventID = '0' > 1002 < / EventID >
< niv.2 > < / level >
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< Keywords > 0 x 80000000000000 < / keywords >
< TimeCreated SystemTime = "" 2015-12 - 30 T 11: 45:52.000000000Z "/ >"
< EventRecordID > 129510 < / EventRecordID >
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PC-7 < computer > < / computer >
< security / >
< / system >
< EventData >
Lightroom.exe < data > < / data >
< data > 6.3.0.10 < / data >
< data > 16 d 8 < / data >
< data > 01d142ec0a94c1cf < / data >
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< data > C:\Program Files\Adobe\Adobe Lightroom\Lightroom.exe < / data >
< data > da568cad-aeea-11e5-8de6-002522ad304a < / data >
< Binary > 55006E006B006E006F0077006E0000000000 < / binary >
< / EventData >
< / event >
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