4 desire 1015dx: problem with webcam and microphone windows 10

Hi all

I bought a 4 craving and I upgraded to win10, webcam and microphone are not working now, it displays unknown device in Device Manager, I tried to install the drivers for win8 and win7, but it doesn't seem to work, I am trying to downgrade to win7 now, but it seems that I lost the recovery partition I tried to get from HP, but he told me to buy it for $49.99, what kind of support is.

If anyone has a solution for this please help me with this (problem or demotion to windows7 webcam).

Kind regards.

Hello @November12,

Welcome to the HP Forums!

I read your message and understand that the webcam and MIC do not work on your HP Envy Ultrabook 4-1015dx. I have studied the issue and have developed a possible resolution. First of all, please perform a reset. Once this is done, please follow the steps described in these documents:

1. HP PC - Webcam troubleshooting (Windows, 10, 8)

2 HP Notebook PC - test a Webcam using YouCam (Windows 10, 8, 7)

3. HP PCs - troubleshoot microphone (Windows, 10, 8)

If the document does not have you helped to solve the problem, try to restore the BIOS , then check the updates of windows.

Thanks, I look forward to your response with the result.

If this post helped you, feel free to click on the thumbs up!

Tags: Notebooks

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