Pavilion dv6 problem with webcam and microphone

Hello
I have a HP Pavilion dv6-6156ea, which is a little more than a month.  It runs Windows 7 Home Premium.
Today, tried to use the webcam and microphone for the first time, a Skype call, but none of them does not seem to work.
The webcam is not displayed in Device Manager, but the microphone is.
When I opened Cyberlink Youcam, it does not recognize that there is an internal webcam.
What should I do to activate the microphone and the cam?

I followed the link below and follow the instructions.  But the webcam is not displayed in Device Manager.

http://support.HP.com/us-en/document/c02452221

Because is not find the device, I don't know how to update the drivers.

I don't know how to solve the problem with the microphone.  I don't know if these things are likely to be associated.

Any help appreciated

Thank you

Feel a little silly answering myself, but no one responded and I thought it is best to share what I found out.

The webcam was defective, straight out of the box.

And the microphone is connected to these features, but uses a different driver - if your microphone works, it could be a sign that your problem is with the driver for the cam.

I bought the PC world a month ago, so there was although it is very busy.  It was the second faulty webcam in HP they had returned today - most early was a dv7.  There was no problem with replace - they took a glance, considered to be the installation of the drivers on a disc, but when it was not displayed in Device Manager and the microphone works not more, they knew right away.

It really shows control of very poor quality of Hewlett-Packard.  It's a shame that in the first weeks, I was really happy with this model, but realistically, now I know that this is what looks like their QC, when my company needs its next piece I'll go with anything other than HP.

Tags: Notebooks

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