4710 proBook s - Drivelock + motherboard fried = fun

Product: ProBook 4710 s

P/N: NX631EA #BED

Hello world

My laptop recently died (motherboard failure) and I used to use DriveLock on my hard drive. Given that my warranty has expired, and now I have other laptops HP to use, I removed the hard drive and installed on my desktop computer in order to transfer the data I had on this drive.

Problem is Windows cannot read the disc because it is locked. I contacted HP support via chat, but they did not quite help with my problem - I was recommended to use 3rd party tools. I did sam google-ing and download Hiren boot CD in order to unlock the hard drive (I know that my password of course). Then, I ran into a brick wall - password set on disc had was not the same (I used tool MHDD). After more research I discovered that DriveLock calculates the password by using the password I entered in combination with something else (S/N, or something like that I'm not sure).

Is it possible that I can provide HP support with my password, serial number, proof of ownership in order to receive the password with which I could unlock my HARD drive?

Thank you for your time and effort

UPDATE #2
HP support in my country (Croatia) have not responded to my request and it is very professional.

I solved my problem by moving my HDD DriveLock-ed to another HP laptop computer that supports DriveLock (this was also 4xxx series). I removed DriveLock of BIOS on this laptop.

Tags: Notebooks

Similar Questions

  • My motherboard fried on my old computer and I would get my suite adobe on my new computer, how can I do?

    My motherboard fried on my old computer and I would get my suite adobe on my new computer, how can I do?

    Please refer to to other downloads to download the Creative Suite products.

    Hope this will help you.

    Kind regards

    Hervé Khare

  • Pavilion DV7: Motherboard fried

    So, earlier, I garguillo on a Pavilion DV7. It was a good experience, and I loved it. But after that, it just stopped working. When I took my local maintenance shop, they said that the motherboard has been fried.

    I'd love to go back to the game on my DV7, as it was an extreme judgment to my PC now. Is it possible that someone could tell me how much it would cost to get it fixed, or if it is even possible to it have stretched / replaced?

    Thanks a ton!

    Very well. I'll do it when I get home today. Thank you!

  • 4710 proBook manual repair s

    Hi all!

    We have a set of student books 34, model ProBook s 4710 (SKU VC322EA #AK8). Now that the warranty for these computers are expired, is it possible to get a manual of maintenance, preferably in pdf format, so that we can exchange for spare parts and minor repairs ourselves?

    Best regards

    Staffan Emren

    Uppsala Learning Lab

    Uppsala Universitet

    Welcome to the forum.

    No problem. Here is a link to the interview Guide & Service. It is in pdf format.

  • ProBook 4515 s: motherboard

    Hello
    My Probook notebook, 4515 s went AMD VGA. And I would like to replace the motherboard.
    The Mboard number is 585219-001 Rev: 4.21
    If found an other motherboards AMD socket so eBay, but the serial number is different (574505-001 Rev 5:30)
    Can I use it?
    Can I fit? Or just the motherboard exactly the same?

    Sancy1981 wrote:

    Hello
    My Probook notebook, 4515 s went AMD VGA. And I would like to replace the motherboard.
    The Mboard number is 585219-001 Rev: 4.21
    If found an other motherboards AMD socket so eBay, but the serial number is different (574505-001 Rev 5:30)
    Can I use it?
    Can I fit? Or just the motherboard exactly the same?

    Did you look at the pictures of the House and has compared to yours? It is also another faster way to match. And it's the unofficial HP HP support user forum. Otherwise, you will need to find your repair system and in there it will give the list the motherboard that fits in the yourcase.

  • Qosmio G30 - motherboard fried again

    After 9 months, the motherboard is dead, still under warranty so succeeded him.

    Now, another 9 months, is no longer in warranty it is dead again.

    Is there an any hope of little assistance from Toshiba?

    Hello

    That s a sad story :(

    But I think that the Toshiba ASP in your country should be able to help

    If you have a hardware problem with your laptop, you should always contact the local authorized service partner Toshiba.
    Explain the history guys and ask for later handling.

    Unfortunately, but that's all I can suggest

    Good luck

  • Motherboard fried; replaced, but the OEM disks don't reload Windows Vista

    How can I do or what number to call to get reloaded Vista.  I have two computers even.  HP Pavilion a6300f.  Both are about 2 years old and all original.  In November 2009, the motherboard on one of two computers went wrong.  In December, the other motherboard has gone bad.  I bought a new motherboard for the first and reloaded all the original hard disk, fan, CPU etc. etc.  Tried to use the OEM recovery disk, but he would not allow it.  I would like to be able to challenge the two machines, re - install windows vista and then move to W7 to correspond with my new computer... but I can't get Vista to recharge.

    Any ideas on who to call at Microsoft?  It seems to me that I should be able to reinstall Vista and then do what I want to do.

    It's nothing to do with Microsoft.

    You use HP recovery media.

    You will need to contact them about problems with their recovery media.

    You have changed the motherboard and their OEM recovery disks include drivers for the motherboard of origin for your model computers.

    Contact HP:

    http://welcome.HP.com/country/us/en/contact_us.html

    See you soon.

    Mick Murphy - Microsoft partner

  • ProBook 4710 s memory

    Hello! I want to install 4 GB DDR3memory to my 4710 probook s, going to work, or I can use only DDR2?

    Hello:

    Different speeds of memory (DDR, DDR2, DDR3) are all incompatible with each other. They run at different voltages.

    To prevent us from frying our motherboards, they even cut the notches in the modules of memory in different places, so it is physically impossible to install a DDR3 module in a slot of DDR2 memory.

    It goes the same for desktop computers.

    Paul

  • 4710 s: 4710 s 10 Windows drivers

    It seems that HP has not released drivers for the s 4710 ProBook Notebook PC (Energy Star), discovered that after several attempts to upgrade failed (with no idea as to why) and 4 hours on the phone with MS support, HP is intending to release the pilots or are we stuck with not taking the free update?

    @Jimbulls

    It seems that you did not check to see if your laptop was ready or tested for the upgrade of the W10.

    http://WWW8.HP.com/us/en/ads/Windows10/upgrade.html

    HP goes out drivers when Intel, Broadcom, Nvidia, Realtek, Microsoft and others to release them.

    REO

  • XP Home OEM locked fixation after replacing the motherboard

    I am repairing a HP Pavilion with XP home SP3 locked to the motherboard fried as a favor to a friend.  My friend insists on XP and wants / needs to preserve installed programs & data on the disk (which is always good when tested elsewhere).  He has some company reprogramming s/w radio, which only works on XP.  We know that it will buy a commercial version.  I can't find what really works, said http://support.microsoft.com/kb/292607 that it can be upgraded to XP Pro (that he would) but which covers only SP1.  My proposed seller says House cannot be upgraded to Pro without a complete reinstallation and did not oem home home retail.  XP Mode under W7 pro is not an option, if the serial port-> time of radio is not quite right, expensive business radios becomes expensive bricks and it will not run the risk as it will be with XP on new MB/CPU.  There current image backups, but they are always blocked, of course.  The drive passes the test of the provider (in another machine, of course).

    Can XP Home SP3 OEM evolve into XP Pro SP3 without a reinstall (i.e. reformatting & install)?  Can XP Home SP3 OEM be 'upgraded' to XP Home SP3 detail without having to reinstall?  Is there a better way (with XP) to solve this problem?

    Thank you!

    Final result: after the installation of the new motherboard, the installation of XP Pro SP3 retail disc does not recognize the installed XP home SP3, said that he was not an operating system on the partition and did not offer an option to upgrade.  The software provider was right, and the article cited above wrong, at least for SP3-> SP3 on this particular configuration.

    Then, I started from the original hard disk and attempted an activation of the phone, which didn't.  The robovoice said of trying to update the license key, that I made using one on the COA, then try activation phone even once.

    It worked.  There are more drivers to dl and install, but the box still works with a new MB and dual core CPU without a reinstall or OS update.

    So despite all the stories about tattooed motherboards and cannot reactivate XP if they are replaced, the real recovery was relatively simple.

  • Satellite A300-1OM webcam failure

    A week ago the notebook above had a motherboard (fried component) failure while I was on Skype with my webcam in use. A technician managed to fix the motherboard and the laptop is now fully operational with the exception of my built-in webcam which are more detectable by the computer.

    The technician suggested that he may have forgotten to cut the cable of the webcam in his motherboard slot when put the laptop back together. Since I'm capable of dismantling of the majority of my laptop, I want to check it myself to save time two round-trip to the store of the computer again. Does anyone know where I should look in Notepad (illustrations would be great) to check the connection of the webcam with the rest of the computer?

    If not, would it be possible that my webcam broke during the original motherboard failure since it was used during the failure of my motherboard? I also checked for drivers to update on the toshiba site, but could not find one for my laptop for Windows 7 64 bit.

    Note, I got Windows 7 64-bit before the crash so I don't think that this is a software problem as for many other Webcam A300 problems posted on this forum.

    Thanks for reading, I hope you can help!

    > Does anyone know where I should look in Notepad (illustrations would be great) to check the connection of the webcam with the rest of the computer?

    Because the webcam is a part of the cover frame and all the cables would be placed behind the plastic cover, you need to remove the cover to access the cables but don t ask me for more details because I m A300 not owner but only the U400 which is equipped with this webcam too

    However, in your case I would risk any damage to laptop, which can happen due to bad disassembly!
    It is perhaps best to s to make a short trip to the service.

    > If not, would it be possible that my webcam broke during the original motherboard failure since it was used during the failure of my motherboard?
    It is also possible, but in this case, the technician who replaced the motherboard should be responsible for this

  • Dissatisfied (e) with the support of Toshiba due to dead pixel

    Poetential beware buyers of Toshiba products. Toshiba offers very little support. All they do is try to weasel out of warranty repairs. After owning 14 computers laptop toshiba, for me and my company, I will never spend another dollar with Toshiba.

    I have a custom P750. 10 days after receiving it, the motherboard fried. Instead of offering me a replacement unit, I had to wait several days for a box, mail it to the wide, wait for repairs and wait that they to return. I could not drop off at the local Toshiba repair shop. In fact, I could, but if I did, I would be responsible for the cost of repairs. I've no idea what logic there is for this, but there you go. After this test of three weeks, I finally got my machine.

    Fast forward to this weekend. A pixel is grilled on my screen. My warranty is in 2 weeks. So to start the repair process. I'm amazed when the Lady informs me that Toshiba will not fix it. She says "we don't set the screens I have only pixel dead" and "a pixel does not affect the performance of the machine. Well forgive me, but of course it affects me looking at a black dot on my screen 24/7. I ask to speak to a supervisor, she put me on hold, comes back and tells me that she spoke with a "level 2 technician" who informed her that they wouldn't fix a screen with a pixel died. Again, I ask to speak to a supervisor, so she tells me that I will return a call.

    An hour later, I get a call back from a "supervisor" who tells me that they will not set a screen with a dead pixel. I'm trying to explain to him, that pixel is the defective screen, and I want to fix under warranty. If I sell this machine, and someone asks me "Is there dead pixels?", I have to say Yes and lose money in the process. He still tells me "we don't set the screens for a pixel dead." While I try to explain which guarantees one is, he cuts me and told me he spoke with someone, and they determined that pixel is the result of physical damage and therefore not covered at all. ?!?!?

    Hi Poman

    You know it's not easy to say anything on this subject because you're crazy enough now and I don t know if we discuss your problems on reasonable means.
    I understand you and I think that I wouldn't be happy when my dear P500 Satellite had too dead pixel. As you already say it is very annoying to see it 24/7 on the screen.

    Anyway, as you probably know support must follow certain rules and it's very sad if you have contacts with eager people. Please don t understand me wrong but perhaps your behavior on the phone was quite aggressive and on the other side people were completely non-professional.

    In any case, this dead pixel problem is defined and how it works, you will find on the document from Toshiba:
    http://APS2.toshiba-tro.de/KB0/TSB9502LZ0000R02.htm

    Below, you can find info on the other hand secured claim.

    For 10 years I use Toshiba notebooks only and I can't tell how it works with other manufacturers but I n t think Sony or Samsung will give you new notebook due to pixel of a death. Maybe I'm wrong, but I don t think so.

    Bye and good luck

  • Should I update the Bios of July on my 4525 s who has Windows 10

    Thank you in advance!

    AMD?

    http://www.eBay.com/ITM/HP-ProBook-4525S-AMD-motherboard-613211-001-48-4GJ02-011-/361097641995?PT=motherboards&hash=item541318c00b

  • remove the hard drive, y510

    The motherboard fried on my y510 so I would like to remove the hard drive and retrieve things from him. I took off the panels and finds the hard drive, now how do I take it out without damaging anything? There is a tab that comes out of it, I should just pull that? I have never removed a front laptop hdd. Can someone help me pls? Here is a picture I took of it: http://i297.photobucket.com/albums/mm209/lilballer000/blah/IMAG0121-Copy.jpg

    Should slide one way or the other, (right on the photo)
    Use the tab to pull and lift.
    Four screws that keep the reader and the caddy also.

  • Can I remove my copy of my 3800 dead Vista and install it on my 350e?

    software?

    OK im on xp on a hp Pavilion 350th and now everything suddenly I got videos saying: I need vista and I got a 3800, but has a motherboard fried is there a way I can get vista off the 3800 or get vista generally have to pay for that?

    Hello

    Step 1:

    If you use retail Windows Vista operating system, I suggest you send the link for the Windows Vista installation.

    http://Windows.Microsoft.com/en-us/Windows-Vista/installing-and-reinstalling-Windows-Vista

    Step 2:

    You can check the link to activate the installed Windows Vista operating system:

    http://support.Microsoft.com/kb/940315

    If you use an OEM (Original Equipment Manufacturer) product, you will not be able to use the version of the Windows Vista operating system that is located on 3800.

Maybe you are looking for