5520 power problems on and offline printer.

Run PC - Windows 7 64 bit (all updates installed) or Ubuntu 12.04 LTS (not all updates installed). Photosmart HP 5520. Router Belgacom B - Box (latest updates installed). Norton 360 anti-virus (all updates installed).

Two problems:

  1. The printer is a problem to turn on.
  2. Guard printer goes offline (using Windows 7).

Problem 1 - printer sometimes does not respond to the power button 'on '. The solution seems to be to remove the power cord from the wall outlet for a few seconds and then reconnect the power cord. The printer then starts up, but it is a necessary power reset (remove the power cord from the power outlet while the printer is enabled) to stop the continuous problem.

Problem 2 - printer keeps going offline when connected via Wi - Fi and is a serious problem. I carefully studied the messages of the forum on this subject and tried all solutions without success. I have all the latest HP software and install the drivers, and I reinstalled the software twice. I have disabled the firewall on the router and Norton 360 with no improvement. The printer Wi - Fi 'print info' print page reports that there are no problem. HP print and Scan Doctor points out that "all out very well with your product", but print test page does not work as the printer is offline. "The wireless network test results" print page also reports that there is no problem.

The only way I can get to print is by disabling the WiFi of the control panel of the printer and then turn it back on but it works for a few minutes before the printer is reported to be offline when I want to print additional pages.

The functions of the printer correctly when I boot Ubuntu instead of Windows on the PC.  This seems to suggest that the problem is not with the router or printer.

There is clearly a problem of settings in the PC or software, and in view of the large number of other messages from people reporting the same problem on the HP forums and other forums, so it is surprising that HP took no steps to correct the situation.

Thank you very much for any help received.

I am pleased to say that the printer offline problem has been resolved.

A big thank you to those who helped.

Michael0369

Tags: HP Printers

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