5660/8610: HP utility

Similar Questions

• Envy 5660: HP Envy 5660 Install/HP Utility/This device not supported

  I am trying to install a printer Envy 5660 on my MacBook Pro and I get to the part that says that the HP installation wizard appears automatically after the closure of the facility. I have the GET an error message saying "the device is not supported. Update of the HP utility or use other software HP which aims to support this device can solve the problem. "Where should I go from here?

  Hi @sul824,

  I see you are having problems installing the printer on Yosemite. I want to help you.

  Yosemite drivers are installed by the Apple updates, drivers online are available only up to 10.9.

  Connect the printer to the Mac through a USB connection and run updates Apple.

  Run the printer Wireless Setup Assistant, and then add the new network printer in the printers and Scanners.

  If you appreciate my efforts, please click on the "Thumbs up" button below.
  If there is anything else I can help you, let me know. Thank you.

• HP OfficeJet Pro 8610: Impossible to activate the scan of the computer, complete the installation of the utility

  I'm not able to activate the analysis of my desktop computer or my laptop. I pedaled power the router, printer and computers, ran disk utility and repair permissions, I uninstalled the printer and reinstalled. I received a message that the installation of the HP Officejet Pro 8610 has been completed successfully, but when he goes then HP utility-Setup-HP Officejet Pro 8610, happens to alerts from HP and I get the error message: "a critical error has occurred. Please restart the application, and then try again ' and I am unable to continue. Download and open HP Easy Start are successful but he opens the HP utility at the end and I get the same message once it arrives to alerts from HP.

  Opening to the high HP utility-HP Officejet Pro 8610 and clicking on scan settings, Scan of the computer initially appears without the box checked to activate this function and the error message: "the computer Scan is disabled. You can always start the scanning of your computer software analysis - for example, HP scanning "." Click on the button to activate the Scan of the computer generates this error message: "error of Communication. Unable to communicate with the device. Check the cables and the connection parameters. If the problem persists, try restarting your computer and the HP device "."

  In the window of the printer, press Scan and the Scan of the computer selection produces the error message: "not found computer. Scanning software HP is required for this feature. If installed, open the HP utility and under settings of scanning, select scan to computer and enable "."

  I tried everything suggested, and what I found online to try.  I'm missing something or not doing something correctly?

  Thanks for any help!

  Hi @3star8,.

  Welcome to the Forums of HP Support! I read your post and see that you are unable to activate the computer option via the software scan. I would like to help you today. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  I think that the procedure described in this post, will help solve this problem. Here is the link: Re: impossible to activate the Scan.

  This is the URL of your drivers, e-all-in-one-HP Officejet Pro printer 8610 series full feature software and drivers.

  Please let me know the result and if there is anything else I can help you. Thank you.

• OfficeJet Pro 8610: HP scanning utility

  Installed the software for my new HP Officejet Pro 8610. The utility will not open and run, so I can't use webprint or scanner. Have a work-around?

  Hello

  First of all, don't forget to run the software update as follows:

  Click on the Apple icon, then select about this Mac.
  Click software update, and then click the Store from the top of the indicated window menu and click on reload the Page.

  Don't forget to install any update HP or Apple.

  Then install the HP Easy Scan from the Mac App Store application, it will be installed in the Applications folder:

  https://iTunes.Apple.com/us/app/HP-easy-scan/id967004861?MT=12

  You can scan using HP Easy Scan?

• HP Envy 5660: Envy 5660 - No Wi - Fi Direct menu option...?

  Hi all

  I am helping my daughter with the installation of the printer and want to activate the Wi-Fi direct option. All the literature says this option is available on the Envy 5660 printer but I can't seem to locate. The only Wi - Fi option is to connect to an existing network.

  What Miss me?

  Thank you!

  Solved my problem. The instructions I've seen showed a Wi - Fi Direct connection as a topic in the network configuration.  My printer has an icon in the main menu. Maybe an updatedversion of utility software.

• Office Jet Pro 8610: El Capitan problem - error =-19 unsupported color space

  Q: problem for you to connect to HP Office Jet Pro 8610

  Apple - iMac 21.5 "®-Intel Core i5 (1.6 GHz) - memory of 8 GB - 1 TB hard"

  El Capitan
  
  Printer: HP OfficeJet Pro 8610
  
  Help my printer set-up of mother-in-law to his new iMac. Wi - Fi connection; It will display the page of 'test' for the HP Mac utility. Printing from an application (Mail, etc.) results in "unsupported Colorspace = - 19" error.
  
  I uninstalled and ran disk first aid and re-connected. I deleted Printers/Scanners and added in. Various combinations of the above steps with re - starts between the two. Am already balding, can't afford to get out more. Any advice greatly appreciated.

  Well, to refine the question, you have a blue flashing or a solid blue light on the printer?

• HP Officejet Pro e-all-in-8610: scan to email

  I got my printer put in place so that I could scan something to my personal e-mail but my password recently changed on my email account, so it is no longer lt me scan.  When I try it says the password is incorrect, but I can't understand how to change the password in the printer so that it can connect again.  Help please!

  Spoiler (Highlight to read)

   

   

  Hi @lmdant02,

  Thank you for joining the HP Forums!

  I understand that you can't replace your password with your HP Officejet pro 8610 e-mail scan and I am happy to help you!

  Use the built-in webserver (EWS) to set up scan to email.

  NOTE:

  During the process of setting up profile, you may be prompted for the name of the SMTP server, SMTP port number or authentication information. You can contact the electronic/Internet mail service provider or system administrator to get the information. SMTP server names and the names of ports are usually easy to find by doing a search on the Internet. For example, to use terms like 'the gmail smtp server name' or 'the yahoo smtp server name' research.

  1. In the Dock, click HP utility.

     • If the HP utility is not on the dock, follow these steps:

       1. Double-click your hard drive.

       2. On the left, select Applications.

       3. Double-click the HP folder.

       4. Double-click the HP utility.

  2. Click Scan to E-mail, and then click on Start scan to E-Mail Setup. The integrated Web server opens in a new window.

     NOTE:

     If you get a message saying "Safari cannot verify the identity of the site", click on continue.

  3. Click the scanning tab, and then click Scan to E-mail Setup.

  4. Click outgoing e-mail profile.

  5. Click new and then enter your email address.

  6. Enter a name to display the control panel of the printer to identify the profile of this email.

  7. Enter or confirm the appropriate SMTP server and SMTP port information.

  8. If you usually have to enter a user name and password to connect to your e-mail account, enter this information in the fields of electronic authentication.

  9. Click Next.

  10. If you wish, enter a PIN to restrict access to this e-mail security profile.

  Source: analysis of the Panel (computer, email, MEMORY or network folder).

  If it helps, please consider clicking on "accept as a solution." And, please click the thumbs up icon. The two icons are below this post.

  I hope this information helps!

• Cannot scan with the new printer HP Envy 5660 using Mac running iOS 10.10 Yosemite

  You just bought a new HP Envy of 5660.  Has been guaranteed by the sales staff, it was totally compatible with Mac Yosemite.  It is not the case.  The CD supplied with the printer software is not functional with Yosemite.

  I did research online and you have the printer to print wireless, printing from my iPhone and copy.  Not sure how I did TI-trial and error and 2 hours of time!

  I can't scan.  HP Web site says that their software must be installed, etc, etc, and then use the HP utility function.   Can't do because the CD is not compatible.

  Any suggestions?  I don't want really worries the printer back to Amazon.  I called HP and they said I can't talk to their Tech Department., but that's all.  Appreciate any help.  I'm not a true geek.

  Hello MB90266,

  Welcome to the HP Forums.

  I see that you have a problem with finding drivers and software for the Yosemite on Mac OS.

  I did some research for us and I found the driver/software package that the we have need.  Please click on the following link for the HP ENVY 5660 e-All-in-One Printer full feature software and drivers - Mac OS X v10.7, v10.8 v10.9 Series.

  Please email me if you have any questions or if you have any other questions.

  See you soon,.

• OfficeJet 8610: Trouble with sweep Officejet 8610

  I set up my officejet 8610, installed the disc is it came with. I'm trying to scan a doc on my Mac. It gives me a message failure scan noting that it could be the connection to the computer (which is not the case), scan app on mac is in use (I don't think), OCR app is not installed on the mac (what is this?). I don't know where to start. Please notify. Thank you.

  Hello @Robert34!

  Thanks for posting on the HP Forums!

  I would be happy to provide assistance about scanning with your Officejet 8610 to the Mac computer.  Software OCR stands for optical character recognition.  It's text-recognition software in a scanned image, so you can change it.  Unfortunately, it is not available for the Mac, but it should not prevent you from being able to scan.

  I recommend that you check the HP on the Mac utility to see if the scan of the computer is turned on.  To open HP utility go in your application and click on the Hewlett-Packard folder.  In the Hewlett-Packard folder, you should be able open HP utility.  Once you have the HP utility open click on Manage scan of the computer to see if it is enabled.

  If you are unable to scan, then I recommend using the Image Capture to scan.  Image capture is also located in the folder of the Application on your Mac.  You can also locate it by typing Image Capture in the spotlight (magnifying glass) in the upper right corner of the Mac.  Image capture to start the analysis of the Mac.  It has more options and settings for scanning and saving.

  Once you are in the Image Capture, select your scanner on the left side of the window.  It can be located under shared.  Once the scanner is selected, you should be able to change all settings on the right side before you click scan.  Below is a screenshot of what picture Capture looks like and all available parameters.  If you have not any settings that you should be able to click on show details at the bottom of the window.

  

  If please, after back and let me know if this worked for you!

• OfficeJet Pro scan 8610: 8610 computer software not found

  Hi - I have a fairly new Officejet Pro 8610 and it uses a wireless network with a MacBook Pro. Wireless printing function works perfectly; and, as a first step, the it function analysis did too. Without apparent reason, has now ceased to work, and every time I try to activate using the HP app, I get an error message indicating that the required software/driver is not found on the computer. However, I re-downloaded and installed the driver full value several times on the site of HP (no effect). The computer always communicate perfectly with the printer, and I'm able to activate the scan through the Mac system preferences function.

  Any help gratefully received...

  Hey @pleigh20,

  Welcome to the HP forums!

  I see that you have problems with your Officejet Pro 8610 scanning your Mac 10.9. I can help you with that.

  Given that you have a problem scanning I want to make sure that the printer is plugged directly into a wall outlet and not a surge protector. Once this is done, we will do everything that follows.

  1. On your Mac, go to Applications.
  2. Open your Hewlett-Packard folder.
  3. Run Uninstall HP if it is present.
  4. Go to Applications and utilities.
  5. Open disk utility.
  6. Click "Macintosh HD" on the left.
  7. Click on verify disk permissions. It will take about ten minutes.
  8. Click on repair disk permissions. It will take about ten minutes.
  9. Restart your Mac.
  10. Go to your Apple icon and the software updates. Download the updates that are found.
  11. Download and run the HP Installer (if you need the link you can click here).
  12. Try scanning.

  I would like to know if it works for you. If it's not please let me know what happened and I will be able to help you further. Even if it solves all please let know clicking on accept as Solution below my post.

  I hope this helps and I hope you have a great weekend!

• OfficeJet Pro 8610: driver installation fails with an error on hpvyt13.inf persistent 1627

  The printer driver installation fails with:

  Setup error

  Call to DrierPackageINstall returned error 1627 for package
  "C:\Program HP HP Officejet Pro 8610\DriverStore\Yeti\hpvyt13.inf"

  Tried to install base drivers and a full suite as a user and administrator. Also tried a clean boot (close unnecessary services and restart). I went to look for the file in question, but it does not appear to exist (there is no HP directory in Program Files).

  Hello

  This can happen for several reasons, most common duration to a problem with the registry permissions.

  I would suggest trying the following tool, it is a 3rd party utility that analyze and repair registry permissions, and so you can use it at your own risk (I used it several times without any problems):

  http://www.MajorGeeks.com/mg/getMirror/tweaking_com_reset_registry_permissions, 1.html

  Click the Start button and let a few minutes (it may take some time, about 5-10 minutes), the journal stated: "" once it ends.

  Then try to reinstall the HP software and check for the difference.

  If the same continues I suggest contacting HP sopport to continue such troubleshooting.

  You can find the detais contact for your region below:

  http://WWW8.HP.com/us/en/contact-HP/WW-contact-us.html

  Hope that helps,

  Shlomi

• Office Jet 8610 all-in-one: fax does not install

  Can someone help me please?   I have printer uninstalled somehow the 'fax' when I was on the move. I set the printer to the top, even re downloaded the driver for Mac Os X. I "added" a new printer, but it still does not show the 'fax' option when I hit 'print' as before. And the 'fax' does not appear in my list of printers.  I could use some help.  Thank you in advance. Gigi

  Hello @GGSA!

  Thanks for posting on the HP Forums!

  I would be happy to provide you with some suggestions that can help solve the problem!  There may be a slight problem with the software.  I know that you have reinstalled the drivers, but I suggest you uninstall the HP software. Once the software uninstalled I recommended to perform a "repair disk permissions" on your Mac. A repair disk permissions is a utility built into the operating system Mac designed to detect and resolve problems or errors. After that permission to repair disc is finished, reboot your Mac computer and re-install the software.

  To uninstall the software HP click here: uninstall the HP software

  To perform a repair authorization disk click here: repair disk permissions

  To download the HP software, click here: Officejet 8610 software and driver

  After the installation I recommend that you check the software updates on the Mac. To search for software updates, click the icon "Apple" to the left and click on the "app store". In the app store, you can click on the "updates" at the top of the window. Updates install and Hp or a printer. After the update, you must restart the computer.

  If please, after back and let me know if this worked for you!

• OfficeJet pro 8610: envelopes print Officejet Pro 8610 MS Word on MacBook Pro

  I have Officejet 8610 Pro which does not print envelopes envelopes in MS Word. All white poster print preview. I played with the settings as much as I can find. Yesterday, technical support to print from pdf, but today it is not still do.

  Hello @gmint,

  Welcome to the Forums of HP Support!

  I understand that you are having problems when printing envelopes by MS Word on your computer Mac OS X 10.10 to your HP Officejet Pro 8610 e-all-in-one printer. I would like to help you today with this printing problem. Now, if you are aware, printers print only what they are just "said" to print through the preview window before printing. If the preview window before printing empty poster under the program that you are printing since the printer is "said" to print a blank document. Therefore, your printing problem may lie with a program problem or a conflict of printing on the computer itself. In saying that, I'll run ensure you through some steps of troubleshooting for you that your HP Officejet printer driver is installed and used correctly on the Mac. I also have perform you some troubleshooting on the computer itself. Can I please you follow the steps below.

  Step 1: Resetting the printing system:

  To begin, I will have you reset the printing system on your Mac because it is important that we have a pleasure to work with for troubleshooting clean slate. Please click herefor instructions on how to perform the reset. When the site opens, follow the steps under "Reset printing in OS X Lion system." This Reset deletes each printer on your Mac. However, it does not uninstall printers. Therefore, if use you other printers on the Mac, once the reset is complete simply make sure printers are attached via a USB cable or connected network and (+) add hide them po do add not your HP Officejet back in right now.

  Once the reset is complete, proceed to the next step.

  Step 2: Uninstall the drivers and software:

  Please click here to find out how to properly uninstall your printer. Once the site opens select the drop down menu 'Mac OS X v10.6, OS X v10.7, OS X v10.8 and OS X v10.9' and follow the steps to complete uninstallation.

  Once the uninstall is complete, please continue on.

  Step 3: Check and repair your Mac disk permissions:

  1. Open Macintosh HD and go to Applications
  2. Go to the Utilities folder
  3. Open disk utility
  4. Select the hard disk volume, you use (usually on the left)
  5. Select verify disk permissions
  6. Once this process is complete, select repair disk permissions

  Step 4: Check the Apple updates: 

  1. Go to the Apple
  2. Select System Preferences
  3. Select software update
  4. Click update now
  5. Install your available updates
  6. Computer restart

  Step 5: Reinstall your software and drivers: 

  1. Please click here to download the latest drivers for your HP Officejet

  2. when the download is complete, please follow the guests on the screen to reinstall your printer

  3. Once your HP Officejet is successfully installed I'll ask you to verify the driver that is used to ensure that the complete functionality of HP Officejet driver is used and not the generic driver Apple Airprint. To check the driver please click Apple menu, then click on System Preferences.

  4. click on Print & Scan and then check if the name of your printer appears in the printer list.

  5. click on the name of your printer, click the sign minus (), then remove the printer.

  6. click on the plus sign (), click Add a printer or a Scanner, click the name of your printer

  7. click on the area of use or with the help of Print and then select the name of your printer on the shortcut menu. Ensure that the Officejet driver is selected and not the Airprint

  

  8. click Add to add the printer to the list.

  Now that the correct driver is added to please try to print an envelope or a PDF file again to check if the problem has been resolved.

  Please reply to this message with the result of your troubleshooting. I look forward to hear from you!

• Want 5660: Software HP "patches" changed my setup without warning or explanation

  All trying to solve a problem with my printer series HO want 5660, I ran the HP Print application and doctor Scan and him allowed to update my software.

  The behavior of the application behind my icon 'Series HP Envy 5660' is now different.

  Prior to the update of the software, this icon has launched an application that allowed my to manage my printer, doing things like checking ink levels, check the settings and much more.
  After the update of the software, this icon only of the choice to connect a new printer, reconfigure the wireless settings, or add more software.

  I have experienced and fixed me my problem.

  The problem occurred when I ran printing HP and doctor Scan. This 'well designed' software, announced it was changing the configuration of my port. HE DID NOT IDENTIFY WHICH CHANGED, GIVE THE USER THE POSSIBILITY TO ACCEPT THE CHANGE, OR AN OPTION FOR HER. I certainly will not use the utility again and am unlikely to buy another HP product because of bad software.

  Anyway, I solved the problem by removing the printer that has been automatically added to the configuration of my little time after that I configured the printer. and reconfigure the printer that I added manually to use a standard TCP/IP printer port.

  The printer automatically added himself moments later. «The printer is called: "HPCE5020", which is a "printer web services", configured to use port "TH4AL680Q7064T", desctibed as the re-discovery of HP network port monitor»

  E series icon HP Envy 5660 now opens the HP printer Assistant, as it should.

• printing problem 8610

  New all-in-one printer of 8610 resize adjust to page and custom resizing does not work.  Output is identical to what is scanned.  Drivers and software are up to date.  Troubleshooting utility has been run and is no problem.

  Problem solved by yourself.  I was upgrading the original on the wrong corner of the cylinder.   DUH!