7.0 to 7.1 blackBerry Smartphones OS update problems

Similar Questions

• Desktop of blackBerry Smartphones software update problem

  I have a Torch 9800 and the Desktop Software 6.0 Bundle 2949 version.

  I got a message suggesting that I upgraded to 7.0.0.59 (Bundle 60). However, as soon as the download update is finished, I get the following message

  "Winzip Self Extractor - could not create c\users\owners\app data\RIM - unzip operation cancelled."

  The desktop software will recognize is no longer my phone and cannot synchronize.

  Any suggestions what to do next?

  Thank you very much

  At any time a phone is not recognized by the BlackBerry Desktop Software, I recommend watching this article:

  http://www.BlackBerry.com/BTSC/KB10144

  See if that helps you.

• BlackBerry Smartphones Software Update problems.

  I upgraded the OS on my 8800 in v. 4.5 so that I could use BB Messenger.  But once the upgrade of the software, that I'm having this problem with my BB when I leave it idle for a few minutes, the screen goes white, and I get the hourglass turns again and again and it just restarted my BB.  And this will be repeated continually repeated.  If I use my BB, it does not go to white screen and restarts.  Not sure what the problem is.

  Now when I push the lock button on the side, he instead goes to the Push to Talk application.  Y at - it somewhere where I can put the lock back button to lock?

  This update has been a headache, and Messenger of BB not worth all these problems if I can not fix them.  Anyone know how to fix?  Or should I just go back to a lower version, if I can still do it.

  Thanks for any help.

  I don't know why I didn't do this earlier, but mention you the media card reminded me...

  Follow these steps:

  Read this on how to correct the media card (courtesy of John Clark, a different expertise here in the Forum):

  1. remove the card multimedia unit and put it in a card reader. This makes the rest of the process much faster. However, you can do it with the card in the camera.

  2 copy all the contents of the card on your PC.

  3. replace the card in the camera and go to Options > Media Card > Menu button > card. You wipe the card and reformat. (if using a card reader to remove the card and put it back in the drive).

  4. now copy backup ONLY in the media to the device. Don't copy back all the 'BBthumbs.dat' files or all system files. I went through the entire folder and delete all .dat files before copying the content of the music folder and the folders of photos to the device. The device will re-create these files. Also, I is not copy folder "current music" but rather just copied content and pasted into the folder \Blackberry\music of the card. Do this for each folder.

  5. Once finished put the card in the camera, and then try again the media App. He must walk to the music. If you have a lot of music can take 5-10 minutes. When scanning, you can open the music application and you should be able to see the songs move in the list when the device will navigate

  If after the transfer of all your files back, you still get a stuck scanning bar or device restarts so you have a file in conflict on the map. I saw video files to do this, but it could be a music file too or (less likely) an image file. Remove all the files you transferred and see if restarting to stop him. Then add each file one at a time to see if you can narrow the file which is the cause. When you have found the folder, and then you can refine to a particular file.

• BlackBerry Smartphones Software Update problem

  My wife has a 8310 used to be connected to its corporate enterprise server.  She is no longer with the company.  We had his service changed to ATT normal blackberry internet service.  When we tried to update its software online, we got the message that it could not update due to the fact that it was linked to a corporate server.  What do we have to do to reconfigure his device works as a standard service on 8310 normal?  Thank you.

  Welcome to the boards tkincer. Seems that the device still has a policy on this. Check by going to Options | Security options | General settings. In "IT policy name" see if you have anything that is listed. If you do then that means the political former employer are still on the phone. There is a way to remove it, but in doing so, all data will be erased from the device. If the device was already cleared, then you can just pass by following the steps in the link below. If you want to save the data on the phone first, you can use the Desktop to backup and restore functionality. After the device is erased so you can restore data back on your phone

  How to remove political

  http://www.BlackBerryFAQ.com/index.php/Remove_IT_Policy

• BlackBerry Smartphones POST UPDATE PROBLEM: calendar data saved in the file "pi". WTF? Help!

  Hi people.  Upgrading wireless was excrutiatingly long. I cancelled it and the update via the Fund Manager was less than 9 minutes.  However... None of my calendar items were restored.  The system says that they were saved in a "PI" file in my documents.

  How to restore these data?

  Connect your phone to the PC, open DM and go to backup/restore then restore and navigate to the My Documents folder and find the file named .ipd LoaderBackup-(2009-05-31), must then restore your data, but I do not know if your third-party applications will be restored.

• BlackBerry Smartphones Software update problem with new tour

  I got my wife a tour yesterday. When I connected it to my laptop to add music, it says that there is a software update (OS 4.7 and other files). So I updated the device (took about 45 minutes or more). Then I clickd'autant Media Manager to see, I had not installed it yet (I use Media Sync with my Storm). So I installed Media Manager and said to reboot my PC. So I restart and reload the desktop software and low, and here I thought I should do the exact same device update that I had done a few hours ago!

  The unit works fine as far as I can tell. Would it be a bug in the desktop software? A glitch in the OS device? Or should I re - update the tour just to be sure (where he actually has not worked right the first time)?

  If you need more info, let me know what you need.

  OK, well... Sorry, the operating system is not updated. The Tour launched with OS.40 and, last week, Verizon started pushing notificiatons for update of Os.53, so what is updated to the device, the operating system was NOT.

  so... my recommendation - do a full backup in the first place with the Director of office and then allow the upgrade of operating system continue.

• Update blackBerry Smartphones 'Personal data' problem then 7.1.0 Bundle 1149

  Hello

  Whenever I go to download the update of the software ' 7.1.0 Bundle 1149' it comes up with an error at the end by saying that I need to remove "21.4 MB of personal data", so I wonder about what exactly is 'personal data', so I can take advantage of the new update of the system...

  I'd appreciate it if someone could return as soon as POSSIBLE, thank you.

  (Credit JSanders)

  There are two methods for recovering for you to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• Phone smart BlackBerry Smartphones had a problem connecting to the server - 8520 new message

  No emails received from a few days ago. I tried to configure the wizard's original e-mail accounts and got the message appears on the header of the message. Have you tried restarting pop battery without success. Also, during another attempt to implement email message "your connection to the mobile network is turned on, but you are not in a wireless coverage area. came. Subsequent attempts gave me the message "device had a problem..." ». Checked my wireless connections and everything is nice and connected. Messenger of Blackberry etc. everything works fine. Phone worked fine until a few days - ideas please.

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• Software of blackBerry Smartphones - frozen update

  Hello

  I use the 9860 Torch on Vodafone

  Last night I downloaded the software update (sorry don't remember what version) wireless and now uses the software update.

  It is stuck/frozen on the screen "Backing Up Your Data", it happened to RSS Social 0% and overall backup process 9% and has been like this for more than 1.5hours (now 4.5)

  Does anyone have advice for what to do, I looked for this problem and found answers but I am at a loss, as if they refer to my question, so some direct advice would be much appreciated.

  have you tried to remove the battery and put it again but it always freezes at the same point

  Thank you

  Hello and welcome to the community!

  (Credit JSanders)

  There are two methods for recovering for you to try:

  Method 1:

  • Open the Blackberry Desktop Software and connect your device to your PC with the USB OEM cable and without inserting the battery.
  • You will get three options: try again, update or cancel; Click Refresh.
  • Once, it is at the stage of initialization of 'pocket', insert the battery.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second method:

  • Start your BlackBerry in safe mode. KB17877 How to start a smartphone BlackBerry in Mode safe
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

  Good luck and let us know!

• 9860 blackBerry Smartphones software update... IN CASE OF FAILURE

  Like a good little BlackBerry user, I followed the prompt to load a software update.  He asked the question, "Are you ready to be two hours without your phone or emergency access?"  I said, Yes, and he began "backup of your data.  Unfortunately, it is stuck at 6% in "progress in the backup set".  I tried turning off and re-boot and it always gets stuck at 6%.  If I'm doomed?  What I can do.  Will reads now and pray that he will magically fix itself from one day to the next.  If not, then I hope you smart people in these support forums will have the answer for me.  Thanks in advance for your help.     Stephani

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• Your device blackBerry smartphones had a problem connecting to the server

  I have a Bkackberry Curve 9300

  T-mobile phone operator

  Knology is my internet

  OS 6 is underway on the BB

  What is the problem with my phone now? Usually, I get the error "this application has encountered an error and cannot continue" I want just my email in return. For the most part, I get "your device had a problem connecting to the server.

  I hope you can help.

  Kelly J

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact TM for formal support.

  Good luck!

• Email of Smartphones blackBerry post software update problems

  Morning

  I'm having problems to make my mails to work as a result of the last update of software 6.0 Bundle 2949 - my passwords, which I enter correctly request the implementation of e-mail and all I get is sorry, unable to continue your session. Please log in again.

  I tried a hard reboot and still no joy.

  Thanks in advance for your help

  OK... so I suggest that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your provider of wireless services for formal support.

  Good luck!

• Problem blackBerry Smartphones Software Update

  Hi all

  I have a serious issue here.

  I tried to upgrade my software today to ver *. 181 everything was fine except when my phone data had to be restored back (step 10 of 10). Where is my application crashed and I had to reboot my Desktop Manager. But now he don't ask me to restore data, or update anything.

  Anyone with a clue that, how can I restore my data that was backed up to my Desktop Manager.

  Thank you

  Ramirez

  Search your entire hard disk for files with the extension of the RPI (*.ipd). What are the backup files created by DTM. Choose which is the correct (very probably by the time of the file) and then use it as a source for restoring:

  • KB10339 How to restore data from a backup file to a BlackBerry smartphone

  Good luck and let us know!

• BlackBerry Smartphones Priv: Updated Android OS how much?

  Hello.

  I am interested in buying a Blackberry priv.

  However, the Android OS updates are important to me.

  I see the Priv comes with L and is now extensible m. of specific plans to provide N for the Priv?

  Well if it takes until next year some time. But to find out what it certainly is, frankly, the difference between buying an or not.

  Any info, guess or otherwise he rejoice greatly

  As a side note, I believe that there is a gap in the market here for Blackberry. At the current stage, Apple are always updated the OS on their phones/tablets dating back to 2012 (iPhone 5). Four years of OS updates! The closest I've seen in the world Android is the features of Google that are guaranteed three versions of Android - that they ship with and two other + security updates.

  If Blackberry could match updates features of Google (at least three) or even better, to match Apple, Blackberry Android device to its original investment seems excellent quality / price.

  What are your thoughts?

  thelordharry wrote:

  ... The closest I've seen in the world Android is the features of Google that are guaranteed three versions of Android - that they ship with and two other + security updates.

  ...

  No, Google just guarantee 24 months of updates of new major versions of Android. A friend uses a Nexus 5 without brand, but will I not Nougat Android. It receives security updates (and about 1-2 weeks before I get them on DTEK50), but we are both using Marshmallow for the moment.

  Another thing to consider is the fact that "Powered by Android BlackBerry" is not original Google Android. They have made many changes to make it much safer. It must first be converted to the new version of Android before it can be published. Waiting for Alcatel operate on the DTEK50 (which is almost an Idol 4) won't be enough. Updated the PRIV is even more complex because no partner will help the material part of the new programming software.

• BlackBerry smartphones how update my device from v4.6.1.314 to v5.0?

  I have a blackberry 8520 also and I find it impossible to update. I currently have v4.6.1.314 and my friends were able to update their version 5.0 using the same smartphone. Can you help me? It is said there is no update available when I put it in the computer or do it manually through the phones me.

  Operating system device provided are "released" by specific carriers once that they are certified and trained to their support technicians, but still, you are able to load any carrier the same model by following the instructions below.

  https://www.BlackBerry.com/downloads/entry.do?code=D840CC5D906C3E9C84374C8919D2074E

  Make a backup of your device first, using Desktop Manager > backup. Close the office at the end Manager.

  1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
  2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.