700 - 311na envy: 700-311na

3 days ago, the PC stopped randomly. then turn. I checked lead which seems fine. When connecting the cable to the computer, I can see sparks through the air at the top right grid at the rear. Once connected, the green light on the back of the unit is on. When you press the switch, the green light came out and nothing else happened.

Today, I plugged the PC into another outlet and I have sparks and the green light, but this time the PC turns on and loads as expected. then in a fefw minutes (loading is barely over and I only opened the window of the companion HP) the PC shuts off and turns on again. It has done this 3 times and I have swihed it again.

I bought the PC new in Jan.

Help, please. Sparks inside the device is certainly not a good thing.

Here is the HP UK Support number:

0207-660-0596

Mon - Fri 8:30-18: 00
Saturday 10.00 - 16.00
(except public holidays)

Tags: HP Desktops

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