7520 cord connected to the correct port has no

Hello. Today, I installed my new hp 7520 and I get a message that failed

(The phone cord is connected to the port labeled "2 - ext" on the back of your hp device, when you run fax test.

I have Windows xp, using cord hp sent with printer and plugged into the correct port. Can you help me? Thank you.

Hello. Thanks for your quick response. I tried the hard reset and not lucky I haven't tried another cord, no luck.  The cord is the same cord that I used with my last hp device.  I have not had any problems with the fax on the last machine. I had a person of the audit of Department of telecommunications line and it works. I don't know much on the lines of phone/purse strings, but the old cord is a 4 son who has a two sons converter this have something to do with it?  I get a fax machine connected to the active telephone wall jack, but it still does not work on the correct port.  Any other ideas? Thank you.

Tags: HP Printers

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