7640 envy: envy 7640 program defaults to lauch the touchscreen printer scan

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• 4520 ENVY: no impression at all despite the test print job

  Hello

  big noob here, so grateful for any help.

  I wanted 4520 2 months and it has worked fine until 2 weeks ago when I changed my internet provider.

  I used the wireless Assistant to change the wifi on the printer and I've updated the last settings. I went as well

  I can scan and send the scans of envy to my macbook air. When I go into the settings of the printer and do a test print, it works.

  However, I was not able to print anything at all. It queued up on top of the pop up list printers (computer is noted inactive) and basiclly anything happen.

  

  No idea what I need to do?

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  S.

  Hey @sofistar,

  Welcome to the Forums of HP Support!

  I see that you have some problems with your machine Mac OSX 10.11 to your craving 4520 e printing - all - in - one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. Close any programs you have open.
  2. Click on your Apple icon, system preferences and printers and Scanners.
  3. Hold down the CTRL key and click the icon of your printer on the left.
  4. Click on reset printing system.
  5. Click on the button "+" at the bottom left.
  6. Select your printer from the list.
  7. Click in the box next to and select your printer from the list.
  8. Click on Add.

  Please let me know the results after following the above. If you are able to print, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• 7640 5660 envy print, scan and copy in color, b & W and grey scale?

  Hello:

  The 7640 want 5660 print, scan and copy, color, B & W and grey scale?

  I was told that gray balance is not supported.   (I think this might be the wrong information.)

  What about FAX (7640)... B & W, color and Gray Scale?

  Thank you

  DaleBr

  Hi @DaleBr.

  Welcome to the Forums of HP's Support. The information you are looking for are under the specifications of the printer on hp.com.

  HP ENVY 7640 specifications

  HP ENVY 5660 specifications

  They can scan and copy in black and color only. There is no option to gray scale.

  I would like to know if these links worked for you. If they did, it's great! Give us some reinforcements by pressing buttons of solution and laurels, that we will help and others see that we have the answers!

• HP ENVY 7640: HP ENVY 7640 2 sides print and find the most printing problems

  Printer installed on 2 computers. To print 2 sides. No options settings except manually don't print on both sides. Can go to printer properties and choose 2 sides printer here, but not an option under settings. Shouldn't the option for 2 show print face upward under settings?

  Also when click on 'Find the print settings more' under the settings in the menu printing, an error message warning that "a serious problem occurred the last time that Word has attempted to recover the HPE04E66 print settings (7640 HP EVNY series). If click 'connect to the printer', Word crashes. (Happens on both computers). Is it possible to fix this?

  If the help Wizard does not update your printer, I would ignore the update or uninstall the program.

• HP ENVY 4500 E - ALL - IN - ONE: HP ENVY 4500 E - ALL - IN - ONE DOES NOT PRINT

  I can't print from my desktop PC with an ethernet connection, but I am able to print from my laptop with a Wi - Fi connection.

  The printer used to work on my desktop PC, then I upgraded to Windows 10, made the operating system was not entirely compatible with my PC, reformatted it with the help of remote support Microsoft, back to Windows 7, had a lot of problems with Windows Update and WIndows Installer and so also with the installation of the driver.

  I tried installing from the original installation CD HP Envy with no luck, uninstalled and reinstalled with the latest driver from the HP website with no luck and since (apparently) to solve the problem with Windows Update and WIndows Installer, uninstalled and reinstalled the driver software on the CD again with no luck.

  I tried all the suggestions on the forums, with my computer hang too for the first time in weeks at the recommendation of msconfig on your forum for disabling startup programs.

  The scanner works.

  Sometimes, in Word, I get a message error "Windows cannot print due to a problem with the current printer setup". Sometimes I have no message.

  (I use Service Pack 1)

  Hi HPAGJ,

  Thank you for coming back to us.

  Gemini02 is currently out of the office so I thought jump in and help.

  When you run the PSDR, have you selected the connection "network (192.168.2.107) is not installed? Being not fully installed is causing the problem.

  There is corruption on the computer, this can certainly occur after you upgrade your operating system. I suggest to try the following steps in the following order for best results.

  • Make sure that all of your Windows updates are up-to-date.
  • HP printers - uninstalling the software of the printer (Windows)
  • Use the File Checker system to repair missing or corrupted system files. It's always a good idea to back up your data before proceeding.
  • File system check (SFC) analysis and repair system files & DISM to fix things that are not SFC.

  Manually delete the print driver:

  This problem occurs if there is printer drivers are corrupt.
  I suggest that you remove all installed printers and reinstall Windows 7 printer drivers if available.
    
  Remove a printer
  1. click on the "Start" button, type PRINTERS in the start search box and press ENTER.
  2 find the printers installed icons, then delete them.
  3. right click on the blank part of the window and choose "Run as Administrator"-> "Server Properties".
  4. on the tab drivers, select them printers list and click Remove. Please, select Remove driver and driver package.
  5. open the start menu, enter APPWIZ. CPL in the search box and press ENTER to launch the "programs and features".
  6. try to remove all related printer software.
  If the problem is not resolved, I suggest that you clear the money printing system.

  Step 1
  ======
  Start Windows Explorer, and then rename all the files and folders in the following two folders:
  c:\windows\system32\spool\drivers\w32X86
  To rename a file, we can click with the right button on the file and select Rename.
   
  Step 2
  ======
  1. Click Start, type REGEDIT in the start search bar and then press ENTER.
  2. navigate to and then click the following registry key:
   
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environment\Windows NT x 86
  View the list of subkeys. There should be only the following subkeys:
   
  Drivers
  Print processors
  If there are any keys other than those listed above, follow these steps:
  a. on the file menu, click Export.
  (b) in the file name box, type a descriptive name for this key--for example, type WindowsNTx86regkey - and then click Save to save it to your local office.
  We can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environment\Windows NT x 86 registry key to restore the key if you experience problems after you complete this procedure.
  c. delete all keys other than drivers and print processors.
   
  Step 3
  ======
  Find and click the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key. View the list of subkeys. There should be only the following subkeys:
  BJ language monitor
  The local port
  Microsoft Document Imaging writer monitor
  Microsoft Shared Fax Monitor
  Standard TCP/IP port
  USB Monitor
  WSD port
  If there are any keys other than those listed above, follow these steps to remove them:
  a. on the file menu, click Export.
  (b) in the file name box, type a descriptive name for this key--for example, type Monitorsregkey - and then click Save to save it to your local office.
  We can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key to restore the key if you experience problems after you complete this procedure.
  c. delete all keys other than the above 5.
   
  Step 4. Disconnect the printer from the computer and restart the computer.
   
  Step 5. Reconnect the cable from the printer to the computer, install the printer according to the manufacturer's installation instructions and then check if the problem persists.
   
  You can also use these two articles for this problem:
  http://support.Microsoft.com/kb/2000007
  http://support.Microsoft.com/kb/933454

  • Download HP ENVY 4500 e-all-in-One Printer series full feature software and drivers.

  If you are still having problems try:

  • HP print driver printer - install and use the built-in Windows

  If all else fails, I create a new administrator account and try to reinstall:

  • The difficulty of a user profile is corrupted.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• HP ENVY 5660: Connected printer & print desktop PC and tablet. Print & Scan doctor says he is not and cannot be.

  A couple of weeks ago, we changed Internet providers & I plugged our devices (desktop, tablets, phones & printer) in the new system.  We now have AT & T U-verse with a cable of optical fiber to a hub not far from our House & a circuit dedicated copper from there to the router/gateway. They claim that we have a regular service of Mgbps 18.

  Everything seems to work very well. We had anything drop and do not cause any problems. However, our range of printers HP says that it is connected to the Internet. It provides all the correct information and it works very well in our devices. But the Asus desktop computer insisted that the printer is offline, even if I print documents from him. Today, Windows did an update and when I checked the update report that he said he could not update the printer because it is in offline mode and it will not be printed. Then I printed something again.

  This update failure is my real problem. When I checked in the settings in Windows 10 on the desktop, it also insisted that the printer is offline. So I clicked on the icon of the application for the Print & Scan doctor. He also insisted the printer is not connected and that it is unable to connect from the Internet. Yet once again, the printer prints despite this reported disconnection.

  I don't know if the printer is actually updated even if update report says that it is not. I have had no problem since the printer from the reconnect the devices and printer or the update today. After I've done 4 or 5 tries to install the software with printing & Scan app, I checked in the settings of Windows 10 and again, he has insisted that the printer is offline.

  However, earlier, I checked in the settings, printers and scanners again in 10 Windows on the computer from Asus desktop & for the first time it reports "Series of 5660 HP ENVY (network)" & "Serial number (5660 HP ENVY series)" as the customs declaration.  The first says that it cannot print when I tried a test page; but, the other printed a test page. Is the first representative of the scanner and it cannot print because no document has been selected?

  When I created this Asus desktop / printer in February when I bought them, I did it using WIFI only, using no USB connection, to do and the printer has always worked our devices just as it continues to do so.

  Again, my real problem is declared failure to Windows 10 update.

  Thank you for taking the time to browse this message and I thank you for your help.

  Hello
  
  Thank you for using the HP Forums.

  Can you try using a TCP/IP port?
  
  Creating a TCP IP port
  
  1. print a Configuration Page to get the printer IPv4 address (you can also tap on the icon wireless on the front panel of your printer to obtain the IP address)
  2. on your PC, go to the Panel control, devices and printers, right-click the printer and on the left, click printer properties, select the Ports tab.
  3. click Add Port, select the Port TCP/IP Standard, then New Port and follow the instructions in the wizard.
  4. Enter the IP address of the printer.
  
  This video resource will show you how do:
  
  Create & use TCP IP port
  
  Note that you can ALWAYS go back to the original port the HP software installed by selecting the HP port on the Ports tab (in the properties of the printer)
  
  Let us know if it works

• Nine (3 days out of the Box) HP Envy 700-230qe automatically restarts after the initial boot...

  I have now a whole new desktop 700-230qe HP Envy (after about a month in the loop of the HP Technical Support).  But again, I have problems.  I took late delivery December 23, 2013.  After giving him enough time to become the temperature of the room, I opened the box and replaced my old HP Pavilion h8 - 1210t with envy again desktop computer.

  Took my time and made sure that everything is properly connected - then pushed the power button.  Everything seemed to work perfectly - until what the brand 20 minutes - when the system powered off and rebooted itself.  But for the rest of the session, everything went well - no problem.  It was Monday night.

  On Tuesday morning (December 24, 2013 - on Christmas Eve), I pushed the power button once again and the system started fine.  But 20 minutes later, it turned off and rebooted itself.  But for the rest of the day everything went well - even if I had to make several reboots all reinstall my applications and migrate my data.  I started to wonder if I still had problems.

  Christmas day (December 25, 2013) is the same thing.

  And once again on Thursday (December 26, 2013) - I finally called HP Technical Support.  I spoke with a gentleman (Terrence) - he accessed remotely my system which makes me nervous (but these guys of Nova Scotia are very good and are savvy customers.  He looked around - ran MalWareBytes and CCleaner - and said that he saw nothing thaat would be a problem.  We agreed to wait a day and see what would happen.

  Rolled Friday autour and you'd know it's the same thing.  Then, I called HP Tech Support and spoke to a lady (Norma) who, after having read the file of description of situation and asking me my name, phone number, email address (which they ask you every time you call - you would think they write this stuff and keep it on file), she immediately decided that the best thing to do is to 'Recreate the IMAGE' on my drive - to which I replied 'NO WAY '.  This seems to be the standard response, if they can't fgure out - recreate the image on your disk.  They don't seem to care about all the work you put into the construction of our system with applications with associated and all data - they want to just Blow-It-Away.

  It made me so angry that I have immeddiately contacted my case manager company HP with the history.  These people - business - case do an excellent job, at least the one I did a great job.  And I know she'll get to the bottom of this situation and go to a happy camper.

  Anyway, if anyone has the same problems with their machine - I'd be interested.

  Kind regards

  Garth

  <>>>>

  I did not read all the answers, but what my qestion... Why are you screwing around? HP has a 21-day return policy, so you can ask them to replace it with the same model or another model as they will send you a FEdEx shipping for a full refund or Exchange label. I wouldn't waste my time with a question like this on a new computer.

• HP Envy 5530: After update the software hp, scan function lost 5530

  My HP 5530 all-in-one worked perfectly.  I have 10 Windows on my computer.

  After an automatic update of the software of HP printer, the icon to access the functions went on the desktop.  Currently, there is no way to access the functions of scanning.

  Printing again.

  The printer says diagnostic scanner is fine.  I can use some third-party products to get scanner, but they are not nearly as good as what I had before the update.  How to cancel it!

  Hello

  Thanks for the comments.

  Try this:

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  It will begin as an Assistant to many HP printer and you can go to scan for your scanning needs.

  Hope that helps,

  Please click on "Bravo Thumbs up" as an encouragement and "Accept as solution" if it helped to solve your problem.

• HP Envy 4500: Sharing network - delay of the printing press by day

  Have had HP Envy 4500 all-in-one wireless for about a year.  Two laptops in the printer on the part of the House. Problem is with one of the laptops. Print is often delayed-- a whole day! - or doesn't print at all. Sometimes restart printer will do the trick.  Most often, second user must send me the doc that he printed, and I print it without any problem. This delay - printing or not is with Web sites, word, google docs documents

  Hello there @Sharon_inSD ,

  Please see the response you had my colleague @Mrstenter on the link below and answer the answer with the results and the information needed to help you with the deferred printing problem you are faced with troubleshooting.

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• Program not available in the dialog box to choose the default programs?

  Hello

  I've seen use 7-Zip for about two months after using WinRAR and really enjoy. However, I could not make up the 7 - Zip context menu, so I downloaded and installed 64-bit instead of the version 32-bit I used (I have a 64 - but machine).
  However, once I did it, Windows has not found the original 7 - Zip program, then I tried to choose the default program for 7 - Zip again. In the menu "choose program by default", I couldn't find the Z - Zip program. Even after the conclusion of the executable manually through 'Browse', the windows would show not 7-Zip as an option to open the file.
  I also tried:
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  -Restarting my computer
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  Thank you
  Alex
  ----------------
  Also, I use Windows Vista 64-bit with Service Pack 2 on a 4 GB RAM HP Pavilion laptop and an Intel Core 2 Duo processor.

  Hello

  
  You should contact support for Zip 7 for better assistance, possible all the troubleshooting steps have been done.
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  Hope this information helps

• HP Envy 5660: HP Envy 5660 wants to save to PDF and print

  I have a brand new HP Envy 5660 and when I go to print a file from the internet the file 'Save' in pdf instead of a "print" button appears.

  Hello

  Please download and run the HP print and Scan Doctor www.hp.com/go/tools

• The HP Envy 17 laptop Quad t allows the base to extend HP xb3000 (docking station)?

  I got a HP Pavilion dv9000 for about 7 years and use it at home with the HP xb3000 expansion base that has USB connections as well as the Altec Lansing speakers like the laptop.  A connector on the base of extension plugs into the connector on the expansion of the Port 3 on the Pavilion dv9000 and it has always worked very well. It allows additional hard disks must be installed in the base of the expansion, but I have not used this option.

  I recently bought a HP Envy 17 quad t laptop with Beats Audio speakers.  It doesn't have a connector of the expansion Port 3, so I was wondering if there is any type of connector/adapter allowing the HP xb3000 expansion base be connected to and used with the HP Envy 17 T.  Any suggestion would be appreciated.  Thank you and have a great day!

  Hello

  Envy has no expansion port so the base is useless in your case. A few other products that use the USB port would be useful.

  Kind regards

  PS a compatible list updated January 21, 2014:

  http://en.Wikipedia.org/wiki/HP_xb3000