8 MONTH unresolved HP dv6 7070se

Short story: I bought this computer in Dubai in October 2012, and it started crashing immediately. As a student, I travel a lot. I sent for the maintenance of many times, and it still has not been fixed, WE 8 MONTHS.

Brief history of this machine:

Purchased in Dubai during the World Telecom Conference October 13, 2012.
Started using it in early November 2012, when I got back to the Portugal. Immediately noticed the problems. Symptoms of severe headaches are:
- Random blue screens (Windows). Sometimes, after only a few hours, sometimes at the start, while sometimes the system just sits there, sometimes while browsing the web.
- Random kernel (Ubuntu) panic
- Application random freezing, terminate without notice.

Stages of diagnostics that I took:

Using restore DVD full system restore (I've included with the computer).

The complete system using construction in diagnosis Diagnostics.

Finally, the system sent for maintenance to the Portugal December 18, 2012.
The system received after keyboard calling has been replaced in the first week of January 2013.
Yet once noticed problems and the re-opened issue of HP support to the Portugal. They confirmed that he needed to be repaired again and has authorized a return, but did not order the service that I had to go to Sweden for my studies.
Arrived in Sweden in the first week of February 2013 and called HP Support in Sweden. They looked up the records and ordered the service on 12 February.
The system went in for the interview and returned, according to the documents, with a new motherboard.
The problems have continued. I tried to restore the software using my restore DVD (included with the computer), but now, they have refused to run, giving an error that they are not intended for this computer.

The ticket number has been changed, and I opened a file of complaints. By telephone, they told me to wipe the HARD drive and try again. I did, and it did not work.

Therefore, another service call was sentenced April 12, 2013, and I received back with Windows installed on April 22, 2013.
The same problems continued, I had the chance to capture video... I called again, and the system went for the interview.

I went back last Wednesday, according to the Scriptures, he had a new motherboard. I opened it, complete the first run of experience, and it happened quickly belly with a blue screen.

What does take to get HP to treat me like a decent person? I paid more than 800 Euros for this laptop, do my thesis work and need a computer.

Well, HP has finally decided that it was a problem with the hardware (former) and have ordered me a new laptop. Thank God there's light at the end of the tunnel.

Summary of the problem in the case everyone has something similar and landed here.

Completely random BSOD. Changed the keyboard 1 x, the mother has changed x 2 card shipped to service center 4 x, restored OS 5 x, run all diagnostic tests that are achievable. Tried to run with different RAM. People suggest that maybe it's the hard drive, IDK. HP did not seem to believe.

BSOD cannot be triggered by any specific sequence and can wait until 12 hours before appearing. Usually, there is at least a BSOD per day. The most common error message is "memory management".

Other problems include (when he's not BSOD): application instability, freeze random programs, random termination of programs (they disappear).

The solution is being repaired twice (they actually DO something 2 x, it is not enough if they take it and give it back to you with nothing). Always ask and note the file number. It helps if you keep a detailed log of all.

After the first replacement of MB, your system restore DVD does not work and they will ask you to pay money and buy others. Do not. They should consider and either restore it for you or re - tattoo MB (which they should have done at the beginning).

If she still needs fixing, after all that, call them up again and transfer to the complaints. They will tell you that you need to restart your computer at the store you bought it from. If you are a world traveler like me, and it's in a different country, is not an option, and they need in honor of the part around the world their warranty "around the world".

On the other hand, if you pouvez resume to the store where you bought it, it is probably the simplest and quickest way for you. Sometimes the store will tell you that you should take with HP directly, and then you call HP upwards again and refuse to switch to another false solution.

Finally, they will insist that you talk to their tech support again. Apparently the policy is that the machine should need a third repair for this issue, and that is when they consider to replace.

Technical support you will give more homework, do it and come back to them. In my case, manifestedly, it does NOT solve the problem, and I was able to send dumps all weekend.

Tuesday they called and said that they replace it.

Do your homework, replace it with a "similar" model, and will still offer a model "similar, less expensive. In my case, I had purchased a dv6 with i7, and they wanted to replace it with a g-series with a 10. The truth is that between the dv6 and a g-series of similar specs, there is no difference except the plastic and metal that cements it.

I have portable series opend G, and they have internally the same exact layout and components. The plastic is much cheaper and is not the same protection for internal components that has the dv6.

Always insist to see other models. In my case, it is replaced by another dv6. They always send you a new computer; do not accept a used laptop.

I want to thank everyone for their help in getting this resolved.

Tags: Notebooks

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Start Notepad and let Windows load completely. Hold down the Windows key and press R. For the run box, type msconfig and press ENTER. In the next window, click the Startup tab, uncheck the box next to each startup item and then click on apply to apply the change. Reboot the laptop and see if it now works normally - when surfing the internet, keep in known safe sites that your security software is disabled. If it runs without hooking, reactivate a substantive point to the time (start with your security software), click on apply and restart the computer to see if it still works ok. Keep doing this until you experience the problem and you will know that the last program that you configured to start with Windows is the origin of the problem of gel.

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Hello

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I have a HP Pavilion dv6-6156ea, which is a little more than a month. It runs Windows 7 Home Premium.
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8 MONTH unresolved HP dv6 7070se

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