8500 does not print

Beginner who doesn't even know if it's good advice.

All of a sudden my Officejet pro 8500 A909g series wireless is not printing. Laptop communicates with the printer, printer says ready, press "print", says printing but says error. HP scan doctor ends just by "you have a serious problem."

Full ink cartridges.

No tech language any help would be appreciated

Hello kochunas,

Welcome to the HP Forums! Yes, you are in the right section!

I understand that you are unable to print a document using the Officejet 8500. I recommend a cycle power on your router, the printer and the computer:

1) press the power button to turn off your printer
(2) unplug the power cord at the back of the router
(3) wait less than 60 seconds, reconnect the power cord to the router
(3) restart your computer
(4) turn the printer, wait for the computer to turn on

If you are unable to print, then please follow this HP document on printer does not maintain the wireless connection. This document provides detailed instructions to help you.

Please post your results! If you have any questions, then let me know.

Tags: HP Printers

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