HP 8500 does not print Green

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• 8500 does not print

  Beginner who doesn't even know if it's good advice.

  All of a sudden my Officejet pro 8500 A909g series wireless is not printing. Laptop communicates with the printer, printer says ready, press "print", says printing but says error. HP scan doctor ends just by "you have a serious problem."

  Full ink cartridges.

  No tech language any help would be appreciated

  Hello kochunas,

  Welcome to the HP Forums! Yes, you are in the right section!

  I understand that you are unable to print a document using the Officejet 8500. I recommend a cycle power on your router, the printer and the computer:

  1) press the power button to turn off your printer
  (2) unplug the power cord at the back of the router
  (3) wait less than 60 seconds, reconnect the power cord to the router
  (3) restart your computer
  (4) turn the printer, wait for the computer to turn on

  If you are unable to print, then please follow this HP document on printer does not maintain the wireless connection. This document provides detailed instructions to help you.

  Please post your results! If you have any questions, then let me know.

• HP Officejet Pro 8500 does not print documents and reports for Quicken 2008

  New computer will not print in Quicken 2008 software.  Tried all the possible solutions. I installed Windows 7.  I downloaded and installed the new software for HP Office Pro 8500 work with Windows 7.  Software program Quicken 2008 order printing accordingly.  All other software programs prints perfectly. Help!  I get no support Quicken's help.

  Message edited by Tiger-Pope on 28/10/2009 15:38

  Tiger-Pope wrote:
  New computer will not print in Quicken 2008 software.  Tried all the possible solutions. I installed Windows 7.  I downloaded and installed the new software for HP Office Pro 8500 work with Windows 7.  Software program Quicken 2008 order printing accordingly.  All other software programs prints perfectly. Help!  I get no support Quicken's help.

  You have the 64 bit version of Windows 7?  This thread suggests printing from Vista 64 bit (and WIn 7 would be similar) is a problem in Quicken 2008 and 2009.  The thread suggests there is a solution, but the link requires registration for the forum of Quicken and who did not work for me this afternoon.

• Jet office pro 8500 does not print Yellow - no error messages and printhead life shows good

  I have an Officejet Pro 8500 A909n Prime that doesn't print Yellow. I have replaced the yellow cartridge twice, cleaned the printheads as well regular and deep cleaning, and I cleaned the contacts on the print head. Current information shows the printhead as good quality. The amount of ink is correct. There has never been no error messages whatsoever. What gives?

  {The content removed}

  Sorry, but none of your suggestions helped. What I suspected at the outset was the printhead and it seems to be what needs to be replaced. HP and print heads are a big problem and I had this problem on previous models of the officejet family. My Canon has been in service for seven or eight years and I have never had a problem with it. I think that if I replace this printer that I might have to consider anything other than HP. Thanks a lot for your help.

• HP Officejet Pro 8500 a Premium: HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.

  HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.  I constantly get a message that the computer cannot communicate with the printer.   Not only it will be not be printed docs, it will not print web pages using 11 IE or Google Chrome.

  I used print and Scan of doctor, he always reports there are no questions and print page one same test so I can not print anything else.

  Whenever I want to print, I have to restart the computer.  After the reboot, I have a chance to print.   This problem started on February 15, 2015.

  My operating system is Windows 8.1.   I have unintalled HP, rebooted, and then reinstalled the software software:

  OJ8500_A910_1315 - 1.exe

  HP Print and Scan - HPPSdr.exe doctor

  HPSupportSolutionsFramework - 11.51.0049.msi

  All versions were last uploaded on 4 April 2015.

  I have a home wireless network (router Ubee DDW366).  All other devices in the House will be printed on the printer of 8500 has no problems: 2 Toshiba laptops, 2 Android phones and 1FireHD.

  The desk top is installed with a network card Netgear, I don't know the model, but I had it tested by a PC technology to verify that the card works.   The card and 8.1 of Windows have been installed on January 3, 2015.

  I have run virus scans and analyzes malware.  Whenever they show that there are no problems with my desktop computer.  What kind of desktop? Specially designed for my listing of... without brand computer parts store.  ASUS motherboard P6X580 Premium.  Now I will probably get hacked!

  I'm at my wits end.  And it's frustrating when I need to print something and the system hangs.  I often use screen printing to a word document to save in order to restart... but then I lose all sorts of features when I pick up what I needed.  It is also a time consuming.

  This printer we served well for two years and I have expensive cartridges pending; another two cycles of recharge.

  Help?

  Addendum: can I scan with the HP printer help.  I open the HP printer assistant, he "gets" the printer information, then I select "scan a document or photo" and the printer answers.   I have no problem with the sweep.

  It has been awhile, but I played on something you wrote.  "There could be a software conflict with the HP software" everything worked very well... impression was shifted at best; just didn't know if it would work.  So I would eliminate a program, reboot clean, try to print, and then reinstall the software.  I finally found the culprit.  I had a program running in the background, occasionally.  When it ran, HP does not print.  Stop the program and I was able to print... Do not have a problem since I found it... I do not say that it was a software to share files... so I replaced since this program with something else that doesn't cause problems...  It took a long time and I couldn't work the question every day.... but I can say that I have problems printing for the past 5 days!  I can print with confidence.

• Touchscreen Officejet Pro 8500 A910g a will not answer and the test page does not print during installation

  During the setupl touch screen lights up with the screen language and network led on.  Test page does not print.  Touch screen will not respond.  Printer purchased on 20 Oct.

  Hi paulw17291,

  Power remove power at the back of the printer cable. Wait about 1-2 minutes before plugging it back in. Let me know if that solves the problem you are experiencing.

• OfficeJet 6500 e709: prints w / scale on the left margin and does not print right side of the page

  Prints with a wide margin and does not print the last 2 "or 3" on the right side of the page. This occurs even when the value of the left margin to little or none.

  HP trouble shoot said there is nothing wrong and test page prints fine.  Then back to the problem so try to print.

  HI @philg2,

  I see your thoughts produce a wide margin left and right of the page is cut off. What program are you printing from, and this occurs when you print from all programs or just a particular program?

  I see your post that this is not happening when you print a test page, so I think the problem is somehow related to the driver or program that you use. Let's start with the HP print and Scan Doctor is a free utility (tool) that allows to quickly resolve problems printing, scanning and connectivity, including but not limited to:

  • Connectivity:

    USB: Check that the USB connection from your computer to the HP product works properly.

    Network: Verifies that the network connection between your computer and your network is working properly.

  • Device Status Test: checks the errors of the device, such as paper, paper jams, stands transport and paper issues and provides instructions to resolve the error.

  • Driver: checks the driver missing or corrupt files.

  • Device Manager: check the problems in Device Manager that could prevent printing.

  • Device online: check if the product has been suspended or put in offline and then sets the State back in line if necessary.

  • Print queue: checks and clears pending print jobs in the print queue (a newspaper for printing waiting to print).

  • Port Match: check the port settings for the HP product.

  • Device conflicts: check the conflicts with other drivers, such as the other brands of printers.

  • Ink issues: check the cartridges and the ink levels for issues that affect the print quality.

  • Print settings: check and adjust the print quality settings.

  • Test print: print a test page for the assessment of the print quality and provides options for cleaning and if necessary print head alignment.

  • Scan tests: check the scanning mechanism, drivers, and registry entries.

  Source:try the HP Print and Scan Doctor for Windows

  Click here to download and run the print and Scan Doctor > > www.hp.com/go/tools

  If this does not resolve the problem, after back and let me know if there are all the symbols except the Green checkmarks and what they are next of course. The key is not always easy to identify the key and check mart are in the green circle.

  • If you see only the Green checkmarks (), the tool did not find any problem.

  • If you see green sides (), the utility identified a problem and fix it automatically.

  • If you see yellow exclamation points (), the test failed and requires monitoring of the user, but the step was ignored.

  • If you see a red X (), follow the onscreen instructions to fix the problem.

  Thanks, I look forward to hearing back on your part.

• OfficeJet 6000 E609n: One color (black) does not print

  Background the color black does not print.
  Background page printed from the printer status indicates that there is no black ink. This impression has said that there is sufficient (at least 20%) supply of three coloured inks. Per the comment above, no black printing does appear on the page printed of the status of the printer, even if the black cartridge has been rather recently installed (2015-12-24).
  Background none of the four "low ink" lights on the printer are turned on.
  Background the State indicated by the HP Solution Center utility displays a green check mark, that is to say, that everything is OK.
  Background the "estimated ink levels" in the utility HP Solution Center indicate that the black ink cartridge is about 60% full.
  Background I've done the first of these two cleaning procedures to clean the print head. It produces no change. (In fact twice.)
  Background I removed the power cord to the printer and unplugged the power cord from the source and then wait 10 seconds. Then I reconnected things together. Nothing has changed.
  Background I cleaned the vent for the black cartridge.
  Background I replaced the black cartridge. The level indicated on the "Estimated ink levels" in the HP Solution Center utility now indicate that the black ink cartridge is 100% full.  No change.

  Background now, I think that the problem may be the print head.  I am discouraged.

  Any suggestions?

  Hi @Upper_Left,

  It seems as if the HP product registration service is temporarily unavailable.

  Normally you get invited to register immediately after installation is complete.

  It's a Web page that can help you know if the printer is listed, or as aid re-register once the number of available service - Registration Question Index.

  The term of defective kernel is used which means that the defective part you are replacing is the same part that you send back.

  When you select the option to change the replacement part is usually repaired or refurbished, is why there is such a difference in price between the parties. It seems that if the defective part is not returned within the specified time. 'faulty base tax' is loaded.

  I can't say for sure 100% that the problem will be resolved to the replacement printhead. If the printer was in warranty, it would be the normal order of operations.

  Please click the "accept as Solution" and the "thumbs up" button up on top of my first response above and other similar issues may find the easiest solution.
   
  Thank you!

• (Officejet 4500 G510g-m) does not print when turned on

  Device does not print when turned on. I then cancel printing, turn off, restart and it prints. All the diagnostic seftware shows green controls with messages like "printer ready" & "no problems found".

  Hi Donatkisson,

   
  1 have you made changes to your computer recently?
  2. you receive an error message when you try to print?
  3. What is the operating system installed on your computer?
   
  I suggest you to follow the steps and check if it helps.
   
  Method 1: Follow the steps in the link and check if that helps.
  Printer in Windows problems
  

  Method 2: You can also follow the steps in the link and check if it helps.

  Unable to print? Print jobs are stuck in the print queue
   
   

• CP 1518ni does not print

  CP 1518ni to a friend and he just got a used does not print.

  It's about everything else such as:

  Web accessible via rj45 interface.

  seems to boot ok.

  When I launched a print or make a report from the Control Panel, the display shows the impression and the green light blinks but nothing happens-no print, no noise from engine - nothing.

  I can 'x' out the print job on the printer.

  saitsifed computer that has printed the print job.

  has worked for a year and then put in stock.

  black ink is about 19% while others are in the 1940s.

  has shaken the toner cartridges.

  Conversely the paper.

  Since it is not print from the Control Panel doesn't much try since not a driver problem.

  connected directly to a wall outlet.

  the display seems to work fine.

  I'll make a wild speculation and guesses that a connector somewhere it should be ripped out and reconnected.

  What gives me this idea, is that there is no engine noise he's trying to pull the paper.

  Electronics seems ok.

  I need a copy of a repair manual to figure out how to get inside for the cards and connectors and try my theory.

  the plastic parts on more recent printers seem all to snap and difficult to understand to tell - assemble.

  other thoughts before you get out the screwdriver and start spinning.

  It should be good to use from month to month. I would recommend that during long periods of inactivity that you remove and shake the cartridge (as I described above) before using the machine. Maybe just create a copy or a test print once a month to make sure that everything works as expected.

  I'm glad to hear that the problem has been resolved, and you could get this printer up and running! If you wish, you can mark my post as the solution to the issue that that other customers will know the best method to resolve this question should they encounter it themselves.

  It is for me to be here for you when you need me, if you ever fear to come on these forums and ask for help from me or my colleagues. We will do what we can to solve your problem.

  I hope that you have a wonderful week and I hope that the time where you are is as beautiful as it is here!

• Body of the email does not print in Outlook Express

  Body of the email does not print
   
  I had this same question posted under Outlook but was advised to post it under Windows...
  I use windows xp professional outlook express and the body of the email will not be printed.  The printer works well with other programs and the title of the print emails.  I does not matter if I try to print starting from the preview pane, or open the email and try to print from there.  All the settings are the same as they were while he was working.  We use a printer HP Officejet Pro 8500 has.  I have forwarded this email to my son who also uses xp and outlook and print with all the problems.  I made a diagnosis on the printer and it says it's in good working condition.  From now the only way to print an email is to copy in word and print it from there.  Any thoughts?

  Hi mriddle27,

  You can check if the following is useful.

  Method 1: Clear the Auto-select option for encoding.

  a. open the message.

  b. click view in the menu bar.

  c. point to encoding , and then clear the auto-select Option.

  Method 2: You can try to repair Outlook express and see if it helps.

  An Outlook Express basic repair kit

• Brother mfc-8500 will not print vista computer

  My Brother MFC-8500 connected to an XP desktop on my home network does not print from my Vista computer on this network. He tries (when I try to print a test page, the printer wakes up-upward and sounds like it will print then goes quiet without printing).

  Thank you in advance for any help you can give me.

  Hello

  You did it changes on the computer before the problem started?

  Try the following steps:

  Step 1: follow the steps in the article below.

  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-network-printer-problems

  Step 2: uninstall and reinstall the printer.

  Reference:
  http://Windows.Microsoft.com/en-us/Windows-Vista/add-or-remove-a-printer
  http://Windows.Microsoft.com/en-us/Windows-Vista/find-and-install-printer-drivers
  http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows?T1=tab04

• "I have a hp officejet 6500 e709 - black ink does not print." I have replaced the ink cartridge...

  "I have a HP Officejet 6500 E709 - black ink does not print." I have replaced the ink cartridge... clean the print heads and contacts... and nothing seems to work. All other colours print fine. HELP ME PLEASE.

  Before you buy a new set of PHA, you could try following the instructions on this post for a more aggressive cleaning Interior http://h30434.www3.hp.com/t5/Other-Printing-Questions/Photosmart-Premium-c309a-Black-prints-out-green-on-photo-paper/m-p/449245/highlight/true#M28673

  Try this first and post back to tell how you got.

• Laser color CP1025nw spray: printer does not print

  The LaserJet CP1025nw color does not print when I click on 'print '.  The green light is, as if the printer is ready to print.  Ordinary laser printing paper is properly loaded in the tray.  The black toner is 70% and the three colors are all<10%.  i="" have="" set="" the="" printer="" to="">

  When I click on 'Print' there are no sounds of the printer, however, the green light remains on constantly.  It does not, Flash as it does when you're printing.

  This printer can print grayscale with empty color cartridges?  I am trying to print a b & w text.  If so, what should I do?

  Thanks for any idea that you can provide.

  JBC2

  Hi @JBC2,

  I see that you have problems printing and want to know if you can print grayscale if the colour toners are exhausted. I'd love to help you.

  If any toners and are completely exhausted, the printer will not continue to print until they were replaced.

  Try and print a self-test on the printer hardware to see if it is a hardware or software problem.

  HP LaserJet Pro CP1025 and printers color CP1025nw - printing a Configuration Page.

  I have provided a few steps if the problem is software partner.

  Fix permissions of the drive on the Mac:

  Close all applications.

  In the Apple menu, click OK, click Applications, and then click utilities.

  Double-click disk utility.

  Highlight your hard drive / partition on the left.

  Click on check and then repair disk permissions.

  Restart the computer...

  Reset the printing system:

  Note: This will remove all printers in the print and Fax/Scan, any printer deleted can be re-added later by clicking the sign plus (+) symbol.

  Click on the Apple icon and then click on System Preferences.

  Click Print & Scan.

  Make a right click (or Ctrl + click) in the left white side panel, and then click Reset printing system.

  Click OK to confirm the reset.

  Type the name and the correct password.

  Click OK to reset the printing system.

  Then click on the sign to add the driver, highlight the printer +.  Then click the Add button.

  How is the printer connected? (USB, Ethernet, WiFi)

  If you appreciate my efforts, please click on the button below the thumbs up.

  If there is anything else I can help you, let me know. Thank you.

• Whenever I try to print something from my documents opens and says under xps. file and does not print

  Whenever I try to print something from my documents opens and says under xps. file and does not print. I also tried troubleshoot my computer and it says that my printer is not a driver and whenever he tries to fix it and says that it cannot install a driver. any help would be appreciated

  Looks like you have the default printer configured to be Microsoft XPS Document Writer.  Go to control panel > printers and devices and see which printer is enabled in a green circle.  If this is the XPS Document writer as I suspect, you can right click on your printer and then select "Set as default printer" after you do this, or if you cannot do this, answer with the brand and model of your printer and we are able to help if you have a driver problem.