Touchscreen Officejet Pro 8500 A910g a will not answer and the test page does not print during installation

Similar Questions

• OfficeJet Pro 8500 909 a will not be re - install Mac 10.7.5

  I am very frustrated with this issue, I'll have. Here are the bullets:

  • Running Mac 10.7.5 (Lion).  Printer is connected to this computer through the USB port.
  • Has started to receive messages on my all-in-one HP OfficeJet Pro 8500 909 a scanning would work not and check the documentation for the aid.
  • While looking online and through some troubleshooting, I deleted my print printer to attempt to reinstall fees.

  The main problem I encounter is that I can't seem to re - install this printer no matter what I try.  Here's what I tried...

  • Tried to launch the HP (ver 2.3.15) CONFIGURATION UTILITY and DEVICE MANAGER HP (1.5.8) that was installed on this machine for the printer.  When going through the Setup utility, my device is not seen, so it is considered for a screen and then I invited me with a message that says that my device is not supported by the installer and I had to go to hp.com/support for more help.
  • When I go through SYS PREF > PRINT & FAX and try to click on the '+' to add a PRINTER, the printer never shows in the choice of 'default' as being same / connected.
  • When I go to find help on the support site, the indications only can I find tell me I should use for the Lion, update the Apple software to download the latest update (which I'm sure has already downloaded on this machine in the past).  Tried to restart my Mac, reboot and disconnect all the wires between the printer and Mac, to see if it would work the update of software this printer is connected.
  • I scoured the HP website to try to find the "utility installation hp for lion" install file, but it doesn't seem to be available as a manual download - each direction pointing right back on software updater.

  It is where I am at-I feel like I'm stuck in this small black hole where I can't use the HP Installer on this machine b/c it is too old and I can't download something 'new' of Apple Software Updater.  I did go to the Apple website and download the drivers for Mac OS x Mountain Lion & Lion. I have installed for this machine, restart and still nothing that shows this as a connected USB printer.

  Help, please.

  Chad

  Hi chadkafka,

  Follow the steps below

  1. check that your USB cable is good using a new

  2 open the system preferences and then right-click in the white area open. Select the Reset printing system

  Note: If you have installed other printers this will remove all printers in the print queue.

  3. open utility disk, then on your hard drive. Click on repair disk permissions

  4. connect the USB cable to a Mac and then select now, when it asks you to install the printer

  5. click on the apple icon Mac in the upper left corner and then run software update to reinstall the printer using the ASU.

  Let me know if you get the printer installed successfully?

• HP Officejet Pro 8500 A910 Premium will not send fax from computer with Windows 8

  My printer was working fine on Win XP and I could fax directly from the printer or the computer.  I installed 8 32-bit Windows (I am under an older system that works very well for everything that I use it for - thank you very much) and downloaded the latest driver for HP large & software for Win 8 32-bit.  Everything works perfectly, except for the computer fax.

  If I run the test of the printer fax, the fax test PASSES.  If I run the test fax from the computer, the fax test PASSES.

  If I put documents into the feeder of the printer and use the features of fax printer, it Fax beautifully.

  It's only when I fax from the computer, the screen appears with the status of the queue, then state turns to cancelled each time.

  He has always worked on Win XP.

  The FAX and FAX printer driver for the printer-FAX appeared in Control Panel automatically when I installed the HP drivers/software update.  All the properties of the FAX printer seem good.

  I tried a usb connection and a connection of network ethernet, with the same results.

  Printing and scanning all work fine.  I really like this printer and I love it even more if I could figure out how to get by fax a document from the computer.

  When I say fax from the computer, I mean opening a document saying print, select Fax - HP Officejet Pro 8500 A910, filling the page of information by fax, selecting my cover page options and press send fax.  Everything like I used to do it before I upgraded to Win 8.  When I hit send fax, it is when I get the popup that fax is in queue, then it goes to cancelled.  No error codes are displayed, no clue as to why, no nothing.  If I print the document and put it in the printer tray I can using display printer fax without problem.

  Very weird.

  Well, I spoke with some of the engineers, and they suggested next steps. First of all, here's a thread on a forum of MS on the removal of an alternate driver.

  http://TechNet.Microsoft.com/en-us/library/cc730875.aspx

  Another thing to note is that in Win8, you can easily access the command prompt by pressing the windows key and typing "command prompt".

  In addition, I will PM you walk a few others on the removal of the remains of the software from the back-end of your PC. To be sure, you will need TO follow these instructions to the letter.

  Do these two things and let me know what happens after the installation of the printer again since the direct download link I already provided above.

  Let me know and have a great day!

• HP Officejet Pro 8500 A909n: HP Officejet Pro 8500 A909n - heads will not snap.

  HP Officejet Pro 8500 A909n - heads don't align.

  -replace the heads-get green light in the HP utility on both

  -replace the ink

  -reset printer.

  He's still not the alignment - mires look OK (2 and 3) with the exception of the verticle (focal 1) lines

  second line 3 game are a little out of the middle (vertical)

  Anything else I can try?

  Hey @bgflyer,

  Welcome to the Forums of HP Support!

  I see that you have some problems with the alignment of your Officejet 8500 first all-in-One printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once completed, this document describes How to solve problems of alignment with your printer.

  If after the above, that you can't always line up, the printer must be replaced. You can contact the HP Support by clicking here and filling out the form below to see what options are available.

  Please let me know the results after following the above. If you are unable to resolve your problem, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• Officejet Pro 8500 a roll will not come time occasionally

  While he was trying to print several pages after each 5 or 6th will not roll down and printer says no paper in the tray.

  This is where the fun begins!

  After clicking on screen that there is in the printer of the paper trays start thinking'...

  Sometimes continue to print or

  Restarts printing, but the very 1st page! It doesn't matter that maybe 39 already make forgotten everything and start all over again.

  Now please explain/help what could be bad?

  Please tell me how will I save 50% energy and 50% ink? Not to mention the paper!

  printed page count 687 duples 97 color 452 206 b & w

  I guess that's an all times low record for ventilation isn't Mr. HP?

  I hesitate for a second to go back to costco and receive a refund if you pay back the money spent for replacement cartridges stored in my office...

  I am disgusted!

  Here is a link that can help the rolls is not going down.
  http://goo.GL/OmcQq

  Another option, that you could do is update the firmware to the printer. Here is another link that will guide you through it.
  1. choose the product, research
  2 operating system
  3. choose Download (FIRMWARE)
  http://goo.GL/BVOOg

  Let me know what happens, thank you.

• My 3 y o HP Officejet Pro 8500 Wireless A909a do not print black after a change of the new cartridge.

  Finally, I uninstalled and reinstalled the HP software and installed a new black cartridge HP 940 XL. If I print a Test page, even in grayscale, it comes out only in color.

  Please can you help me?

  HP support/FAQ would be the place to ask or look, its their printer and their software and their settings for the printer you are using, it will not deliver a victory

• My HP Officejet Pro 8500 has more will not install on my laptop with an ethernet cable or wireless. I need help!

  I have a laptop Sony Vaio with Windows 7 and I can't install my printer wireless with my laptop. I tried to use the ethernet cable and troubleshooting, but no option doesn't solve the problem.

  Hello

  As OEM HP is responsible for the good operation of the printer and their
  drivers provided. Check with HP support, their documentation online and
  drivers and ask in their forums.

  Good luck, you need to update or reinstall the latest driver.

  HP support/troubleshooting & drivers
  http://welcome.HP.com/country/us/en/support.html

  Contact HP
  http://welcome.HP.com/country/us/en/contact_us.html

  HP forums
  http://h30434.www3.HP.com/PSG/

  =============================================

  The main issue is probably the drivers, but these can help:

  Add or remove a printer
  http://Windows.Microsoft.com/en-us/Windows-Vista/add-or-remove-a-printer

  Solve printer problems (Vista)
  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-Vista&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Solve printer problems (Vista)
  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

  Solve printer problems (Windows 7)
  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Open the printer (Windows 7) Troubleshooter
  http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

  Find the manufacturer's Web site
  http://Windows.Microsoft.com/en-us/Windows-Vista/find-a-printer-manufacturers-website

  Find and install printer drivers in Windows 7
  http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• My HP officejet pro 8500 has more - will print from my laptop, but not by the desk top

  It prints my laptop downstairs, but not from the Office superior or smart phone. There is a Wi - Fi connection.  I tried the diagnostic tests and does not issue?

  When was the last time the devices were power cycled?

  I recommend an oil change of the full power of the system:

  Unplug the router when turned on

  * Wait 30 seconds

  * Connect Router and wait for it to reboot completely

  * Reboot the computer after the powers of the router to the top

  Unplug the printer when turned on

  Disconnect the other end of the power cord from the wall outlet

  * Wait 30 seconds

  * Plug the printer back to

  Try to print now that everything has been updated.  If the unit still does not print, then get the IP address of the printer.  This can be achieved in the Setup Menu > wireless Menu.  Check the IP address which seeks the printing software.

  * Click Start menu on PC

  * Select all programs

  * Select the HP folder

  * Select the folder for the HP Officejet Pro 8500 a A910 series

  * Select update the IP address

  Also check the information contained in the document located here.  Let me know how it goes.

• HP Officejet Pro 8500 A910g impression - but never does

  Printer model:
  HP Officejet Pro 8500 A910g

  Operating system:
  MS Windows XP Media Center Edition, V 2002, Service Pack 3

  Method of connection:
  Wireless residential gateway AT & T U-Verse

  Description of the problem:

  Network printer not printing after the first print job prints. Display printer panel says

  "print...". "and the laptop display for printer status says" error - printing "(HP Officejet

  Pro 8500 A910 (network) - required user Intervention).

  I ran the HP Print Diagnostic Utility 4.1 for this printer when this has

  has occurred. He meets problem with queue print - print jobs are stuck in the print queue

  (list of files waiting to print). Click on fix to remove and print again

  jobs. I click on Fix and basically it tells me that it is impossible to clear the queue, to transform

  the printer off and on again, restart your computer and re-run the diagnostic tests which

  not looking then no problem with printing.

  I'm only able to print after turning the printer and then turn it on again - and that a single document

  or file with success before coming back to the same behavior. This is not a solution because it

  a printer is used for small businesses.

  All functions worked very well after the initial installation. Not sure when stopped working as he

  is used mainly during the tax season. There has been no hardware to my configuration changes

  Since the initial installation.

  Fax: The printer receive fax but never prints (now printing... displayed on the screen of the printer up to)

  I'm going to printer and on again.)

  Please help solve the problem. What information do you need?

  I tried both solutions you provided.

  None worked.

  I had the problem with a HP Photosmart 2610 AIO printer that I have had for almost 10 years. Has been using remanufactured ink cartridges and they work perfectly until there are about 3 1/2 months. The printer works now than if I use HP ink cartridges. I'm guessing that some required HP update HP ink cartridge only!

  I have tried everything I know to try and even some suggestions for HP and nothing works. So, I thought to replace the remanufactured cartridges that were installed in my printer 8500 currenty (I had a mixture of HP and refurbished who had worked successfully for a while) with original HP cartridges.  This seems to have solved my problem with printing.

  Of course, there was a HP update that required the printer using HP ink cartridges to perform. Is there anyway that we can get this update? If so, I would like instructions to do it for my two printers.

  Thanking you in advance for a quick response.

  Kind regards!

• HP Officejet Pro 8500 has more: 8500 has more - will not print in color and alignment of printhead failure

  I have new ink cartridges, but it will only print in black.  Grayscale is not on.  I also cleaned the print heads several times and tried to line up, but this part came failure refers to the documentation.  What are the documents?  I would lov eto to be able to print in color again!  Any ideas?

  Hi @Adriana8,

  I see that you have problems printing in color. You have changed the cartridges and have the same results. I want to help you solve this problem.

  Please, try the following steps to see if it will help solve the problem. Ignore the titles of 2nd & 3rd documents.

  HP Officejet Pro 8500 printer - color or black ink prints do not.

  All-in-one HP Officejet Pro 8500 (A909) and Officejet Pro 8500 has e-All-in-One (A910) Printer Series - one "ink cartridge appears to be missing or corrupt" control panel displays error on the printer.

  'The following printhead appears to be missing or damaged' display for HP Officejet Pro 8500 has e-all-in-One Printer Series.

  You use genuine HP cartridges?

  If you appreciate my efforts, please click on the "Thumbs up" button below. Good day! Thank you.

• OfficeJet Pro 8500 A910g offline

  My Office Pro 8500 A910g using a laptop running Windows 7 Home Edition works fine on my WiFi network for years.

  I lost the connection. On a second laptop, I get an offline state.

  The blue network status light is not on.

  I printed a Network Setup page and a wireless network test report and everything seems good. I ran the program of HP HP troubleshoot-performed installation failure. I had a local technician look at the printer he said it, it was fine.

  I removed the HP software and reinstalled. The printer is on the network, but I can't find the printer when I try to perform a new installation.

  The HP print and Scan doctor does not find the printer.

  Looking for the address IP in the browser can't find the printer.

  I have reset the default printer.

  I deleted all the pending print jobs.

  I disconnected and reformulated the printr several times

  Any suggestiions? Is there a magical hidden reset button? I have to buy a new printer?

  Print you the wireless config page?  You can scroll through the front panel to check the status?  You will need to download and read your manual to find this information.

• OfficeJet Pro 8500 A910g: OfficeJet Pro 8500 software on Windows 7

  I use this printer for about three years, and about a year, when I clicked on the icon of the software OfficeJet, or tried to run from the program list window, nothing happened.  A HP support agent sent me a link to the "HP Print Scan doctor and", and that fixed it.  A month ago, it's the same thing.  I uninstalled all the HP software associated with the printer and went to HP.com and downloaded a new full version of the driver installed, then restarted the computer.  The same thing happens again.  I can print anything from the PC and use the front panel of the printer to scan the items, but by clicking on the icon HP Officejet does nothing.  When I run the "doctor HP Print and Scan" and make a analysis test, the scan window goes up on the PC and allows me to scan and save any document on the glass or in the charger without any problem, but even after I do that, clicking on "OfficeJet Pro 8500 A910.exe" does nothing.    I use Eset smart security 8 software and SpyHunter, but even with them turned off during the download and installation, and while I try to run the software of the printer, nothing changes with this problem.

  I saw someone post this question on the line.

  Hello

  Try to install the following hotfix:

  http://support.HP.com/us-en/document/c03640384

  Once you start the patch, let a few moments and try to launch the HP software again, it should not be a quick after launching the patch.

  You can see any difference?

• OfficeJet Pro 8500 909 a-. do not reset ink level

  Hi, I have an officejet pro 8500 and I have a problem has a simple solution, I hope! I put it in a new black 940XL high capacity cartridge anhd the LCD screen on the printer and the solution center monitor always shows an explaination (!) mark. This indicates that the ink is close to finishing. In the HP Solution Center, it also shows that the ink level is very low. I can only assume that the printer still think it's the old cartridge. Is there a way that it can be reset, so the printer recognizes that it has a full cartridge?

  Any help would be appreciated.

  Thanks, Ian

  Ok! In desperation I put in another cartridge and everything works.

  Obviously some kind of flaw with the cartridge. I'll take it back to the store when I can

  Thanks anyway

• HP officejet 8500 has more will not print black and white because the color cartridge is low

  I have entered the property and set it to 'levels of gray' and 'use black ink only', but the printer still will not print because "the yellow ink cartridge is low.

  incredibly frustrating that the cartridges of color completely stop you from printing, even if you are trying to print in color.

  Proffessional OS-windows 7

  is there a known solution for this?

  Unfortunately, the printer does not print until the replacement of the yellow ink. There is no work around for low ink message.

• Network scanning multi-page Officejet Pro 8500 a w/o ADF (Vista and HP Print software)

  Without using the ADF on the 8500 has, can I scan multiple pages in a PDF file if the scans are done from the PC? How?

  My version of Vista is 6.0.6002 Service Pack 2 Build 6002.

  My HP Officejet Pro 8500 has e-all-in-one printer - A910a is the standard model, for example, the premium product of mid-range. It is connected by LAN cable. It scans, prints and can provide the status of ink level.

  The 8500 is connected via the network, and on a Vista PC, I use a desktop icon to launch "HP Officejet Pro 8500 A910.exe". The new software is very different from the [Photosmart c6150 dead] [uninstalled] old HP Solution Center, and I looked in the new textbooks at least briefly, so I hope someone can same thing me some time with a basic question/issues scan. My research forum has failed, but if someone has a link to a relevant thread, that would be appreciated.

  Without using the ADF on the 8500 has, can I scan multiple pages in a PDF file if the scans are done from the PC? How?

  I also tried scanning browser based and there is a drop down for sweeping on both sides, but the drop down menu is not activated and cannot be used.

  I only went through the configuration of the network folder, which may be necessary to get the ability I want. On this subject, I wonder if I set up a folder for all users, or just for my login.

  Thanks for any help!

  Success?

  Well, I created a folder network and was then able to scan to a PDF file of several page without using the ADF (ADF) documents.  To do this, (1) install the software provided with the Officeject Pro 8500 has, (2) the installation program a network folderand (3) run the scan of the touch screen located on the Officejet Pro 8500 has.

  (1) install the software supplied on CD (or probably downloaded from somewhere near here). You may be able to work with only the web browser interface, but I wasn't before install the software provided on the CD, and I suspect that some software is required on the PC.

  Install the downloaded software or the software provided on the CD-ROM titled

  HP OFFICEJET PRO 8500

  A910

  (2) Setup a network folder. The installation of the software created a few new icons on my Vista PC.  Double-click the icon of the desktop titled "HP Officejet Pro 8500 A910". On my Vista PC, it runs,

  "C:\Program HP HP Officejet Pro 8500 Officejet Pro 8500 A910.exe A910\Bin\HP"

  An application window should appear. Mine has a title, "HP Officejet Pro 8500 A910 (network).

  The application window has a section of Scanner Applications on the left. From there, the scanner to the network folder Wizard. Which can be done by double clicking on the 'scan to network folder Wizard"or by the first double clicking on"Scanner Actions"and on the screen that appears, click on"Scan to network folder Wizard.  Otherwise, you can get this done through the web browser, if you know the URL for your device's built-in web server. Because I use my DHCP router (to allocate IP addresses in my local network), I currently access the 8500 a of http://192.168.1.19/. From there on, I can access the Scan tab, and I can access the ability to "Setting up the network folder" on the left.

  Using the scan to network folder Wizard, I clicked on New and used the Browse button to select "C:\Users\Gordon\Documents\My Scans" to set up a folder named "Gandalf Gordon". The next page of the wizard, it will take your network password (or local password if he is counting on the local PC) required to access the PC where the path "C:\". "sailed above is located. When I clicked on finish, the wizard opens a web browser which indicated a certificate error. I chose to continue to the site, which turns out to be the web server integrated in the 8500 has. So now you know a URL where your built-in web server on your network if you were already uncertain. If you do this URL a favorite browser, the favorite should work even if the IP address of the 8500 a is changed in the future.

  Display (3) initiated a sweep of the touchscreen located on the Officejet Pro 8500 a. tap the icon "Scan." Tap the 'network '. Select the network folder. Place a page to scan on the glass of the scanner without using the automatic document feeder. Press 'Start Scan '. When the touch screen prompts, "Page another Scan", select 'Yes', place another page on the scanner glass and click, 'Start scan '. When the last page is analyzed, answer 'No' to the prompt "scan another Page.

  Note: When loading pages additional manually, you have to work a little faster or unit will then expire and close the file with as many pages that you managed to scan. I did three pages as a test.

  If there's a better solution out there, please share!