Accidentally, I bought the version Windows of Creative Suite 6. Then I tried to download the Mac version, but now my serial number does not work. What can I do to fix this?
Help please?
Please check: a product for another language or version of trading platform
Tags: Adobe
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bought a re - install windows 7 final... my oem number does not work, what can I do?
have a dell latitude d620 win xp pro installed at the factory. Windows 7 ultimate has been installed on this until I bought the computer. Bought a cd re - install, think oem # I copied would work, but it doesn't. Help!
The product key on the COA sticker is likely for Windows XP. What you probably need to use is the Windows 7 Ultimate product key. If everything you bought has been simply reinstall drive, you can buy a product also key for Windows 7 Ultimate.
http://www.Microsoft.com/Windows/buy/default.aspx
http://Windows.Microsoft.com/en-us/Windows7/get-a-new-Windows-product-key
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Frustration with the cat... My serial number does not work on installing new hard disk
Can someone please HELP... I don't know what to do... Transcript of the chat... May 11, 2016
Info: thank you for your patience.
In the meantime, you can try our community forums, where experts are available 24 hours a day, 7 days a week to answer your questions.
You can also chat with the experts from Adobe live on the contraction. Check out our Calendar for Ask the Experts LIVEand get 'How To' video stream live, ask questions and learn new skills!
Info: now you are chatting with Chidananda.
Please do not close the discussion window or browser tab because it will end our chat session.
Sylvain: Hello! Welcome to the Adobe Customer Service.
Sylvain: Hey Michael
Sylvain: I'm reviewing your question. Please stay on the line and do not close the chat window or browser to ensure our chat session is not interrupted.
Sylvain: I understand you have a problem with the installation of the Acrobat 9 product. I'm wrong?
Michael Schiavone: it is installed very well... it does not accept my serial number.
Sylvain: I have the serial number of the product maybe?
Michael Schiavone: your file was uploaded successfully: Capture.PNG.
Michael Schiavone: your file was uploaded successfully: Capture2.PNG.
Sylvain: Please be sure your details online.
Michael Schiavone: OK
Sylvain: thank you for your stay online.
Sylvain: you need to post your query on the Adobe Forums. Our competent team will solve your problem.
Sylvain: because we do not have information about the activation of the older products version.
Sylvain: is there anything else I can help?
Sylvain: we are always connected?
Michael Schiavone: I am very frustrated... I paid for the product. It was working fine until my computer quit. I had to reinstall on a new drive hard should not because I have to buy AGAIN. The forum was not able to help me. ADOBE is holding me ransom.
Sylvain: I understand your frustration. We have not the older version product information. So I offered you for the Adobe forums.
Michael Schiavone: Adobe forums were not able to solve this problem. When I purchase the software for $650.00 8 years ago, Adobe did NOT indicate that it was an END of LIFE.
Michael Schiavone: I want an activation code that will allow me to use my software. I KNOW that your technicians have a usable code.
Info: you will receive your chat transcript at [email protected] at the end of your cat.
Sylvain: I suggest that get you the latest version of Acrobat Pro DC where we can help you download and install it. Given that we don't have an older product version information.
Michael Schiavone: is NOT acceptable... I don't want to buy something I paid already dedicated give Me a refund and then I'll buy!
Sylvain: I'm sorry to inform you that Adobe no longer supports older products version.
Sylvain: we are always connected?
Michael Schiavone: Yes... I don't know what to do. It's like I bought a car and the wheels fell. I do not support need only a serial number
Sylvain: your serial number given is valid.
Michael Schiavone: so why now work?
Sylvain: due to a technical error.
Sylvain: so I offered you to post your query on the Adobe Forums.
Sylvain: to get your problem.
Michael Schiavone: bye
When you ask a question you will need to provide some basic information
-Forum quick start https://forums.adobe.com/docs/DOC-5601
Mac or Windows and EXACTLY what version of the operating system?
Recent Mac AND Windows operating systems have been known to cause problems "weird."
Using a full account of computer administrator with read/write permission?
Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
-http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html
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From Mac to Windows - now my serial number does not work
I recently bought a new computer which is a unit of Windows - my old laptop was a pimp. I went to install my Creative Suite software and found that my serial code only works on Mac - is there a cure for this?
The platform swaps apply only to the CS6.
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My serial number does not work for elements of the Prem. What should I do?
I try to install the first Elements 8. My serial number does not work. What should I do? I looked the number up when I logged on the Adobe site. I am using Windows
Make sure that your serial number is for the exact product and exactly the version you are trying to install, error "serial number is not valid for this product". Creative Suite
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They sent me a serial number for a windows version of PS Elements when I ordered a mac version. The serial number does not work, it is not surprising, but they don' t seem to care. I tried the online chat and have been waiting for almost a day unanswered. What should I do?
Look here
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Last night, I bought Adobe Pro XI and this morning the serial number does not work.
Last night, I bought Adobe Pro XI and this morning the serial number does not work. [deleted by Moderator]
You must contact Adobe Support by chat or phone when you have the serial number and activation problems.
Here are some links to help get in touch:
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Win version first elements 14 rather than Mac version you downloaded. Serial number does not work. How to get the right serial number?
It is unclear what problem you are facing... the wrong version or the wrong serial number. The serial number is likely for the other version. You don't want the serial number of Windows or the Mac version?
One of the following conditions may be useful...
You can exchange languages/platforms for a newer version product if you follow the instructions on the following link:
l http://helpx.adobe.com/x-productkb/Policy-Pricing/Order-Product-Platform-Language-swap.htm
To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.Serial number and activation support (non - CC) chat
https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp -
I have adobe acrobat 7 Professional and I am trying to install it, but the old serial number does not work, windows 10
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Serial number does not work after the transfer of OSX and apps for the new Macbook Pro
My serial number does not work after the transfer of applications and OS X for my new Mac. Although the Adobe specifications say it is compatible with the older OS X, it does not seem to have no compatibility issues because
-My old Macbook Pro has Yosemite and was fully running CS5 Web premium without a problem.
-My new computer has the same * exact * OS X transferred in which the suite was fully functional with the trial.
A support of top-level, software engineer, or someone who takes care of the soap operas could
-Please provide a number of test series to test with?
- And/or activate my series?
- Or show how to disable the publication series on the old disk hard if I can't use the old computer? So that I can use with the new computer?
I chatted with technical support that keeps saying that it's a compatibility problem, to install with old OS X or buy a newer version. But I know that CS5 works with Yosemite (as I use it myself), and the only question I had is that serial # says invalid, which is separate from the functionality of the program.
I'd rather not spend hundreds more to get a new suite, when I spent a lot for CS5 already and know is fully functional on Yosemite. I have also not return to an older operating system and break things.
Moreover, I used to be a general technical Support and I am a coder of web applications, so I understand that this isn't just some sort of "reboot" of the question
No info to solve this, or a means to achieve at the highest level Tech support, would be greatly appreciated!
Thank you!
Transferred apps will certainly question of activation, because licenses files creation is completely dependent on machine, it willl created according to the particular Machine ID, if you transfer the application from one computer to another, there is incompatibility.
Therefore, it is very necessary that you are using the original installation media.
If you do not agree with the process of removing and reinstalling, try wiping the contents of SLCache and rename the SLStore folder.
WARNING: Do not forget once erase you the contents of this folder, all Adobe applications will ask the new license or re-enter the serial number.
Location: /Library/Application Support / Adobe.
It is strictly recommended to install Adobe applications using the original installation media.
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My serial number does not work he begins with the letters.
My serial number does not work. It begins with the letters.
[NEVER SEND A SERIAL NUMBER IN AN OPEN FORUM.]
[personal information... [Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not the Adobe support, please do not post personal information]
This isn't a serial number to activate an Adobe product. Serial numbers for Adobe products have only numbers, 24 of them in 6 sets of 4. If you happen to find the serial number to be sure never publicly share since anyone can take and use it. Find the serial number of your product Adobe quickly
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my photoshop elements and Lightroom serial number will not work for my new mac. I have purchased this software via download on my windows laptop but returned this laptop because the quality was not great. I decided to buy a mac and now can't use my serial number to download the software.
Download serial for PES are platform-specific, so you'll need to talk to adobe a crossgrade, assuming that you have more windows version.
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Hello
I bought Adobe creative suite 5 master collection a few years ago. I got a new mac and I tried to install Photoshop cs6.
The serial number on the box no longer works (this serial number is not valid for adobe photoshop cs6 extended).
I have the serial number with me if you're Adobe and contact.
Thank you
Susan
Hi again,
- Looks like you have some issues causing third-party plugins installed here.
- Holding the SHIFT key launch PS and click Yes at the prompt, see if that does the trick.
- Check this thread for more details-
Concerning
Rohit
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Serial number does not work on my Creative Suites 5.5
Hello world
I got this version student Creative Suites Design Premium 5.5 in 2011. Recently, my computer was broken, so I bought a new and need to install it again. However the old serial number is not valid more?
Can someone help me with that please? I need to use it so bad!
Thank you!
Elaine
Error: "serial number is not valid for this product". Adobe Creative Suite
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you try to transfer from windows to mac, my serial number does not work... Why?
Hi, I'm trying to transfer from windows to mac... my serial number is not accepted... I'd like to understand why... ?
Serial numbers are not independent of the platform.
Reference:a product for another language or version of trading platform
I hope this helps.
Concerning
Megha Rawat
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