Acrobat Pro XI acts as a licensed product is a trial version

Three users were provided for Acrobat Pro XI licenses and installed on their computer yesterday. Today, they reported having a pop-up thanking them for the use of the trial version and purchase a license for DC.

Now, I understand if they had selected "trial subscription or" when installing in a first time, but these are versions under license with serial numbers.

Is there a mistake being neglected, or a way to prevent that pop up?

to completely rid cc from a computer:

uninstall all cc including the last uninstall: the application of cc desktop, uninstall the Adobe Creative Cloud desktop application

clean your computer of files cc by http://www.adobe.com/support/contact/cscleanertool.html

Restart your computer (do not skip this)

Tags: Acrobat

Similar Questions

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