Adobe has charged my account 30UKP on 23/08/13 for no reason

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• First Adobe has charged to me for the second month and I do not think its fair... How do I get my money back?

  First Adobe has charged to me for the second month and I do not think its fair... How do I get my money back?

  You know that when you purchase a subscription, you do not pay a month ago and you own the software?

  You pay a subscription that you want to use Cloud Plans https://creative.adobe.com/plans software

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

• Someone has charged my account for its Apple's music subscription

  I received an e-mail from Apple TM Inv.

  It's a bill of subscription of Apple's music for someone else.  I do not agree to the Apple's music.

  Could someone advise me please on what to do?

  It's probably a phishing attempt. Do not respond. Shall not disclose any personal or financial information. You can use the address below to the suspicious message as an attachment to the Apple.

  [email protected]

  The link below has information to identify fraudulent emails.

  http://support.Apple.com/kb/HT4933

• Double charging-adobe has charged double my annual cancel the membership is not possible online. They prevent deliberately and they dio not give any customer service phone number

  I wanted to cancel the following product subscription, it was impossible. Please help, they have even doubled instructed me on my credit card. I'll buy another pdf program. I ha enogh with them
  

  
  

  Removed privacy serial No.

  You may please check out the link below for instructions on cancellation.

  Cancel your membership creative cloud

  For more information you can contact the Support from Adobe by clicking on the link below.

  Contact the customer service

  Please make sure that you are connected to the right Adobe ID.

  Hope this will help you.

  Kind regards

  Hervé Khare

• I try my adobe illustrator afte of having bought the student creative cloud Adobe License license. It simply says that no subscription associated with this identification code Adobe to manage my account, that I can see that my purchase has gone through.

  try my adobe illustrator afte of having bought the student creative cloud Adobe License license. It simply says that no subscription associated with this identification code Adobe to manage my account, that I can see that my purchase has gone through.

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• Payment to meet with Adobe has had technical problems

  I bought Photoshop and enter payment information. When I confirmed the purchase I was directed to a page saying that Adobe is having technical problems. How do I know if Adobe will charge me? How can I get the software?

  Hi Anna,.

  Your order has been the process and updated successfully. Your account is active.

  You may also download Creative Cloud Desktop Application

  Please visit download/install FAQ: How can I download and install the Adobe Creative Cloud Desktop App?

  It could be useful!

  Rayyan

• Why Adobe is charging my credit card when I have no subscription?

  Adobe in charge my credit card in January: http://i.imgur.com/cvJ6ohP.png

  Account page Adobe showing no products/services: http://i.imgur.com/hJWDVVW.png http://i.imgur.com/RmjbOfI.png

  My 'demo' of products such as Premiere Pro has expired. I was charged on my credit card for the last few months. Nothing shows up on my account page regarding the products purchased.

  EDIT: Adobe has in fact been load my account since October 2014.

  What is "usually" the problem, it's a subscription under a different email and Adobe ID... have you used a different email?

  This is an open forum, Adobe support... you need personal Adobe support for help

  Adobe contact information - http://helpx.adobe.com/contact.html

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• Explorer Windows has encountered a problem and needs to close, sorry for the inconvenience into account only one user. Other user accounts properly.

  This problem deals with only one of my user accounts, where the user accounts function correctly.  When my wife logs in to his user account, it receives the error "windows Explorer has encountered a problem and needs to close, sorry for the inconvenience."  No ICONS or deskbar charge upward; However, my daughter and my user account functions properly.

  I did a system successfully restore to a previous point, but the problem remains.

  If you are still having problems with Windows Explorer crashing, I suggest to consider the suggestion offered by ShadowKat:

  "Hello people, it seems that some guys out there are still having trouble with this random crashes. I have the same problem, except that it happens every time that I go to my media files on my NAS. It seems that there is a bug or something with windows that causes this problem when you access a folder to storage media like mine, especially when the size of the file is very large (archive all my discs of film there for convenience and continuous =), about 1 TB of data). Windows capable of generating thumbnail images for your files and blocks the Explorer as well.

  I solved this by going to my computer > click the "Organize" (upper-left) > folder and search options > view tab check "Show icons, never thumbnails" option and uncheck the "display file on the photos." This prevents windows to generate images and solved the problem for me. Less visually flashy Yes, but at least not need a cloth and restart is).
  Source: http://www.computertooslow.com/windows-explorer-has-stopped-working.asp
  I hope this helps and good luck!
  ShadowKat. »
   
  If you're still having problems after this, I suggest that to start a new thread in the following location:
   
  http://answers.Microsoft.com/en-us/Windows/Forum/performance
   
  I hope this helps.

• I have a proof of purchase of my Adobe CC license, but according to the site and the app I'm in a free trial. I just got a new Mac and everything transferred and has been using the application on an old PC for a while so I'm not sure is this is what is ca

  I have a proof of purchase of my Adobe CC license, but according to the site and the app I'm in a free trial. I just got a new Mac and all transferred to an older Mac and has been using the application on an old PC for a while so I'm not sure is what is causing my problem. I have bank statements indicating payments of my subscription to Adobe for this product update.

  Hi Seth,

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Hope this helps!

• our Organization has a team account and I currently have my apps on my desktop and now I have a laptop too and would like to downlaod the apps on it. Do I have to download the free trial first?

  our Organization has a team account and I currently have my apps on my desktop and now I have a laptop too and would like to downlaod the apps on it. Do I have to download the free trial first?

  Move of Adobe Creative cloud to cloud creative download & install

  No need to download the trial version. You can directly download the CC apps.

• Dear Sir/Madam, as my Mac Air proved to be malware. I had to reset my computer. My adobe has been deleted by the agent from the computer. Now I have to reinstall my computer, can I have a serial number again? Thank you. I received your response, I still d

  Dear Sir/Madam, as my Mac Air proved to be malware. I had to reset my computer. My adobe has been deleted by the agent from the computer. Now I have to reinstall my computer, can I have a serial number again? Thank you. I received your response, I still don't know how to get the serial code. You could just please give me the original serial code? Thank you very much

  Check your Adobe account online for the serial number (toquickly find your serial number).  Otherwise, you will need to contact the Support from Adobe directly using chat to request serial number.

  To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Serial number and activation support (non - CC) chat
  https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp

• Adobe has cancelled my subscription without asking me anything. Is this normal?

  Adobe has cancelled my subscription without asking anything for me and I can´t find, anywhere in the site, how to re-enable it. Are they or am I crazy?

  Carlos,

  Looks like there may have been a problem with the payment. I suggest you contact our support staff to discuss the details and to take care of this:

  Please see this link for support with creative cloud payments, accounts and membership:

  CC_membership-account-payment-support

  Kind regards

  Guinot

• Hello me my cc adobe has expired and I have already paid and I have not received my serial number, which w

  Hello me my cc adobe has expired and I have already paid and I have not received my serial number, asking me to this topic.

  Hi Abel.

  I see that you bought the creative cloud for subscription teams and you have not invited any one so far. I would ask kindly go to Creative.adobe.com and connect you with this email add and invite you on the accounts so that you can be a part of the subscription. Inviting would be free for free.

  See you soon,.

  Michael Sharma

• My Apple ID has been locked for security reasons. I have all the details to recover my account that the account was created by a child of 6 years. How to unlock my account to use the same?

  My Apple ID has been locked for security reasons. I have all the details to recover my account that the account was created by a child of 6 years. How to unlock my account to use the same?

  < email published by host >

  It is illegal for a child from 6 years to create an Apple ID.

  You can take a date-genius bar with Apple and bring the original receipt Apple.

• The value of my sons iPod upward with one address icloud, but he already has a gmail account, I can change it to use gmail now or is it too late

  JJust got a new iPod touch for my son. I set up yesterday with a new address of email from iCloud, but he already has a gmail account, can I now change to gmail or is it too late.

  I would stat around using his account.

  Go to settings > General > reset > erase content and settings, then the installation program.