After 9.3.5 ringtone problem

Hi all

My personal ringtones assigned to contacts are default xylophone after the last update.  They are always present and checked, but the phone only rings on the xylophone.  If anyone has experienced this?  Or knows how to solve?

Thx for your answer!

Phone: 6 +.

Hello Stockdog,

Thank you for using communities Support from Apple!

If I understand correctly, you have a problem affecting the ringtones and make them work properly.  I'd be happy to try to help you with this.

The first thing we want to do is to make sure that you have a current backup of everything on your iPhone. Nothing that I will propose should result in no data loss, but it's always a good idea to have a backup.   If you follow this link, you will find instructions on how to make a backup: How to back up your device using iCloud or iTunes.

It is possible that something is damaged and that the origin of the problem.  Once the backup is complete, I would say to reset all settings.

Reset preference files resets all parameters that may be problems. This step will not delete your contacts, photos or personal information. It deletes all your preferences for Wi - Fi, Bluetooth, do not disturb, Notifications, general, sounds, brightness & wallpaper and privacy and removes your Touch ID & password.

Do you this by clicking on settings > general > reset > reset all settings.

Once this step is completed, re - assign ringtones and test to see if they now work correctly.

See you soon!

Tags: iPhone

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