After repair startup repair to locked by default

First of all thanks to all those who are willing to help me!

HP Pavilion Elite m9400 desktop PC (M9400t)

Who IS under warranty I should add...

And had weeks of waiting to talk to someone about the current number of Ticket Service. (without any luck there...)

Finally, I did a factory restore...

After restoring to factory settings when I click on finish and the pc restarts, he went to

«Startup Repair checks your system for problems...»

If problems are found, Startup Repair will fix automatically. Your
computer may restart several times during this process.

No changes will happen to your personal files or information. This could
take a few minutes.

Attempt to repair...
Repair the disk errors. It could take more than an hour to finish. »

This works since 06:00 this morning... So, 12 1/2 hours. You can not hit Cancel or 'x '.
It is said
"Startup Repair".
Repair the current operation cannot be cancelled.

What should I do?
I don't want to use the power button to turn off unless I know its ok?


I'm waiting FRO a ticket service for weeks. I get the SAME answer over and over again... It's...

Pasted from the email:

Thank you again for contacting HP Total Care.
After reviewing the question, I understand that you have not received response from the support of advanced technology.
I appreciate that you have passed your question once again to us and gave me the opportunity to help you in this regard.
Please accept my apologies for the difficulties that you are experiencing with your technical questions. I assure you that your situation is not indicative of the quality of service HP is able to provide. I appreciate sincerely taking the time to share your experience with us. Your comments are very important to us and will help to make improvements.

(My name...), I regret to inform you that, due to a few techniques, cling to our advanced support group not able to you contact. Therefore, I'm climbing the case once again and you will certainly receive a response as soon as possible.

If you have additional questions, feel free to let me know. I'll try to do my best to help you.

We always try to ensure that the problems encountered by customers are always taken care with the utmost importance. Be a valued client of HP, we appreciate your prestigious association with us.

For more information on keep your HP and Compaq products up and running, please visit our Web site
to:
http://www.HP.com/go/TotalCare

Sincerely,

****
HP Total Care

I got this exact answer even FOUR DAYS in a row. GRRRRRRRRRRRRRRRRRRR

In a previous e-mail, I was told...

That's why I'm escalating this matter to our advanced support group (upper level)
that will come back to you will be the next possible actions in the next two to
three days.
 

It was there for weeks.

I can't get that degenerate anywhere. I tell myself that it's under warranty with HP support!

So I turn on this Forum I saw a lot of things in the past from here that worked for me or the other pc that I was working at the time.

So my fingers are crossed and just hoping that someone will know what to do.

THANKS A MILLION IN ADVANCE!

(and yes I know I'm shouting!)

I'm waiting for a response before turning off or anything like that.










Reminder, tell them that you talked with someone yesterday and had been promised a reminder. Tell them you need the fixed unit and you think it's a bad hard drive. Don't forget to stay nice and professional on the phone, it goes a long way.

Tags: HP Desktops

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