After updating Firmware, cannot access DDNS

Two days ago, I consulted my router page (AC1450) and found a banner telling me that an update of the firmware (V1.0.0.34_10.0.16) was available, so I enabled it to happen.

Since then, I am not able to access my computer remotely. In the advanced for DDNS page, he says that the update was two days ago. When I clicked update, it says that the username and password are incorrect.

They are not wrong he was working before the update.

I don't know what was the previous version, but I need to get this back to work.

John

After this announcement, I called Netgear support. My router is out of warranty, so it wasn't much that I could discuss with the representative outside to pay a tax of exhorbant for an answer. I was directed to the FAQ page for answers.

Error on my part, and the lack of Netgear.

First of all, I got the router back up and operational. Was my fault, I didn't make a backup of existing information. Lack of Netgear, it didn't ask me to do this, after I clicked on the balloon to upgrade the firmware of the router status page.

If you are going to place a guest who is an update is available for a router, then Netgear must inform the end user that there are steps that need to happen, otherwise the data will be lost.

I found myself without downgrading the firmware, download the firmware on Netgear, then upgrade to the latest version of the software package, then instill information from scratch in my router and I was able to communicate with my computer remotely through DDNS.

Laserman

Tags: Netgear

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