Alienware R5 is not Waking Up from Sleep Mode

Hi all. I recently bought an alienware aurora r5, and it works fine except he wakes up not of mode before pressing the mouse or the keyboard. I have an Acer H236HLBID monitor connected to the GPU via HDMI. The monitor will turn on (No Signal screen) when I move the mouse, but the computer itself doesn't go out of fashion 'sleep'.

I tried upgrading the BIOS to the latest version, but it does not solve the issue. I also tried to reinstall the drivers of ASMedia USB 3.1, of https://www.reddit.com/r/Alienware/comments/4ckz82/x51r3_wont_wake_up_and_freezes_randomly/d4za4ma?st=isy4l18r&sh=69044241, without a bit of luck.

Here is some information on my system:

CPU: Intel Core i7 6700 k

GPU: GTX 1070

Any help would be greatly appreciated. Thanks in advance!

I found the cause of the computer do not wake mode "sleep" using USB devices. You need to boot into the BIOS setting and activate "Allow the devices to wake mode ' sleep'" or something similar. By default, this option is disabled.

Tags: Dell Products

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