All-in-one Deskjet 3520: NO black printing ink...

I'm very irritated right now. My printer is 3 weeks out of warranty. I just spent $ 60 + new ink cartridges today. The color cartridges are working well, but the black ink does not work. The printer acts like it is printing, but nothing appears on the paper. I see many people with this problem on this forum and other forums. I called technical support... went through an hour of "Troubleshooting" and then was disconnected. Recalled and waited 45 minutes for someone else to tell me that he would sell me another printer for $100 + y including some startup ink cartridges which only last me a very long time. I JUST bought $60 in the ink cartridges today. I tried to remove the print head with no luck. I can't take the printer apart to remove the print head. I was going to try to clean it myself, but it is impossible to disassemble the thing.

I am EXTREMELY displeased with the the customer service of hp and the feeling that they must save their product when it stops working just 3 weeks after the expiration of the warranty. I would be delighted if someone could tell me how I can solve this problem, since the printer is in condition basically new and has new ink.

It is regrettable that these products are not made to last more than a year. I will not buy another hp product.

Called customer service. They send a new printer.

Thanks for the info.

Tags: HP HP Printers

Similar Questions

  • All-in-one Deskjet F3335 allows to print "black only" on the profile of a user, no other

    Hello

    I have an annoying problem with my all-in-one Deskjet F3335.  I print a lot of documents on my printer.  Rarely do I need to print anything in color.

    Since the acquisition of a computer running Windows 7 (x 64), I was not able to print in "grayscale: black cartridge only" on my profile; the only option is 'high quality '. (see image below)  I thought it was a systemic problem until printining something user profile on my husband.  His profile will allow for me to select "black cartridge only."

    I tried to uninstall and reinstall the software and updates. This did not help.

    Hoping someone out there might have a suggestion for me on how to solve this problem (and stop wasting my color ink)! Thank you

    As I understand it, you can change the printer to print in only black and white on a profile, but not on the other on the same computer. Is this correct?

    This type of question usually depends on the permissions available on each profile. I would hazard a guess that your husband is a Director or that there privleges more than your own profile. I check to make sure that your account is set up as an administrator first.

    Secondly, I would also check the 'Advanced' tab, that sometimes you can change the settings for printing color black and white or grayscale.

    Let me know!

  • HP All In One Deskjet 3520 Microsoft Report Errorr

    HP All In One Deskjet 3520 error - I have Windows XP and every time I try to print (if, since an application, Internet or serigraphy, I get: XXX program has encountered a problem and needs to close - sorry for the inconvenience.) Send the report. I uninstalled and re-installed the printer twice - what happens?

    Hello

    Please perform the below mentioned steps that should solve the problem.

    1. click on the Start button on the computer.
    2. then click on Control Panel.
    3. then printers and faxes
    4. in the top left, click on add a printer
    5. click Add a local printer
    6. and while "Use an existing port" is selected, select "Virtual USB port... "and then click Next.
    "7. in the manufacturer list, select HP, then under the Deskjet 990 c printer list", then click Next and complete the wizard

    Now try printing. It should work.

    Kind regards
    Jabzi

    Give Kudos to say 'Thank you' by clicking on the White Star under my name.

    Click on 'accept as Solution' if it has solved your problem, while others may find it.
    I work for HP

  • All-in-one Photosmart HP 3310: black printing in odd rows

    Hello

    I have had this printer for almost 6 years and never had a problem with it until this last week. My impression started out as below:

    As you can see, the colors are fine, but black seems to be coming out in lines. As the black cartridge was almost empty, I replaced it and received the same impression. I replaced that one (just in case the cartridge was defective) and received the same impression.

    My printer is out of warranty; I tried to clean the print heads and align the printer several times over the last week and nothing has changed. In fact, every print I do has the same meaning (even thickness, same color, same type [dotted, lined, etc.], in the exact same places every time, which is interesting.

    I tried the reset of the printer (pulling on the power cord for 15 to 30 seconds, and then reconnecting), alignment and clean the print heads in the printer menu, and then on the menu in my Mac, and I tried to get the number online (here and here), but came to nothing.

    I'm currently located in the United States, in Arizona. I understand that it is an older printer, so I may end up having to replace, but I was hoping someone might have a suggestion.

    Thank you

    ~ Leslie

    Hey @TheLastDuchess,

    Welcome to the Forums of HP Support!

    I understand that you are having problems of black print quality when printing HP Photosmart 3310 all-in-one printer. I first want to thank you for all the details you provide me in your message. I see you've already replaced the black cartridge twice, cleaned and aligned the print head several times and reset the printer nothing helps. Unfortunately at this time, it sounds like you have a defective system of the print head. The printhead in the unit model is not replaceable part. It reads the cartridges and ink to go on the control document. If this part in case of failure to replace the entire unit would be necessary. According to all the steps that you have already tried, at the moment, you have exhausted the troubleshooting steps. I don't want you to run one more cleans away from your printhead system because it uses no ink in order to rinse the ink for cleaning system. The rule is generally, if cleans 2-3 make no difference, not to go forward with more clean as you will just waste ink.

    At that time, I suggest that you contact our Technical Support by phone team to explore additional options.

    For Arizona, HP Technical Support can be reached at the: 1800-474-6836

    Good luck and happy holidays!

  • all-in-one Deskjet 1515: do not print from MS word

    My printer prints not MS word.it prints from all other programs except for ms word. Ive tried everything I could think, suggestions

    Hey @mangee,

    Welcome to the Forums of HP Support!

    I would like to help you today to solve the printing problem of Microsoft Word that you encounter when you try to print from your computer Windows 8.1 for the printer all-in-one HP Deskjet Ink Advantage 1515. Because you are able to print from all programs except one, I don't think that what you feel is a conflict driver on your computer Windows 8.1. To resolve this conflict, can I please have you perform the following steps.

    How to add another driver:

    1. Open your screen to Start by clicking the windows button in the lower left corner of your computer screen or by selecting the "Windows" button in the bottom left of your keyboard to the left of the Ctrl key
    2. In the screen type start "devices and printers
    3. If the option devices and printers automatically fills, click settings at the top right and then click on devices and printers.
    4. In the devices and printers folder right click on your HP Deskjet Ink Advantage 1515 and left click on printer properties
    5. Left click on the Advanced tab
    6. Left-click on new driver
    7. When the new driver window just press 'Next' until you see a list of manufacturers on the left and a list of Printers on the right.
    8. Select HP as the manufacturer on the left
    9. DeskJet 9800 select the printer on the right. If Deskjet 9800 does appear to only select "Windows Update" at the bottom left and once the update is completed, you will be able to select Deskjet 9800.
    10. After selecting Deskjet 9800 hit Next to complete the wizard driver new
    11. Under the printer properties window, select "Apply", but don't hit not OK
    12. Select the general tab
    13. Rename your printer HP Deskjet Ink Advantage 1515 at
    14. Click OK
    15. Finally, right click on your HP Deskjet Ink Advantage 1515 one more time and click on Printing Preferences
    16. Left click on the paper/quality tab
    17. Left click on the drop down menu 'Normal' for quality printing at the bottom right and change its normal fast
    18. Press apply and OK

    Now that the other pilot is successfully added to, please try to print the new Word.

    Please reply to this message with the result of your troubleshooting. I look forward to hear from you!

  • DeskJet 3520: no black print with new ink and genuine cartridge is full

    No black print with genuine new cartridge ink level shows and complete.  Many other colors are printed. This happened after I made the print heads clean and clean ink smears.

    Thanks for the reply

    Now, if you were to call to our technical support team, they should be able to implement a replacement for you for this printer model, regardless of the status of the guarantee.

    Call them and let me know how things are going for you!

  • HP Desktop 3520 e-all-in-one: Deskjet 3520 e-all in one printer does not print not black ink

    I just installed a new black cartridge of hp 564xl with an expiry date of 30/01/2017. Low and behold the black is not printing and the printer was bought in 08/2012. I did everything what was proposed in the support forums and nothing helps nothing worked. The three other colors print fine except the black. Based on the responses of everyone I guess that there is no compensation for her and I should scrap this device after three years of constant use. I think from now, there will be a solution to this problem, but Hp is not us.

    I am using HP printers because I bought my first computer in 1992 and never had any problems with them so far.  My second printer that was bought in 2004 still good, except that it is not wireless.

    If I need to buy a new printer wireless, I am sorry to say that I might have to watch the competition.

    If someone knows a solution that I would be grateful.

    The next step is to contact HP.  Even if your printer is no longer under warranty, they may be able to provide a solution.  After you contact HP post back here with the results please.

  • print all-in-one Deskjet 3522nd: won't print black

    I have a deskjet printer 3522 who don't print black ink.  It becomes more low - where will the ink? I changed the cartridges which were all new HP ink. I cleaned the pinhead of many times. I tried a difficult start. Ideas - other than throw it out the window?  someone at - it any other suggestions?

    @justmargie2

    As it is a 3522, I would advise to call the HP support by phone immediately. Even if it is out of warranty, you can require a replacement of the printer. Can you please let us know how you get on?

    Thank you

    Ciara

  • Printe all-in-one Deskjet 3520: cannot reconnect my printer all-in-one Deskjet 3520 wireless network

    Hello!

    I'm having a problem to reconnect my printer on the wireless network. I unplugged for a few days and now it won't connect to the wireless network. I get the following message on the small screen on the IP of the printer: not connected SSID:N / A. I hope you can help me solve this problem.

    Best regards

    Mina

    Hi @Mina85 and welcome to the Forums of HP!

    I see that you are having connectivity problems.  I would try to help!

    I recommend you to perform a power reset.   Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

    I also suggest this document on Center of troubleshooting wireless printing.

    Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

  • Series e-all-in-one Deskjet 3520

    I lost my USB cable.  Does anyone know if there is a cable specific and if so, which is it?  Thank you, justmargie

    Hello justmargie,

    Please ask "USB printer cable" in all stores.

  • All-in-one Deskjet 3632: Deskjet 3632 black ink not working not

    Hello

    I bought a HP all-in-one Deskjet 3632 and have set up on my laptop and phone. I scan a document was nice and feel it was ok, but the documents will not print using black ink. The first impression is rather a gray, and it seems that the color ink is the only one used. When you print word documents, none of the black ink is printing and only a small amount printed on the first page of test, where none of the letters are readable at all. The cartridges are new and in the same area as the printer. I did the fixes suggested without result, bar to buy a new cartridge which I hesitate to do what the budget is tight. Is there a fix that can be made, or will I have to resort to buying a new cartridge?

    Greetings @JamesMontgomery,

    Thank you access the Forums from HP Support for extra support! I see that you have problems printing in black. I will do my best to help you with this problem.

    I wasn't sure of what you have already tried. I would say the contacts of the cartridge cleaning manually, if you have not already: ink cartridge errors. Do not take into account the title.

    If you still have questions, please contact HP support: phone help worldwide.

    If this helps you to find a solution, please click on the button "accept as a Solution. If you wish, to say thank you for my effort to help, click on the 'Thumbs Up' to give me a Kudos. Please let me know the results. Good day!

  • HP All in One deskjet printer: X HP

    I have my HP all in one Deskjet Printer 3522 programmed to Eprinting from my cell phone wireless. I want to add a second computer to wireless network for Eprinting.  What are the steps to add the second computer.

    I had taken these measures as soon as possible.  As stated earlier I just needed to create the homegroup and get matching password on both computers. Once everything very easy, I determined the steps to follow. Printer works on both computers.

  • Re: HP Deskjet 3520 - will not print black text

    Re: HP Deskjet 3520 - will not print black text

    so frustrating piece [language edited by moderator]

    Hi @Jaaanosik

    Please use the following document to solve the problem. Printer cannot print black ink or color ink, or prints blank Pages.

    If the problem persists, I would call you HP regardless of your warranty status. The number of call HP is 1-800-474-6836 for the Canada and the United States, or you can Contact HP worldwide.
  • All-in-one DeskJet 4625 and printing with Mac OS 10.9 Maverick

    I just installed Maverick - Mac OS 10.9 - and print is no longer a device all-in-one DeskJet 4625.  The computer and the device are communicate since I can see the ink levels, scanner and other functions, but it will not be printed.  I know that there is no problem with the printer, since I can print to it from another computer that has installed Mac OS 10.8.  Apparently, there is a need for an update of the printer driver.  Apple support is not an updated driver.  So, my question is hp will provide an updated driver?  And when?

    Hello

    Apple provide a updated driver.

    First restart your Mac, then click on the Apple icon and select software update, do not forget to install any available HP or Apple updates.

    If you can't print, try installing the package from the link below and check if this is useful, although it does not list the Mavericks, it should work on the operating system as well:

    http://support.Apple.com/kb/dl907

    Shlomi

  • DeskJet 3520: Unable to print the map of wedding stationery

    I have a card that appears to be too thick - it sticks in early printing, then moves along and print the rest of sheet well. The card is sold as 'wedding stationery' and is thicker than the card I normally use. Should which option I use to print on this map?

    Thank you

    @Djinnie

    Printer:

    E-all-in-one printers HP Deskjet 3520

    The printer specificationsincludes a list of the weight allowed for various documents:

    Status bar

    Type

    Weight

    Capacity (depending on the weight of the paper)

    Feeder

    Paper

    64 to 90 g/m² (16 to 24 lb)

    Up to 80 sheets

    Envelopes

    75 to 90 g/m² (20 to 24 lb)

    Up to 5

    Index cards

    Up to 200 g/m² (110 lb index maximum)

    Up to 20 or 40

    Photo paper

    Up to 280 g/m² (75 lb)

    Up to 30

    Output tray

    Paper

    n/a

    Up to 15

    Envelopes

    Up to 5

    Index cards

    Up to 10

    Photo paper

    Up to 10

    "Medium stock paper / card.

    Look for a setting in the printing preferences for the type of media "brochure", thick, or similar paper.

    "Very heavy weight paper / card stock.

    You might be able to fool the parameter defining the type of support to some kind of Photo paper - this media (paper kind) allows a weight up to 75 lbs/280 g/m.

    Reference:

    Printing options

    Comment

    In my opinion, unless you want to print the notice yourself for some reason, this might be the time to look for a local printing Service company that can help by printing the invitations for you with your special message / staff.

    You can provide the staff of print service with a sample of your message that is printed on plain paper.  This way you are not tempted and then perhaps overwhelmed with choices that may be other than what you have already decided.

    Why use a printing Service?

    • This printer also beautiful be, isn't able to print invitations from the way you expect.
    • The invitations are likely to be expensive and perhaps not easily replaceable.
    • The test phase may exceed the number of invitations you want to risk.

    If you do, you could remove this in your list of items "I do" and entrusts the care professionals.

    When you see a post that will help you,

    Who inspires you, gives a cool idea,

    Or you learn something new.

    Click the 'Thumbs Up' on this post.

    My answer-click accept as Solution to help others find answers.

Maybe you are looking for

  • How to recover old emails?

    My phone died and has been recycled as well as hard drive... both are gone. Can you recover these mails for me so that I can add to this new laptop? I have two accounts... one for me and one for my wife... She had e-mails that she saved and who have

  • Why is it not compatible with Mozilla Firefox 5 Download Accelerator Plus?

    I've updated current Firefox and DAP in their respective version only to realize that the Firefox 5 is not compatible with 9.6 DAP. However, previous versions of the two were compatible with each other.

  • HP Officejet 8625: AirPrint broken after updating the printer itself

    Our printer has worked successfully with multiple devices i two Macs and a pc. My daughter has allowed the printer install an update of last week and it no longer works via the wireless network or via AirPrint (devices does not detect the printer, ca

  • Disc tray will not open

    I have a hp pavilion p2-1105, and every time I press the button to eject my disc tray opens. What can I do?

  • Gamertag

    Ive been wanting to change my gamertag to 'shorbie', but every time I type the name to change it will take me to do my own or choose a why this is happening I looked that name and no one has it does anyone know why?