All-in-one Photosmart HP 3310: black printing in odd rows

Hello

I have had this printer for almost 6 years and never had a problem with it until this last week. My impression started out as below:

As you can see, the colors are fine, but black seems to be coming out in lines. As the black cartridge was almost empty, I replaced it and received the same impression. I replaced that one (just in case the cartridge was defective) and received the same impression.

My printer is out of warranty; I tried to clean the print heads and align the printer several times over the last week and nothing has changed. In fact, every print I do has the same meaning (even thickness, same color, same type [dotted, lined, etc.], in the exact same places every time, which is interesting.

I tried the reset of the printer (pulling on the power cord for 15 to 30 seconds, and then reconnecting), alignment and clean the print heads in the printer menu, and then on the menu in my Mac, and I tried to get the number online (here and here), but came to nothing.

I'm currently located in the United States, in Arizona. I understand that it is an older printer, so I may end up having to replace, but I was hoping someone might have a suggestion.

Thank you

~ Leslie

Hey @TheLastDuchess,

Welcome to the Forums of HP Support!

I understand that you are having problems of black print quality when printing HP Photosmart 3310 all-in-one printer. I first want to thank you for all the details you provide me in your message. I see you've already replaced the black cartridge twice, cleaned and aligned the print head several times and reset the printer nothing helps. Unfortunately at this time, it sounds like you have a defective system of the print head. The printhead in the unit model is not replaceable part. It reads the cartridges and ink to go on the control document. If this part in case of failure to replace the entire unit would be necessary. According to all the steps that you have already tried, at the moment, you have exhausted the troubleshooting steps. I don't want you to run one more cleans away from your printhead system because it uses no ink in order to rinse the ink for cleaning system. The rule is generally, if cleans 2-3 make no difference, not to go forward with more clean as you will just waste ink.

At that time, I suggest that you contact our Technical Support by phone team to explore additional options.

For Arizona, HP Technical Support can be reached at the: 1800-474-6836

Good luck and happy holidays!

Tags: HP Printers

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