"Always-on" USB port not charging phones when turned off.

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  Hi CindyThrelkel,

  Try the following steps to resolve the problem:

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  http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

  Method 2: I suggest you perform the clean boot and check.

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  http://support.Microsoft.com/kb/929135

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  Method 3: You can check after uninstalling and reinstalling the USB drivers , if you are able to connect. You can disconnect all USB devices and then perform the following steps:

  a. Click Start and then click Control Panel.

  b. click System and Maintenance, click System and then click on Device Manager.

  Note: If Control Panel is in Classic view, double-click System and then click on Device Manager.

  If you are prompted for an administrator password or a confirmation, type the password, or click on allow.

  c. in the Device Manager, double-click to expand the "USB Bus controllers", right click on the controller host, click "Uninstall" and click "OK".

  Check that if at all, there is an exclamation point on the pilot, it suggests problems with the installed driver.

  d. Repeat step 2 to uninstall all items under 'USB Bus controllers'.

  Then, restart your computer and Windows 7 will automatically reinstall all USB controllers.

  If you are still having the same problem then you can check the device USB drivers updated using windows update. See the following help link:

  Updated a hardware driver that is not working properly

  http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

  If the edge of the question persists I'll ask allows you to check the chipset driver updates you find on the manufacturer's website. The chipset drivers normally integrate USB controller drivers as well.

  You can also check:

  In Windows network connection issues

  http://Windows.Microsoft.com/en-us/Windows/help/network-connection-problems-in-Windows

  Hope this information helps.