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• on dv6 fingerprint reader has stopped working after installing Norton 2012

  Fingerprint reader has stopped working after installing Norton Internet Security 2012 on both of my notebooks from HP.

  Product name: HP Pavilion dv6

  Operating system: Windows 7 64-bit

  Error message in Device Manager under biometric devices in Device Manager displays an exclamation mark beside validity sensors (WBF) (PID = 0018). The following message is under the general tab: "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) ».

  Driver is present and seems to be up-to-date.

  Appreciate your help.

  I have finally isolated the problem of my software lack of HP dv6 fingerprint reader. I think Norton Removal Tool, available online at www.symentec.com/nrt, was the reason. I am sure this conclusion because the exact same problem occurred after I installed Norton Internet Security 2012 on laptop HP same as my wife. I tried, in vain, to uninstall and reinstall the driver for the biometric fingerprint device provided by Validity Sensors, Inc.

  After spending a day and a half to try to "solve" the problem, I decided to restore my system and go back to the prior agreement of the point of the installation of Norton. Thank you HP to make this process quick and painless. Don't forget that if you installed anything after the restore point, it will have to be reinstalled.

  Fortunately, there's a less intrusive on CD of Norton removal tool. This utility uninstalls an older version of Norton you are requested to restart and then installs the latest NIS. It is a method of removal safer that wide brush offered by the Norton Online link, which wipes everything remotely suspect.

  After reinstalling Norton Internet Security 2012 from the CD, everything works as it should, including the fingerprint reader.

• Satellite U300-130 - TosBtMng has stopped working after installing Nokia PC Suite

  I have the same problem too... with Toshiba Satellite U300-130.

  Bluetooth worked well enough before I installed the Nokia PC Suite for my mobile on my PC (new version 7.1.26.0 Web site).

  To be correct, as a first step, I even managed to maintain a connection between the PC and the Nokia Bluetooth and ran the synchronization of the contacts. I tried several times, but each time synchronization run ended with the message "PC couldn't get response from your Nokia.

  After the reboot, my PC went crazy and started broadcasting the message "TosBtMng has stopped working" and it restarted every time that I ask him to close.

  Installation of the new version of BT Stack (6.40) does not resolve this error.

  Help, please

  I also use Toshiba Satellite, I use this [suite Nokia pc | http://www.softsea.com/review/Nokia-PC-Suite.html] version

• Receive the error "Windows has stopped working" after installing the update of security for Vista (KB977165)

  I use Vista Business, I installed the update of important security for Vista (KB977165), after installing and restarting my computer, I received an error message that Windows has stopped working and then I get a black screen. I rebooted in safe mode and did a system restored. So currently I did not update.

  This happened to someone else? Is it I can do it fix it?

  Hello

  Since you get such a serious mistake, I would use the free incident reports.

  Windows updates - free Incident report

  Go here and click on-> Windows Update fails while searching, downloading or installation of updates
  http://support.Microsoft.com/GP/wusupport#tab3

  The security updates, you can get free support Incident report
  http://www.Microsoft.com/protect/resources/support.aspx

  I hope this helps.
  Rob - bicycle - Mark Twain said it is good.

• vCenter stopped working after installing WSUS

  As I tried to connect to our testlab vCenter (vSphere 5) this morning, I found that it stopped working.

  After a little research on the Machine (64 bit Win2k8) I discovered that someone went ahead and installed WSUS on the same computer that is running vCenter.

  As ex-athletes vCenter probably stopped working due to a port conflict between IIS and vCenters Tomcat (the two default port 80), so I tried to change the Tomcat port in the server.xml file. But which seemed to have done nothing at all (maybe I have something wrong here, not much in tomcat).

  Because I don't want the whole machine setup and I had some problems in the past with WSUS running on non-standard ports, I'm looking for some guidance on how to fix the vCenter instead.

  Any suggestion on what/where exactly, I do need to change?

  Thanks in advance

  First of all, you can check the vpxd.log on the vCenter server to ensure that it is indeed a problem of port conflict

  There are several services that might be running on port 80. Outside of IIS, SQL server reporting services is quite common in conflict with vCenter server.

  You can use netstat-nab | / findstr/i 80 to check what service using the port. If it turns out to be SSRS, you should be able to disable the service safely.

  I did find an official documentation to change the port for vCenter after installation. But a solution would be to stop the WSUS service and start the service of vCenter server. Connecting to vCenter and go to Administration--> VirtualCenter Management Servcer--> Web Service Configuration and change the http port.

  Let us know how it goes...

• Desktop Window Manager has stopped working after installing Defender Pro 2012 5 in 1

  Hello

  My father has a Windows Vista. It works very well. Until we installed Defender Pro 2012 5 in 1,

  It was a bit slow... the screen flickers of its lights for a few seconds every 10 minutes, I get this... I already have contact Defender Pro, and they said that it was not their fault.

  Help, please!

  DESKTOP WINDOW MANAGER HAS STOPPED WORKING
  Windows can check online for a solution to the problem

  -> online and are looking for a solution (recommended)
  -> close

  APPCRASH
  Application name: Dwm.exe
  Application version: 6.0.6002.18005
  Application timestamp: 49e02696
  Fault Module name: ntdll.dll
  Fault Module Version: 6.0.6002.18327
  Timestamp of Module error: 4cb74dd3
  Exception code: 80000003
  Exception offset: 0000000000045f00
  The system version: 6.0.6002.2.2.0.768.3
  Locale ID: 1033
  Additional information 1: 0fef
  More information 2: 0d8b4b37a0c1e529a7398b6615cc3528
  Additional information 3: f196
  Additional information 4: acf765d48a0657c8822f379a6b5f3b91

  Read our privacy statement:
    http://go.Microsoft.com/fwlink/?LinkId=50163&clcid=0x0409

  Sorry to tell you,

  I already solved the problem.

  Just to let you know, I buy the product, because

  I used the free and they don't really work (IN MY OPINION).

  Anyone has this PROBLEM (appcrash)

  Go to start

  Click on Control Panel

  go to appearance and personalization

  Click on appearance color of windows.

  then click on settings in the appearance of progress.

  under the gaze of point for the theme of basic or something like that.

  Want more info on Dwm.exe?

  Click here-> http://www.howtogeek.com/howto/windows-vista/what-is-dwmexe-and-why-is-it-running/

• Sony motion eye cam on my sony vaio vgn-fe48g has stopped working after installing win7

  Please could someone help me to set up the Board Sony motion eye cam and FN keys that don't work after upgrading from Vista to Win7, Sony are no help at all.

  Device Manager can't even see the cam. I tried to install it manually and the nearest me am added the cam, I was able to start.

  Maybe you are missing the drivers. Are there drivers available for this W7?

  You should check with Sony for your specific model and area/region Web site to see if they provide any W7 drivers at all. If Yes, have you installed them for the web cam?

  EXAMPLE - this site is for the India, they have a few drivers for Vista HP 32 bit, but none that seems for W7 HP 32-bit. - http://www.sony.co.in/support/product/vgn-fe48g

  This is a missing driver for W7 then issue you might try to install drivers vista in compatibility mode, but this is not guaranteed and can cause other problems. Back up your data first to be safe. See http://www.sevenforums.com/tutorials/98073-drivers-install-vista-drivers-windows-7-a.html and you need the correct version of the pilot 32 or 64 bits depending on the case.

• OfficeJet 8600 N911a MAC wireless stopped working after installing Win 7 Hello

  Since my original installation of this printer in August 2013, I had a simple and flawless printing installation wireless for Macbook Pro (10,9), Macbook Air (10.7.5), iMac (10.6.8) (7.1.1) iPads and iPhones (7.1.1).  Last night, I tried to connect Win 7 laptop to HP via Bonjour.

  All devices except the iMac are now impossible to print.  10.6.8 OS seems to be ok.

  All devices to recognize the 8600, but nothing prints. iphones and ipads acknowledge the 8600, but nothing happens when I click on print.

  I tried to reset the default printer, download the drivers, reboot the wireless network, etc.

  HP printer utility opens fine on the Mac, and I can see the power levels and other information related to the printer.

  Help!

  Einstein said to do the same thing repeatedly and expecting different results is insanity.

  After reading the other posts on this forum, I have "reset" my mac printers, deleted my printers, reinstalled my printer, downloaded and installed the printer drivers, unplugged my router, power off my printer at least 3 times each, and that's all working again now.

  I believe in putting in place this laptop Windows POS on my print caused network failure.  I was no problem since I stopped using windows about 5 years, and then this.  Lesson learned.

• Vista 'Open file location' has stop working after installing IE9 Beta

  My context option 'Open file location' has quit working on all the shortcut files (.lnk).  Choosing 'open file location' triggers WITHOUT ERRORS and seems to not trigger any increase in CPU activity, or I can't detect any change in process explorer, it's just nothing at all.  BUT it doesn't seem to work because he used for the FIRST time (and only the first time) I have choose it from a shortcut on the desktop after a reboot... as long as I do not first open all records.  PLEASE NOTE that this behavior only started in the morning, after I installed IE9 Beta on my computer.

  I use Vista Ultimate SP2 on a box of Dell, Intel Pentium D 3.00 Ghz with 3.5 GB of Ram.

  I rely heavily on "Open file location" to navigate through my system so that your help will be greatly appreciated.

  Here's the sumery of FileExtInfo.exe of my .lnk file associations:

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  Information of the file association [.] LNK file type]
  Page generated by FileExtInfo v2.0 on 20/09/2010 10:13:13

  FileExtInfo © 2005-2007 Ramesh Srinivasan.
  Homepage: http://www.winhelponline.com
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  [HKEY_CLASSES_ROOT\. LNK]
  @= "lnkfile".

  [HKEY_CLASSES_ROOT\. LNK\ShellEx]

  [HKEY_CLASSES_ROOT\. LNK\ShellEx\ {000214EE-0000-0000-C000-000000000046}]
  @= "{00021401-0000-0000-C000-000000000046}.

  [HKEY_CLASSES_ROOT\. LNK\ShellEx\ {000214F9-0000-0000-C000-000000000046}]
  @= "{00021401-0000-0000-C000-000000000046}.

  [HKEY_CLASSES_ROOT\. LNK\ShellEx\ {00021500-0000-0000-C000-000000000046}]
  @= "{00021401-0000-0000-C000-000000000046}.

  [HKEY_CLASSES_ROOT\. LNK\ShellEx\ {BB2E617C-0920-11d1-9A0B-00C04FC2D6C1}]
  @= "{00021401-0000-0000-C000-000000000046}.

  [HKEY_CLASSES_ROOT\. LNK\ShellNew]
  "Handler" = "{ceefea1b-3e29-4ef1-b34c-fec79c4f70af}".
  "IconPath" = hex (2): 25, 00, 53, 00, 79, 00, 73, 00, 74, 00, 65, 00, 6 d, 00, 52, 00, 6f, 00, 6f, 00,------.
  74,00,25,00 5 C 00, 73, 00, 79, 00, 73, 00, 74, 00, 65, 00, 6 D, 00, 33, 00, 32, 00, 5 C, 00, 73,------.
  00,68,00,65,00, 6 c, 00, 6 c, 00, 33, 00, 32, 00, 2nd, 00, 64, 00, 6 c, 00, 6 c, 00, 2 c, 00, 2d, 00,------.
  31,00,36,00,37,00,36,00,39,00,00,00
  'ItemName"="@shell32.dll,-30397 '.
  'MenuText"="@shell32.dll,-30318 '.
  "NullFile"=""

  [HKEY_CLASSES_ROOT\. LNK\ShellNew\Config]
  "DontRename"=""

  [HKEY_CLASSES_ROOT\lnkfile]
  @= "Shortcut".
  "EditFlags" = DWORD: 00000001
  'FriendlyTypeName"="@shell32.dll,-4153 '.
  'IsShortcut '=' '
  "NeverShowExt"=""

  [HKEY_CLASSES_ROOT\lnkfile\CLSID]
  @= "{00021401-0000-0000-C000-000000000046}.

  [HKEY_CLASSES_ROOT\lnkfile\shellex]

  [HKEY_CLASSES_ROOT\lnkfile\shellex\ContextMenuHandlers]

  [HKEY_CLASSES_ROOT\lnkfile\shellex\ContextMenuHandlers\OpenContainingFolderMenu]
  @= "{37ea3a21-7493-4208-a011-7f9ea79ce9f5}".

  [HKEY_CLASSES_ROOT\lnkfile\shellex\ContextMenuHandlers\UltraSentry]
  @= "{8EBAD5CA-D4BF-44CF-84D8-C38B1464303D}".

  [HKEY_CLASSES_ROOT\lnkfile\shellex\ContextMenuHandlers\ {00021401-0000-0000-C000-000000000046}]
  @=""

  [HKEY_CLASSES_ROOT\lnkfile\shellex\DropHandler]
  @= "{00021401-0000-0000-C000-000000000046}.

  [HKEY_CLASSES_ROOT\lnkfile\shellex\IconHandler]
  @= "{00021401-0000-0000-C000-000000000046}.

  [HKEY_CLASSES_ROOT\lnkfile\shellex\PropertySheetHandlers]

  [HKEY_CLASSES_ROOT\lnkfile\shellex\PropertySheetHandlers\ShimLayer property page]
  @= "{513D916F-2A8E-4F51-AEAB-0CBC76FB1AF8}".

  [HKEY_CLASSES_ROOT\SystemFileAssociations\. LNK]
  "FileOperationPrompt"="prop:System.ItemType; System.FileOwner; System.Author; System.Title; System.Subject; System.Comment; System.DateModified; System.Link.TargetParsingPath ".
  "FullDetails"="prop:System.PropGroup.Description; System.ItemType ".

  [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\. LNK]

  [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\. LNK\OpenWithList]

  [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\. LNK\OpenWithProgids]
  "lnkfile" = hex (0): "."

  Thanks for the reply Martinez!

  1. sometimes for all the shortcuts in all folders, including the office.

  2. sometimes for shortcuts related to music files, JPGs, microsoft word files, exe files, and others.  The shortcuts are in several different directories.  It is worth noting that the target location listed in the properties files is correct exe programs will be running, and music or photo files will play/display double clicked.  Only problem is NO way to open the folder of file location of the shortcut target.

  Step 1: Permissions for all folders that I normally use are the same they have been for years, which includes the folders that contain the shortcuts and those containing targets.  They are: 1) the permissions of system-all verified.  (2) MyName (HOMEPC\MyName) - all verified permissions. (3) Directors (HOMEPC\Administrator) - checked everything except special permissions.  The exception being the 'Programmes' to root folder that has no permissions other than read, execute, and list.  Subfolders for individual programs have the same permissions as mentioned above for my usual records.

  Step 2: I uninstalled IE9 Beta and the location of the file open function has been restored as if by magic!  .Lnk file associations appear to be identical to what they were when that was the problem.  IE9 has maybe a bug or an incompatibility in this somewhere1?

  Thanks for your help... I'll check to see if it is what I do for IE9, like the speed increase!

• Satellite P200 - Microphone has stopped working after installing Windows 7

  My Satellite P200 came with Vista Ultimate, the mic has worked for a few months, all of a sudden it stopped. I decided to install Windows 7, but the microphone still does not work.
  Any ideas anyone?

  I use this laptop for skpe my people a lot. I can use an external mic very well, but really want my only integrated works again.

  Hey Buddy,

  Sounds like there of something wrong with your installation of Windows 7 so the microphone doesn t work anymore...

  I recommend updating the driver of the webcam, because the microphone is a part of it. You can find updates driver here:
  http://EU.computers.Toshiba-Europe.com

  I put t know what Satellite P200 you have exactly, but if you can t find a driver Windows 7 for webcam, choose another model which is fully Windows 7 taken in charge, e.g. by Satellite P300.

• Windows 7 Aero Desktop stopped working after installing IE9 & windows update last night (and reboot)

  I installed IE 9 beta on Windows 7, then installed windows 2 critical updates that night and restarted my PC.  Aero works does not in the morning.  Here are the errors in the event log:

  Level Date and time Source event task category ID
  Information on 2010-11-07 10:51:21 Desktop Window Manager 9007 None the Desktop Window Manager could not start because WDDM is not in use
  Information on 2010-11-07 10:47:27 Desktop Window Manager 9009 None The Desktop Window Manager ended with the code (0 x 40010004)
  Information on 2010-11-07 08:35:57 Desktop Window Manager 9007 None the Desktop Window Manager could not start because WDDM is not in use
  Information on 2010-11-07 08:35:56 Desktop Window Manager 9009 None The Desktop Window Manager ended with the code (0xc00002fe)
  Information on 2010-11-07 07:59:54 Desktop Window Manager 9007 None the Desktop Window Manager could not start because WDDM is not in use
  Information on 2010-11-06 18:43:23 Desktop Window Manager 9009 None The Desktop Window Manager ended with the code (0 x 40010004)
  Information 11-06-2010 15:36:27 Desktop Window Manager 9007 None the Desktop Window Manager could not start because WDDM is not in use
  Information 11-06-2010 15:32:32 Desktop Window Manager 9009 None The Desktop Window Manager ended with the code (0 x 40010004)
  Information 11-06-2010 15:27:04 Desktop Window Manager 9007 None the Desktop Window Manager could not start because WDDM is not in use
  Information on 2010-11-03 22:26:49 Desktop Window Manager 9007 None the Desktop Window Manager could not start because WDDM is not in use
  Information on 2010-11-03 22:26:49 Desktop Window Manager 9009 None The Desktop Window Manager ended with the code (0xc00002fe)
  Information on 2010-11-03 07:46:14 use Desktop Window Manager 9007 None the Desktop Window Manager could not start because WDDM is not in
  Information on 2010-11-03 06:55:39 Desktop Window Manager 9009 None The Desktop Window Manager ended with the code (0 x 40010004)
  Information on 2010-11-03 06:51:52 Desktop Window Manager 9007 None the Desktop Window Manager could not start because WDDM is not in use
  Information on 2010-11-03 06:51:52 Desktop Window Manager 9009 None The Desktop Window Manager ended with the code (0xc00002fe)
  Information on 2010-11-03 06:50:30 Desktop Window Manager 9007 None the Desktop Window Manager could not start because WDDM is not in use
  Information on 2010-11-03 06:50:30 Desktop Window Manager 9009 None The Desktop Window Manager ended with the code (0xc00002fe)
  Information on 2010-11-03 06:45:15 Desktop Window Manager 9007 None the Desktop Window Manager could not start because WDDM is not in use
  Information on 2010-11-03 06:42:49 Desktop Window Manager 9009 None The Desktop Window Manager ended with the code (0 x 40010004)
  Information on 2010-11-03 06:22:59 Desktop Window Manager 9007 None the Desktop Window Manager could not start because WDDM is not in use
  Information on 2010-11-03 03:05:55 Desktop Window Manager 9009 None The Desktop Window Manager ended with the code (0 x 40010004)

  For some reason, I have no longer than 11/6 recovery point so I can't roll back.   This utility only difficulty and just sayd that the Desktop Manager is disabled.   I was digging on the net for days, but no luck.  Ideas?  Thank you!

  What video card you are using? You have installed the latest drivers? "A programmer is just a tool that converts the caffeine in code" Deputy CLIP - http://www.winvistaside.de/

• Pavilion 15-p036tx: Wifi stopped working after installing windows 7

  I ranked just down windows 10 to 7 on the habit of wifi to my work laptop and a couple of drivers download attempts failed too. kindly help!

  Hello:

  The Broadcom wireless and bluetooth drivers I posted should work because the hardware ID will let you match the parts list said.

  The ID is the Realtek ethernet card and you need this driver for it.

  This package contains the Realtek driver local area network (LAN) that allows the NIC (NIC) Realtek chip in the notebook models that are running an operating system supported.

  File name: sp68947.exe

• MCE win 8 digital cable stopped working after installing extender XBox, no cable option

  A few days ago I set up my xbox 360 as an Extender. Now my primary MCE PC I have no guide, no recorded television and no option to set up in the settings menu. Thank you!

  The only way I could fix it was to reinstall Media Center.

• One of my programs that BSE Market Watch stopped working after I started to date of Microsoft today, pls help.

  One of my programs, observation of the BSE market stopped working after I got updates for my Windows XP today (03/07/2010).  BSE is the Bombay Stock Exchange and I got BSE mKT Watch free program from the Bombay Stock exchange website and it is very important to me.

  Uninstall the updates that you have obtained on 03/07/2010 and see if that solve the problem. If so, then install updates one at a time to see what update stopped the program run.

  If on the other hand, the program is still defective, then this is perhaps a problem with the program itself.

  Please investigate the above and post back with the name of the update or if, in fact, it is the program that was the cause of the problem. TaurArian [MVP] 2005-2010 - Update Services

• My CD/DVGW device stop working after iTunes was installed with Apple records.

  My CD/DVGW stop working after you install the program iTunes with Apple records. The letter (e) are attributed to him does not appear in computer (Windows Vista Home Premium), as it was before. Every time the PC is switched on or reboot, a message from Apple saying "AppleSyncNotifier.exe point of entry is not found. The procedure entry point sqlite3_prepare_v2 could not be found in the dynamic library SQLite3.dll. "The HP device proves that this CDROM works. iTunes has been removed, but the apple files are still there. Driver Detective advised to remove the filters from the registry. Only the filters 'less' appeared and has been deleted. This does not solve the problem. Should I delete all Apple records that have been installed with iTunes? This will damage other programs?  Reinstall the driver for this device does not resolve the problem.  !  yellow sign keeps appearing in the parity for this device handler. Systen restore does not a remote date just to put it as he was back. Can someone help, please?

  Hello

  Having too many competing programs from loading at startup CD/DVD can cause these problems.

  Deleted? Or did you correctly uninstall iTunes? Check with iTunes support for complete hair removal methods.

  ---------------------------------------------------------------------------------------------------------------------------------------

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">