Applicatons Running blackBerry Smartphones

Similar Questions

• Error running blackBerry Smartphones

  Hi, have quite the problem here:

  I have a Bold 9700, and now when I plug it into the computer, after
  entered my password in the Desktop Manager, I got the error indicating:
  * "Microsoft Visual C ++ Runtime Library *"
  * *
  * Runtime error! *
  * Program: C:... *.
  * The application has requested to put an end to an unusual
  way. Please contact the support team of the application for more information"*

  I am running Windows XP, Service Pack 3
  My device, based on the "About" under options is v5.0.0.423 (platform
  5.1.0.116)
  Attached is what I think, it is the error report

  So, essentially, that I can't do anything about it either can not at all, backup, or whatever such that it crashes immediately. I've disabled all the automatic sync on my laptop DM, but it still crashes.

  Note: My Desktop Manager on my laptop goes down just after I entered my
  password, without the above error pop up, but the screen send error report
  does not come out.

  Someone has an idea?

  Thank you

  Hi and welcome to the Forums!

  I suggest a withdrawal complete and re-installation of DTM by following the following steps (restarts insert a lot of restarting your PC... not only restarts, but at full power down). In addition, it is recommended that you are connected to the PC on an account with full administrator rights. In addition, under Vista/Win7, use the option "Run As Administrator" for everything.

  (1) remove the package to update your device OS of your PC (Add/Remove Programs)

  (2) properly uninstall the RIM DTM software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
  • Some noted that there are several registry keys to remove talk in this KB
  • Others have reported the use of a registry cleaning tool to be also useful

  (3) get a new RIM DTM software download:

  • https://www.BlackBerry.com/downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
  • Choose the version which is more recent and (if any) compatible with your PIM (if you are synchronizing via USB):
  • KB12268 Applications supported by BlackBerry Desktop Manager to synchronize

  (4) to download a new copy of your package to your carrier OS device (on your PC):

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  (5) install DTM on your PC

  Installation of 6) (also on your PC), device OS package

  (7) start the configuration Organizer:

  • KB17022 How to configure applications to Organizer for synchronization using BlackBerry Desktop Manager

  If all goes well, who's going to make things again.

  Good luck and let us know!

• BlackBerry smartphones ' Eception exception: bridge is not ready. " Make sure that the UMP is running'

  Hello

  I use a BB Curve 9360. I get a weird error "exception Eception: bridge is not ready." Make sure that the UMP is running"everytime I open the web browser or messages in the preview window of message (under the clock). I tried to update the BB system, reset the phone, but the error return finally to the point that I can't use my web browser, except when I remove the battery.

  For the record, the problem appeared after I have updated the system on my phone a few months back.

  Does anyone have an idea how to solve my problem?

  Thank you!

  Hi izzie31

  Welcome to the BlackBerry Support Community Forums

  First, try these steps in order:

  1 - Save your pocket computer.

  • KB00510 : How to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 remove and return your Service book

  • KB05000 : Remove the service book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 : Send service for the BlackBerry Internet Service directories
  • (Wait an Enrollment Message arrives in your Inbox for each email that you have configured on your device)

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  After completing these steps, please check if you receive the same error, if the error persists then try this suggestion offered by @ Cpt_Sweatpants on this thread browser help with 9320

  Good luck.

• Lets run the multilingual method and input of blackBerry Smartphones

  I've updated the 7.1 os and it took me to multilingual method and input. I had once managed a whole upward. in any case, it seemed now missing on the phone, and on the desktop PC does not show language. I did remove the OSI and reinstall, the the same problem. I want that it multilingual and other language input method. Any suggestion? Please take note.

  OK... that now makes sense... the automatic method detects your BB and the level of operating system installed, but is not able to download correctly what it needs from the Internet to continue. And the Red Star means that there is an update, he wants to offer you, but again he has trouble to download what suits him.

  So, what you need to do is to defeat the automatic method and force instead of things. The easiest way is, on a PC (you can not do on MAC):

  1) uninstall all the BB OS packages from your PC,

  (2) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware

  (3) download and install to your PC, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If you want to just reload your current version, you can access your carriers download portal and get the same exact package you are already running
  • • KB23393 How to check the model number and the version of the BlackBerry device software on a BlackBerry smartphone
  • But if you want to go for an update, you can see what your company has, or you can dig into all of the companies that support your specific model BB number and compare versions of each provision.
  • Also consider this information as you choose your BB OS package:
  • • KB05305 Location of support for BlackBerry smartphones

  4) remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  (5) run the Desktop software and connect your BB

  If you chose to update your BB OS, then the software should immediately offer the bundle of BONES that you have installed on your PC, before you can do anything else. If, during the process, your BB votre BB a '507' error, simply unplug the power cord of the BB USB and reinsert it. do nothing else... This should allow the installation to continue.

  If you have chosen your BB exact same OS package that is already running on your BB, then you should be able to proceed with the installation language you want (assuming, based on the location of KB, you have installed the right BB OS package that includes the language of your choice).

  Do not forget to save.

  Good luck and let us know!

• BlackBerry smartphones can not run Blackberry Protect - is no longer on BES

  I gave my girlfriend my old BB 9000 when I upgraded my Blackberry just now. When I used to work at the time where it was attached to a BES, but when we switched phones I wiped first with BBSAK and load the new version of the OS 5, I could find on the subject.

  Now that RIM brought out BB Protect we thought about installing on the 9000 (remember, not on a BES) would be a good idea then there would be a similar form of protection that I am currently getting my torch of my BES @ work.

  However when you try to run the application on the 9000 we receive the message about the appliances running on a BES are not compatible... Why is this? The device is no longer on a BES. Wipe us at low altitude the device long ago then service books are not a problem.

  Is there something implemented caching on RIM / side of the provider we need to erase? Once is a device on a BES definitely seen that way in the system?

  Help, please!

  Hi and welcome to the Forums!

  It is possible that the it policy remained. Please follow these instructions (I suggest the method 3):

  • KB14202 How to remove a policy from IT to a BlackBerry smartphone

  Good luck!

• How to run Windows 7 on a virtual desktop in a Blackberry Smartphone?

  Original title: RIM BlackBerry Torch 9800 smartphone

  Hi, I would like to know if you can run a virtual desktop of Windows 7 on a Blackberry Torch 9810 smartphone? If so what are the requirements and how can it be done?

  Kind regards
  Duke of Oro Bay

  Hello

  Thanks for posting your question in the Microsoft Community. I understand that you want to know if you can run Windows 7 on a virtual desktop in a Blackberry Smartphone.

  The question you posted would be better suited in the Blackberry community support Forums.

  I suggest you to ask your question in the below link:

  BlackBerry support community:

  http://supportforums.BlackBerry.com/T5/General-support-forums/CT-p/GeneralSupportForums

  For more information:

  Contact BlackBerry technical support:

  https://www.BlackBerry.com/technicalsupport/index.do;JSESSIONID=ifl6+mnQ0O5N0RoqygB60w * .node1? FT = partner

  I hope that the information above helps you.

• BlackBerry Smartphones running on "location Service.

  I'm trying to use Facebook on my mobile phone and be able to 'check in', as they call it.  Basically means that when I post will give my nearest location for example.  My phone tells me it can't because... "location service is disabled. Please activate in the Options of the terminal, location Services,"I studied all that I know not how, and no where have I found something on location Services.   Anyone know what this means and how I turn it on?  Thank you!!

  Hey Bina29,

  Welcome to BlackBerry Support Community Forums.

  To help you, what model BlackBerry smartphone and software version are you using?  If you use the smart phone BlackBerry 9550 appearing on your profile here is how to activate the GPS:

  http://docs.BlackBerry.com/en/smartphone_users/deliverables/11499/Turn_on_Assisted_GPS_support_10904...

  Thank you.

• BlackBerry Smartphones running on Mobile Internet to connect your computer to the Internet using your device

  Hello

  How can we get the subject facilities?

  If someone is using internet through the computer using the BB device.

  Thank you

  This article will help you to connect your PC to the internet using the BlackBerry as a modem attached.

  KB24629 - how to use the mobile Internet for tethering a BlackBerry smartphone to a computer using BlackBerr...

• BlackBerry Smartphones Pocketmac for Blackberry wont run... help...

  OK, I'm new to Blackberry.  I am still new on the mac.  I installed pocketmac for Blackberry and its drivers.  He ran and tried to do a sync.  The 8330 and macbook could establish a bluetooth pairing but could not bind.  After the closure of pocketmac, I tried to re-open it and now it does not open.   I already tried uninstalling and reinstalling several times.  So, no, I'm stuck and humbly ask for any help, is there.  Thanks in advance.

  Hi and welcome to the forums!

  Article:
  "PocketMac for BlackBerry smartphones does not support Bluetooth technology."

  I would try the following procedures to remove and install the program (links attached).

  Also included a "how to" for the use of Diagnostics logging. Try looking at the Blackberry for Mac forums for more information.

  Let us know how it goes!

  Thank you

  Bifocals

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB12762&sliceId=1&docTy...

  Remove the procedure

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB10438&sliceId=1&docTy...

  Installation procedure

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB17047&sliceId=1&docTy...

  Newspapers of troubleshooting for PocketMac

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB15801&sliceId=2&docTy...

• BlackBerry Smartphones Blackberry does not

  Someone out there please help - my blackberry curve shows something I've ever seen in the past, that it is a blank white page with the message in small black text saying "App Error 523" and below the word Reset

  The cause of the problem is the BlackBerry smartphone has a problem related to Machine Java virtual (JVM) application and cannot continue to run.

  To solve the problem of reading the article below-

  • KB24395 "Error 523", "App Error 523", or "JVM 523" is displayed on the BlackBerry smartphone

• Error jvm 102 on Blackbery Bold blackBerry Smartphones

  White screen with JVM 102 error. How can I fix it without losing any data

  time GUID:0x97C9F5F641D25E5F: 02:00 Thu Jan 01 1970 severity: 0 type: 2 appystem data : VM:VECPs = com.dataviz.dxtg.stg.excel.xls.
  time GUID:0x97C9F5F641D25E5F: 02:00 Thu Jan 01 1970 severity: 0 type: 2 appystem data : VM:VECCs = Excel97Model
  time GUID:0x97C9F5F641D25E5F: 02:00 Thu Jan 01 1970 severity: 0 type: 2 appystem data : VM:VECMm=()
  time GUID:0x97C9F5F641D25E5F: 02:00 Thu Jan 01 1970 severity: 0 type: 2 appystem data : VM:VCPEs Module = ' SheetToGo47-4' ran out of memory while checking (603)»
  time GUID:0x97C9F5F641D25E5F: 02:00 Thu Jan 01 1970 severity: 0 type: 2 appystem data : VM:VCPKv = 1
  time GUID:0x97C9F5F641D25E5F: 02:00 Thu Jan 01 1970 severity: 0 type: 2 appystem data : VM:VCPNs = SheetToGo47-4
  time GUID:0x97C9F5F641D25E5F: 02:00 Thu Jan 01 1970 severity: 0 type: 2 appystem data : VM: + BORK
  time GUID:0x97C9F5F641D25E5F: 02:00 Thu Jan 01 1970 severity: 0 type: 2 appystem data : JVM error 102
  time GUID:0x97C9F5F641D25E5F: 02:00 Thu Jan 01 1970 severity: 0 type: 2 appystem data : invalid code in filesystem
  time GUID:0x97C9F5F641D25E5F: 02:00 Thu Jan 01 1970 severity: 0 type: 2 appystem data : JVM:INFOp = 2280a8b3, a = '5.0.0.586', o = '5.1.0.146', h = 4001507

  Hello Drgnh

  Welcome to http://supportforums.blackberry.com/

  The JVM 102 error occurs when one or more files COD, either from an application or the operating system itself, are damaged as a result an immediate stop of all processes in the BlackBerry Smartphone is generated, preventing the loading of the operating system boot sequence.

  The BlackBerry software should update the phone.

  Search and download your OS and everything above applies

  By sdgardne 

   

  However, here's what I propose...

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure you have a current backup and your BB complete... you can find complete instructions via the link in my sig auto below. (It's probably debatable given the errors you have... it is likely that your data are already parts of your device, which means that you must now rely on a backup you took before that happened.)

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry smartphone Curve 9360 sometimes warms us up a little bit and the battery is discharged

  Hi, my blackberry 9360 is sometimes a really weird thing. Once a week, after that I used the device to check email, check facebook or even simply by removing the door in leather and put it right back it drains the battery at a very fast pace and hotter than usual. I'm not aware immediately, but when I use the unit 3 hours later for example the battery is almost all gone and the unit is warmer than usual. Please not that it is warmer, but at a level acceptable, just as if it had been used during this period of time, not overheating. I charge the unit and check the activity monitor application and the CPU was mainly used by the... Idle CPU. The part of the device that heats is not the battery, but the device itself. It is rather annoying because I don't know when it will happen again. The only email account, I have installed is a Hotmail account and it goes as well with wifi on and outside. Someone has an idea it might be? Thank you in advace for help. Best regards, Alexander

  Hello alexandrejv

  Welcome to the Forums of the BlackBerry Support

  Are sure you you are in an area where you have a good network coverage signal strength or if falls frequently.

  While our BlackBerry devices can feel hot tell a long browsing session, play games, download countinous or all supported. If we hold the Menu for a few seconds, it will open a screen that will display all the programs running in the background, usually five will always be there (host, BBM, Message, phone, browser) you can always check if any other applications. run in the background.

  We should always try to close Applications correctly - avoid using key end to close the applications because it just minimizes the application and let it run in the background. Instead, press the Menu key, select close or Exit to exit the application. Don't let your browser open when not in use. If programs are running in the background, it will also allow overheating and also to quick battery drainage. Please take a look at those Article I don't know that it will help you overcome your problems:

  KB14320 How to maximize the battery life and available memory on the BlackBerry smartphone. 

   

   KB31531 : BlackBerry Smartphone 7 may feel warm during operation

   

  But, if you feel that this device heats up more then average, then you should visit your service provider for assistance.

• Help of blackBerry Smartphones that apps on my Blackberry Curve 9360 were gone after complete wiping!

  I'm wiping yesterday and when I checked on my "device" option, the "battery" option was missing, where I can choose the level of my light screen. Another thing, it is that my 'analysis of the BB device' were like a stethoscope icon, but after you wipe, the icon changed into a black rectangle with a question in the middle of the matk. Whence this 'battery' device option missing? How do I get him back? If it cannot, how should I do if I want to put my light svcreen level? And I can delete this now rare device monitor 'BB' since I can't find the button Delete like other apps? HELPPPPPP! Thanks a lot for the answers!

  Hello!

  Based on your description, I would recommend a full reload of the operating system. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  Note that all the apps add-on indeed went from the device... a WIPE is very obedient and removes the add-on apps. Reference:

  • Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

  Good luck and let us know!

• Can someone help me please to find the number of sms sent from blackberry smartphones?

  Hi all

  I'm new to the blackberry smartphone application development. My requirement is to manage the sms sent from a blackberry smartphone like finding the number of SMS messages sent, the destination not like that. I tried running messagelistener, sendlistener and outboundmessagelistener, but something did not work well. So can someone please help me to solve my problem?

  FYI: 1. I've implemented outboundmessagelistener but couldn't find a way to add this port for listening to my request.

  2. I set up sendlistener and added to my application of the method SMS.addSendListener which does not also carry out my requriement.

  So, please help me if you have an idea in these aspects.

  Thank you

  Sanath

  FOR INFO:

  Import net.rim.blackberry.api.sms.OutboundMessageListener;

  SerializableAttribute public class MainClass extends UiApplication implements OutboundMessageListener

  {

  Public Shared Sub main (String [] args)

  {

  PAP MainClass = new MainClass();

  To make the application enter the thread of events and start treatment

  messages,

  We invoke the enterEventDispatcher() method.

  theApp.enterEventDispatcher () ;}

  public void notifyOutgoingMessage (message Message)

  {

  If (this instanceof text message)

  {

  Here you can not manually counting the SMS

  }

  }

• BlackBerry Smartphones BB 9000 os 5.0 update

  Hello Sir/Madam

  Please help me for my BB Bold 9000 Os update

  I install BB 7 Desktop Manager and I used to update the operating system of v.5... 0 for the mobile, but then that update it shows the error and it gives an error at "CONNECTING TO jVM" and it shows the error to "APPLICATION LOADER WAS UNABLE TO CONNECT WITH YOUR DEVICE. "PLEASE RE-CONNECT YOUR DEVICE, ENTER THE PASSWORD IF NECESSARY AND CLICK RETRY.

  Hello and welcome to the community!

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!