Aurora R4 temporary sensors at 0 degrees; real time go above 100 c when running the Diagnostics

I got my R4 for about a year and a half. It is running Windows 8.1. I had a few problems before with fan running at max, slow startup and malfunctioning lights. relocation of command center fixed. This time, it did not work. Command Center displays all sensors to 0 degrees, but HWMonitor it idling at 80 c with fans at 3 k, 5-4, 5 k RPM. I tried to run Dell Diagnostics, but temperatures reached 102 c, so I stopped it. I have tried to make the closing down, power, startup method.

Club updated splashpage, above, sticky > READ FIRST! Alienware troubleshooting Articles by model > R4 > Alienware Aurora R4 troubleshooting Articles > #14. Lights / winds (AlienFX) & Command Center: http://en.community.dell.com/owners-club/alienware/f/3746/t/19338298

"Correct procedure to reinstall Command Center on the Area-51 and Aurora systems"

"To correctly reinstall Command Center on your Area-51 or Aurora systems, please follow these steps:

1. uninstall command from the control panel > programs and features.

2. open my computer, click folder and Search Options, choose the view tab and select Show hidden files and folders. Click OK.

3. go to C:/Program Data/Alienware/Command Center/Thermal Controls and remove the Profile.xml file.

4. go in C:/Users /AppData, Local, Alienware, Alienware AlienFX/themes and delete all the files in *.ath.

5 make sure that the Device Manager does not all unknown devices under Universal Serial Bus controllers. If there are unknown devices read the note below.

6. restart the computer.

7 download the last available version of Command Center and run it.

8. complete the installation of Alien Command Center to answer Yes to all dialog popups. During installation, the firmware of the Master I/O Board will be updated. Do not stop the computer right now. If the firmware update process fails, contact Alienware support.

9 restart the computer.

10. check that there are no unknown device under Bus USB controllers. If there are unknown devices read the note below.

11 launch AlienCommand Center.

Note: Is there any unknown devices in Device Manager, or no device is found please proceed as follows:

a. check that the Master i/o board USB cable is correctly connected to the motherboard and Master i/o board.

b. drain MB power for a minute"

Drain the power of the computer. This process is to:

  • Turn off computer
  • Unplug the power cable from wall and the battery (for laptops)
  • Press on & press and hold power for about 20 seconds (the computer is not expected to turn on)
  • Reconnect the power cable
  • Turn on the system

Tags: Dell Products

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