Bad display on MX700 with 3 endpoints connected

Bad display on MX700 with 3 endpoints connected | Telepresence | Cisco support community

Hello

We have 3 MX700 (two screens) with multisite license and tried a conference between the 3 sites, but we had a bad behavior on the third connected site...

Assume the following:

-Call of Site1 site2: site1 and site2 see on screens separated as planned

-Site1 calls training3 to join them at the Conference and then here is the result:

* site1 sees site2 and training3 on screens separated as planned

* site2 sees site1 and training3 on screens separated as planned

* training3 sees site1 and site2 on the same screen and the other screen is only usable for a common presentation or to see the local picture

It was impossible for training3 to change the layout of the screen. The only thing was to move the image of the local camera on different screens, but it was impossible to see site1 and site2 on different screens. It's really annoying because it displays site1 and site2 small on the same screen.

For more information on the 10 touch, the screen showing site1 and site2 was named by 'site1' name. As if the video stream only site1 calling, there is no mention of site2 anywhere.

Can someone help us with that?

Thank you in advance for your help and best regards.

DCCP

// // //

If I understand correctly - the call scenarios your assumptions are incorrect. Only the MX hosting the call will be other ends remote on separate screens. The standard features of SIP/H.323 allowing for a live video stream, a second for the content. Cisco Telepresence Server is a feature called "multistream" which allows you to send more than a live stream, but not the multi-site integrated in the codec. The call - in your example one - site hosting site they can see sites 2 and 3 on separate screens because they are in calls with each of them.

In your balls - if site called 1 2 and 3, only 1 site would see the two separately. Suggest site two, but it would be no less than two called 1 and 3 of the site.

If the site called 1 2 and 3, site 1 would show 2 and 3 on both screens if there is no content, and they combine on 1 screen if it has content. Sites 2 and 3 would show only the handset (usually continuous presence) image on the primary and the second would remain turned off unless it had contained.

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