Battery not in hp pavillion dv6-2174tx

I have a hp dv6-2174tx with no. WT464PA #ACJ and recently installed 8.1 windows 64 bit. I installed various updates from windows update, but my battery does not charge from 49 percent. It will show "connected, do not load", if I remove the charger, it will start to download and when I plugin it again once it still charge up to 49%.

I tested it using HP System Diagnostics in Windows 8, and the result was:

Primary: Replace (31) high school - not Installed (60)

Failure ID: PQDAXH - A-XD002J-C0FH03-00075

Please could someone help me with the problem...

Hello AK09.

It seems that you have a problem with the battery beyond 49% course, you run a diagnostic test and it says to change the battery. I suggest you contact the support to change the battery.

Technical support of HP, 1-800-474-6836 in North America. For all other regions click here.

If you want to try more troubleshooting priro to do that, you could read on this document: battery is no Notebook Power or hold a Charge.

Thanks for posting on the HP Forums.

Tags: Notebooks

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