BEFSR41 wired router affected by change of modem cable

Hi all

You don't know if someone here can help me with a problem with the router above following a change of modem, I can get things to work, but once everything is turned off, the next time it starts things are back to how they were.

To give a bit of history...

My setup is a G4 Mac and a Xbox 360 Elite connected to a wired router BEFSR41, which in turn is connected to my cable modem, I am based in the United Kingdom so my ISP is Virgin Media.

This configuration has been absolutely rock solid for more than 3 years, but last Sunday, I was unable to connect to internet and I noticed that the light on the modem was flashing instead of be constant, as it is supposed to be.

I called Virgin and they did a test signal and confirm there is a problem and sent an engineer. He arrived Tuesday and confirmed the modem was very old and had packed and replaced by a new. We rebooted everything and everything was fine, I could email and get out on the internet as before.

It worked fine the next day too but on Thursday morning, despite the fire loan being constant on the modem, I couldn't online again. I called Virgin and they did another test signal and said that something did not look right and they would send another engineer.

He came Friday (different GUY), but confirmed that there is nothing wrong with the modem, the signal is OK just to verify, plugged the Mac directly into the modem, bypassing the router and I could get on the internet without problem.

It seems that the router is at fault, but I have to say that it is a massive coincidence that it has stopped working correctly two days after the modem has been change, so I was looking at the configuration of the router via my browser page, and the only thing I did was to confirm under Type of Internet connection that "automatically an IP address to get" has been selected and I saved the settings and bingo everything works well again.

So I put off, Mac, router and modem and switched back them and I'm at square one, no internet access. If I go to the router setup page again, "get automatically an IP address' is still selected and if I hit again 'save settings' everything works fine.

I then started to bounce back each element separately and by turning the router or the mac on / off does not affect access, I am still able to get on the net, but as soon as I bounce the modem, I'm in the place again until I have click on 'save' on the router set up page.

It's just my head in - what is the modem to the router to make it 'lose' its parameters and specifically, how to fix?

I must say I don't remember when I bought the router through any complex installation, it is basically out of the box, go hooked upward and worked for 3 years and more.

Any suggestions would be very welcome.

Nick

As far as I know, it seems that you have a cable modem.

Your BEFSR41 should work with your modem when the BEFSR41 has been reset by default.  In addition, in some cases, you may need to 'clone' of the MAC address of the computer (the one that works when you connect it to the modem) in your BEFSR41.

To reset your router by default, follow these steps:

(1) turn off all computers, the router and the modem and disconnect from the wall.
(2) disconnect all the wires of the router.
(3) turn on the router and let it start up completely (1-2 minutes).
(4) press in and hold the reset for 30 seconds button, then release it, then let the router reset and restart (2-3 minutes).
(5) turn the router.
(6) connect a computer cable to port 1 of the router (NOT to the internet port).
(7) turn on the router and let it start up completely (1-2 minutes).
(8) the power of the computer (if the computer has a wireless card, make sure it's off).
(9) try ping on the router. To do this, click the 'Start' button > all programs > Accessories > command prompt. A black DOS window will appear. Enter the following text: "ping 192.168.1.1" (without the quotes) and press the Enter key. You will see 3 or 4 lines that begin with ' response to... ". "or"Request timed out". If you see "reply from...". ", your computer has found your router.
(10) open your browser and point it to 192.168.1.1. This will take you to the login page of your router. Let the empty user name (Note: some routers have a username "admin") and in the password field, enter "admin" (without the quotes). This will take you to your router configuration page. Note the version number of your firmware (usually found near upper right corner of the screen).

(11) If you need to clone the MAC address of your computer, do this step now.

(12) If you get this far without problems, quit your browser and put your entire network.  Then, using an ethernet cable, connect the ethernet port of your modem to the Internet port on the BEFSR41.  Leave your computer connected to a LAN of the BEFSR41 ports.  If your modem has a USB port, do not connect anything to it.  If your modem works with a battery, remove it now, and then wait one minute, then replace the battery.  Turn on your modem and let it start up completely (1-5 minutes).  Turn on your BEFSR41 and let it start up completely (1-2 minutes).  Turn on your computer.  Try to connect to the Internet.  If you have a problem, temporarily disable your firewall software computer and try again to connect.  If you still have problems, see 'The replacement boot order' below.

If you can not ' response to... ". "in step 9 above, your router is probably dead. A report with this problem

If you get a response in step 9, but cannot complete step 10, is that your router is dead or the firmware is damaged. Related to this issue.

If you need additional help, please give the results of steps 9 and 10. In addition, if you receive error messages, copy them exactly, and report.

Please let me know how things turn out for you.

Changing the boot order *.

The boot order (modem, router, then computer) that I mentioned above is the classic boot order, and it works with most of the networks.  Some networks will work well if you turn on all devices at the same time.  However, the other networks is very picky about the way in which they are started, and they may also require a different boot order.  Sometimes, it can require a lot of experimenting until you find the boot order that works.  For example, I had once a system requiring that I start the router first, wait 5 minutes, and then start the modem and the computer.  Try different orders on your system until you find what works.

Tags: Linksys Routers

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