Black ink cartridge not working not

I have a HP Photosmart 5520 printer all-in-one. It will not print black ink. It has news 564 hp cartridges that I changed once a couple trying to make it work. I ran the test print and work, all colors except black, I've also cleaned. I also tried to unplug and disconnect the wireless and it still does not work. I don't get any errors, it is just like it is printing very well, then comes out blank. If you look closely there is a small amoount of gray that looks like it is trying to print but just don't stand. Help?

@Talisman1

Please call HP Support about this you may need a replacement printer

Tags: HP Printers

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