Need to scan multipage PDF

Product: HP Officejet 4620

REF: CZ152-80027

I have a MacBook OS 10.6.8 and use the preview to scan in PDF format. I would like to analyze multi-page PDF files and do check 'Create a unique document' and use the document feeder. When he ends up feeding the pages, I see the message «no paper fed...» ». No file is created in the folder I chose. I tried other types of files to scan (JPG, PNG and PDF single-page files) and they have the correct results. Any thoughts? It works fine if I use another brand of all-in-One with the same computer. I also did an update of the firmware, and who doesn't is not improved with anything whatsoever.

Hello

You can copy multiple pages in the ADF with no problems?

Please try copying blank pages to check the operation of the equipment.

The model currently comes with a comprehensive software solution available from HP.com.

As there are no driver for your device in the most recent drivers for printer HP provided by Apple, you must analyze using the HP Scan 3 application. scan from preview or Capture of Image is not possible according to the list above.

Installed the software of complete functionality on your Mac?

You see any different when parsing through the HP Application Scan 3? (You'll find it under Applications > Hewlett-Packard).

If you can't find the Hewlett-Packard folder, install the full feature software.

Be sure to select the Software from HP recommended during installation.

http://FTP.HP.com/pub/softlib/software12/COL42017/MP-102068-1/OfficeJet-4620-series_v12.16.0.dmg

Please let me know if this is useful,

Shlomi

Tags: HP Printers

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