Black screen after power is plugged

I have a samsung series 3 laptop AMD A10 running. Model number is NP355V5C-A03CA. The power adapter can charge the battery. Now that the battery is fully charged charged to 100% with the power adapter is plugged in, the screen goes black. There will be no response no matter what buttons I pressed. Then, if I unplug the power adapter, the laptop will be new to the login page of the user (windows 8). Then I plug the power adapter once again, the same problems occur with the black screen.

Can someone help me on it? Appreciated.

Tony

Hi Tony,.

Since black screen occurs when you plug in the adapter, the usual culprit might be the power supply. I recommend you contact the Samsung Support for assistance.

http://www.Samsung.com/us/support/contact

Answer please if you have any questions.

Tags: Windows

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