black screen HPEnvy23 Win8

The program I was working on was not working well so I closed and restarted.  He still wouldn't accept my orders.  I ran Norton and malware. Then I closed my computer and disconnected.  After a few, I turned and got a black screen with a white bar at the bottom with the Windows logo (without color) on the left and a logo small keyboard on the right.  When I reboot I can hear the fan and I can hear the computer hit the hard drive.  And then the black screen with the bar at the bottom.  Sometimes it gets so far ask me my password and then goes to the black screen with the white bar.  Then that I restarted while hammering F10.  I ran the DPS to check my drive and it says failure, please replace.

Now, it's a voice from heaven that I must obey?  Is there anything else I can try before having a new hard drive (3T) installed?

Thank you.

emmarose

Hello emmarose,.

I understand that hardware diagnostics has indicated that your hard drive has failed and it is recommend that you replace it. Unfortunately, if this is the case, I recommend that allows you to replace the hard drive as suggested. Your only another option would be to contact HP Support for service options, or if you're not under warranty a local computer repair shop would also be able to help.

If you want to do it yourself I encourage you to publish your product for your computer number. I'm a link a HP Support document below that will show you how to find the number for your product. So, if you could indicate what operating system you are using. And if your operating system is 32-bit or 64-bit like this and the product number I can provide you with specific information on the process of replacing your hard drive.

How can I find my model number or product number?
Operating system Windows am I running?
Is the Version of Windows on my computer 32-bit or 64-bit?

Will you please re-post with the information requested and I would be happy to provide assistance. Thanks for posting on the HP Forums. Have a great day!

Tags: HP Desktops

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