Black screen that appears (with a cursor) after startup on Windows 8

When I start my pc I get a cursor and a blank screen after the Welcome screen. Help please

Hi Salah,

Thanks for posting your query in the Microsoft Community Forums.

According to the description, it apepars that you get with the black cursor screen after the Welcome screen. I will certainly help you fix this problem.

(1) the question has started recently?

(2) have you made changes on the computer before this problem?

Method 1: Unplug all external devices connected to the computer except keyboard, mouse and monitor and check if the problem persists.

Method 2:

Step 1: I suggest to start the computer using safe mode and check if it helps.
Start settings for Windows (including safe mode)
http://Windows.Microsoft.com/en-us/Windows-8/Windows-startup-settings-including-safe-mode

If the issue is not persistent, then follow step 2 to find the cause of the same.

St ep 2 : I suggest to maintain the computer in clean boot mode and check if the problem persists.
A clean boot to check if startup item or services to third-party application is causing this issue.
You can read the following article to configure the computer to boot:
http://support.Microsoft.com/kb/929135
Note: When you are finished troubleshooting, follow these steps to reset the computer to start as usual.

  • On the Start screen, type in msconfigand press ENTER.
  • On the general tab, type or click the Normal startup option.
  • Press or click the Services tab and uncheck hide all Microsoft services, and then press or click enable all.
  • Then, press or click on the Startup tab, and then press or click Open the Task Manager.
  • In the Task Manager, select all your startup programs and then press or click OK.
  • When you are prompted to restart the computer, tap or click restart.

Method 3: I would also say you update the display drivers and the graphics card on the manufacturer's Web site and check the status of the issue.

I hope this helps. Try the above steps and get back to us for more assistance and with the requested details, if the problem is not resolved.

Tags: Windows

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