BlackBerry 8520 curve Smartphones does not and cannot go on safe mode. Help!

Hello. I have a blackberry curve 8520. with version 5 OS. a few days ago, my blackberry just stopped working. I tried to restart with a hard reset (remove the battery for about 5 minutes), but the loading bar freezes at about two thirds of the way. I read online that I should try to go to safe mode by pressing the ESC/arrow-back when I reset it, I have tried, but for some reason, it does not. He is always stuck at two-thirds of the way and not respond. someone advised me to connect by cable to a laptop / pc. Yes, I did. but since he is not enabled "" the custom of the computer to recognize the device. I tried this several times here, but nothing seems to work. Help!

Hi Aquileon

Welcome to the Forums of the BlackBerry Support

Your device is not recognized or detected, then you try the application loader to force detection to load the operating system, but this method will delete all the data in your device, if you have a backup or using BlackBerry Protect your restore your data again. For help, refer to this Knowledge Base:

KB10144 : How to force detect the BlackBerry smartphone using the Application Loader

Please try it and let us know.

Tags: BlackBerry Smartphones

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